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BSB20120 Certificate II in Workplace Skills

BSB20120 Certificate II in Workplace Skills

National ID BSB20120 State ID BFT1

Get your foot in the door and start your career in business

Whether you want to brush up on your office admin skills, or you need to learn these skills from scratch, set yourself up for success with this course and master the basics of working in a business environment.

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Leadership & Management course image

CampusesNortham. Kalgoorlie. Moora. Geraldton.

When Available all year round.

Study Mode Online. Online and on campus. Workplace.

It's time to get down to business.

You'll gain the skills to get started in an entry-level clerical or administrative role for a variety of workplaces. You'll learn how to carry out a range of procedural, clerical and administrative tasks, workplace health and safety and communication skills. 

This qualification is suitable for individuals who have not yet entered the workforce and are wanting to develop the necessary skills in preparation for work. 

Enhance your employment options by doing a dual qualification

At our Geraldton Campus this qualification is offered as a dual qualification with: 

52879WA | Certificate II in Leadership

Combining the Certificate II in Leadership with a Certificate II in Workplace Skills can help open the door to further Business studies

Important information

Select your preferred campus and apply

Available all year round, 2024

Details

Duration 6 Months
When Available all year round, 2024
Where Geraldton
How Self Paced Onsite

Units and fees

To attain this qualification, you are required to successfully complete ten (10) units of competence, comprising five (5) core and five (5) elective units selected from the options provided below. 

For an approximate fee estimate, mark the boxes below corresponding to the number of units needed for this course. The estimated fees will be displayed on the right-hand side.

Core

National ID Unit title General fee Concession Resource fee
BSBCMM211 Apply communication skills $170.80 $51.45 $0.00
BSBOPS201 Work effectively in business environments $122.00 $36.75 $0.00
BSBPEF202 Plan and apply time management $73.20 $22.05 $0.00
BSBSUS211 Participate in sustainable work practices $146.40 $44.10 $0.00
BSBWHS211 Contribute to the health and safety of self and others $73.20 $22.05 $18.51

Elective

National ID Unit title General fee Concession Resource fee
Deliver a service to customers
$195.20 $58.80 $18.51
Support personal wellbeing in the workplace
$219.60 $66.15 $0.00
Use business software applications
$268.40 $80.85 $0.00
Use digital technologies to communicate in a work environment
$97.60 $29.40 $0.00
Work effectively with others
$170.80 $51.45 $18.51

Please note: Course information and fees are subject to change without notice.

  • Fees may differ between campus locations due to the difference between elective units in the course study plan or a need to adapt courses to meet local industry needs.
  • Fees may also differ for individuals depending on units of study selected, prior qualifications and recognition of prior learning (RPL).
  • Fees are payable at the time of enrolment.
  • Total fees quoted include tuition fees and resource fees. You may also be required to purchase text books, uniforms or other personal equipment that are not included in this fee estimate.
  • For Lower Fees, Local Skills (half-price) courses please refer to additional eligibility information above.
  • Concession rates: If eligible, proof of concession must be presented.
  • Concessions and the secondary school age fee cap do not apply to commercial courses (short courses), or Foundation Programs (i.e ESL and General Education).
  • Secondary school aged persons (in 2024, students born on or after 1 July 2006 who are at least 15 years old in 2024) undertaking training that is not part of a VET Delivered to Secondary Schools program, the maximum course (tuition) fee chargeable is $420. Additional resource fees and discretionary fees may apply. 
  • VET Student Loans for eligible courses and fee caps may be subject to changes implemented by the Australian Government.

More information: Visit our fees and payment options page or call us on 1800 672 700

Details

Duration 12 Months
When Available all year round, 2024
Where Geraldton
How Traineeship

Units and fees

To attain this qualification, you are required to successfully complete ten (10) units of competence, comprising five (5) core and five (5) elective units selected from the options provided below. On-the-job learning must also be completed to attain this qualification under Traineeship arrangements.

For an approximate fee estimate, mark the boxes below corresponding to the number of units needed for this course. The estimated fees will be displayed on the right-hand side.

