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Student Fact Pack

Welcome to the Student Fact Pack.  We value our students and place great importance on ensuring that each student has a positive experience while attending the College.

The information below provides you with an overview of what our commitment is to you, and in return what we may expect from you.

Compliments and concerns

Our Complaints Policy

Central Regional TAFE has a commitment to respond to your feedback, whether it be positive or negative.  Our Complaints Policy (199.83kb) Opens in a new window provides you with additional information on what will happen with a complaint that is made.  Our Complaints Form (103.08kb) Opens in a new window provides you with a template to complete and provide us with the details and information that we need to look into your complaint.

Central Regional TAFE - Compliments and Concerns 

Good Service is part of our Business.  As Western Australia’s premier Large Training Provider our goal is to provide an outstanding service and sound processes to enhance your learning experience.  We value your compliments, complaints and suggestions.  These could be:

  • About a positive experience you have had.
  • A comment or suggestion on how we can improve our services to you, or
  • A complaint if you are not satisfied with the service you have received, or feel you have not been treated fairly and reasonably.

You can give us feedback by contacting us via email at feedback@crtafe.wa.edu.au or in writing to: Planning and Quality at Central Regional TAFE, Locked Mail Bag 103, Geraldton WA 6531.

Check out our Customer Service Charter here (950.43kb) Opens in a new window.

privacy 
Central Regional TAFE collects student information to complete the enrolment process and to maintain and improve the quality of the Vocational Education and Training System, and Higher Education sector.  Enrolment details may be passed on to other Government agencies, or representatives thereof (eg Australian Vocational Education and Training Management Information Statistical Standard (AVETMISS); VET Student Loans applications), and remain confidential to those agencies.  Students may also be contacted to participate in surveys, essential to monitoring the quality of service provision.  The Western Australian Public Sector Management Act (1994), the State Records Act (2000) and the Privacy Act 1988 (Cth) apply to this organisation and provide protection against the misuse of student information.
appeals 

Appeals

Students have the right to appeal a decision in relation to:

  • Academic judgement (education and training delivery; curriculum; assessments; student progress; and certification issuance
  • Misconduct (academic; disciplinary consequences under bylaw 20 of the Central Regional TAFE's bylaws).

Assessment 

Assessment processes at Central Regional TAFE are regularly reviewed by lecturers, students and industry to ensure they are relevant and are being implemented appropriately via a rigorous validation process.  All students do however have the right to appeal an assessment decision should they feel one or more of the following criteria were not met:

  • the assessment was not fair, flexible, valid or reliable (principles of assessment)
  • the evidence was not authentic, sufficient, valid or current (rules of evidence)
  • you were not informed about the training, assessment and support services available to you or your rights and obligations in relation to these
  • you did not receive reasonable training, assessment or support services to meet your individual needs
  • you were not provided with sufficient, timely feedback to adjust your performance to demonstrate your skills and knowledge
  • the assessors did not have the required training and/or assessment competencies, or
  • the assessors did not have the required vocational competencies.  

You should initially contact your assessor to discuss the issue.  Should it not be resolved to your satisfaction you should lodge a formal appeal.

Misconduct

You may lodge an appeal to a decision relating to misconduct on the following grounds:

  • There was a failure to comply with procedural fairness
  • There is evidence relating to an allegation of misconduct that was not reasonably ascertainable by the student at or prior to the decision, as the case may be, and that would probably have affected the decision or any penalty imposed
  • The decision an/or penalty were manifestly wrong, excessive or unfair.

Find out more here.

withdrawals and refund policy 

Students who withdraw are entitled to a full refund of fees and charges where:

  • a unit is cancelled or re-scheduled to a time unsuitable to the student; or
  • a student is not given a place due to maximum number of places being reached.

Students who lodge a withdrawal form before 20% of the way between the commencement and completion dates of a unit will be eligible for a full refund of the tuition fee for the unit, and:

  • a full refund of the resource fee if the course is a Diploma or Advanced Diploma.

If a student can provide written evidence that they must withdraw for reasons of personal circumstances beyond their control a pro-rata refund may be approved.

Fee Protection Arrangements

Central Regional TAFE is a Government entity and as required under the Standards for Registered Training Organisations 2015 (RTO Standards) the College will protect learners' prepaid fees and refund monies where required (see above).  The College will at all times have relevant protections in place for student fees that are collected in advance either via agreement or relevant insurances.

Page last updated March 17, 2017