Core

National ID Unit title General fee Concession Resource fee
BSBCMM211 Apply communication skills $113.75 $33.95 $0.00
BSBOPS201 Work effectively in business environments $81.25 $24.25 $0.00
BSBPEF202 Plan and apply time management $48.75 $14.55 $0.00
BSBSUS211 Participate in sustainable work practices $97.50 $29.10 $0.00
BSBWHS211 Contribute to the health and safety of self and others $48.75 $14.55 $18.51

Elective

Unit Selection - Group A

A total of five (5) elective units must be selected to achieve the qualification.;;At least one (1) unit must be selected from the list below.

National ID Unit title General fee Concession Resource fee
Develop and apply thinking and problem solving skills
$81.25 $24.25 $0.00
Support personal wellbeing in the workplace
$146.25 $43.65 $0.00

Unit Selection - Group B

At least one (1) unit must be selected from the list below

National ID Unit title General fee Concession Resource fee
Use business software applications
$178.75 $53.35 $0.00
Use digital technologies to communicate in a work environment
$65.00 $19.40 $0.00
Research using the internet
$81.25 $24.25 $18.51

Unit Selection - Group C

If all elective units required have not been selected from the previous lists then three (3) may be selected from the list below.

National ID Unit title General fee Concession Resource fee
Engage with customers
$292.50 $87.30 $18.51
Deliver a service to customers
$130.00 $38.80 $0.00
Work effectively with others
$113.75 $33.95 $18.51

Please note: Course information and fees are subject to change without notice.

  • Fees may differ between campus locations due to the difference between elective units in the course study plan or a need to adapt courses to meet local industry needs.
  • Fees may also differ for individuals depending on units of study selected, prior qualifications and recognition of prior learning (RPL).
  • Fees are payable at the time of enrolment.
  • Total fees quoted include tuition fees and resource fees. You may also be required to purchase text books, uniforms or other personal equipment that are not included in this fee estimate.
  • For Lower Fees, Local Skills (half-price) courses please refer to additional eligibility information above.
  • Concession rates: If eligible, proof of concession must be presented.
  • Concessions and the secondary school age fee cap do not apply to commercial courses (short courses), or Foundation Programs (i.e ESL and General Education).
  • Secondary school aged persons (in 2024, students born on or after 1 July 2006 who are at least 15 years old in 2024) undertaking training that is not part of a VET Delivered to Secondary Schools program, the maximum course (tuition) fee chargeable is $420. Additional resource fees and discretionary fees may apply. 
  • VET Student Loans for eligible courses and fee caps may be subject to changes implemented by the Australian Government.

More information: Visit our fees and payment options page or call us on 1800 672 700

Details

Duration 6 Months
When Available all year round, 2024
Where Kalgoorlie
How Self Paced Onsite

Units and fees

To attain this qualification, you are required to successfully complete ten (10) units of competence, comprising five (5) core and five (5) elective units selected from the options provided below. 

For an approximate fee estimate, mark the boxes below corresponding to the number of units needed for this course. The estimated fees will be displayed on the right-hand side.

Core

National ID Unit title General fee Concession Resource fee
BSBCMM211 Apply communication skills $170.80 $51.45 $18.51
BSBOPS201 Work effectively in business environments $122.00 $36.75 $18.51
BSBPEF202 Plan and apply time management $73.20 $22.05 $18.51
BSBSUS211 Participate in sustainable work practices $146.40 $44.10 $18.51
BSBWHS211 Contribute to the health and safety of self and others $73.20 $22.05 $18.51

Elective

Unit Selection - Group A

Self Management – at least one unit must be selected from the below units. A total of five (5) elective units must be selected to achieve this qualification.

National ID Unit title General fee Concession Resource fee
Develop and apply thinking and problem solving skills
$122.00 $36.75 $18.51
Support personal wellbeing in the workplace
$219.60 $66.15 $18.51

Unit Selection - Group B

Technology – at least one unit must be selected from the below units

National ID Unit title General fee Concession Resource fee
Use business software applications
$268.40 $80.85 $18.51
Use digital technologies to communicate in a work environment
$97.60 $29.40 $18.51

Unit Selection - Group C

Working with Others – the remaining three activities may be chosen from GROUP A and/or GROUP B units not previously selected or from GROUP C below:

National ID Unit title General fee Concession Resource fee
Deliver a service to customers
$195.20 $58.80 $18.51
Work effectively with others
$170.80 $51.45 $18.51

Please note: Course information and fees are subject to change without notice.

  • Fees may differ between campus locations due to the difference between elective units in the course study plan or a need to adapt courses to meet local industry needs.
  • Fees may also differ for individuals depending on units of study selected, prior qualifications and recognition of prior learning (RPL).
  • Fees are payable at the time of enrolment.
  • Total fees quoted include tuition fees and resource fees. You may also be required to purchase text books, uniforms or other personal equipment that are not included in this fee estimate.
  • For Lower Fees, Local Skills (half-price) courses please refer to additional eligibility information above.
  • Concession rates: If eligible, proof of concession must be presented.
  • Concessions and the secondary school age fee cap do not apply to commercial courses (short courses), or Foundation Programs (i.e ESL and General Education).
  • Secondary school aged persons (in 2024, students born on or after 1 July 2006 who are at least 15 years old in 2024) undertaking training that is not part of a VET Delivered to Secondary Schools program, the maximum course (tuition) fee chargeable is $420. Additional resource fees and discretionary fees may apply. 
  • VET Student Loans for eligible courses and fee caps may be subject to changes implemented by the Australian Government.

More information: Visit our fees and payment options page or call us on 1800 672 700

Details

Duration 12 Months
When Available all year round, 2024
Where Kalgoorlie
How Traineeship

Units and fees

To attain this qualification, you are required to successfully complete ten (10) units of competence, comprising five (5) core and five (5) elective units selected from the options provided below. On-the-job learning must also be completed to attain this qualification under Traineeship arrangements.

For an approximate fee estimate, mark the boxes below corresponding to the number of units needed for this course. The estimated fees will be displayed on the right-hand side.

Core

National ID Unit title General fee Concession Resource fee
BSBCMM211 Apply communication skills $113.75 $33.95 $18.51
BSBOPS201 Work effectively in business environments $81.25 $24.25 $18.51
BSBPEF202 Plan and apply time management $48.75 $14.55 $18.51
BSBSUS211 Participate in sustainable work practices $97.50 $29.10 $18.51
BSBWHS211 Contribute to the health and safety of self and others $48.75 $14.55 $18.51

Elective

National ID Unit title General fee Concession Resource fee
Develop and apply thinking and problem solving skills
$81.25 $24.25 $18.51
Process and maintain workplace information
$65.00 $19.40 $18.51
Deliver a service to customers
$130.00 $38.80 $18.51
Use business software applications
$178.75 $53.35 $18.51
Use digital technologies to communicate in a work environment
$65.00 $19.40 $18.51

Please note: Course information and fees are subject to change without notice.

  • Fees may differ between campus locations due to the difference between elective units in the course study plan or a need to adapt courses to meet local industry needs.
  • Fees may also differ for individuals depending on units of study selected, prior qualifications and recognition of prior learning (RPL).
  • Fees are payable at the time of enrolment.
  • Total fees quoted include tuition fees and resource fees. You may also be required to purchase text books, uniforms or other personal equipment that are not included in this fee estimate.
  • For Lower Fees, Local Skills (half-price) courses please refer to additional eligibility information above.
  • Concession rates: If eligible, proof of concession must be presented.
  • Concessions and the secondary school age fee cap do not apply to commercial courses (short courses), or Foundation Programs (i.e ESL and General Education).
  • Secondary school aged persons (in 2024, students born on or after 1 July 2006 who are at least 15 years old in 2024) undertaking training that is not part of a VET Delivered to Secondary Schools program, the maximum course (tuition) fee chargeable is $420. Additional resource fees and discretionary fees may apply. 
  • VET Student Loans for eligible courses and fee caps may be subject to changes implemented by the Australian Government.

More information: Visit our fees and payment options page or call us on 1800 672 700

Details

When Available all year round, 2024
Where Moora
How Self Paced External

Units and fees

To attain this qualification, you are required to successfully complete ten (10) units of competence, comprising five (5) core and five (5) elective units selected from the options provided below. 

For an approximate fee estimate, mark the boxes below corresponding to the number of units needed for this course. The estimated fees will be displayed on the right-hand side.

Core

National ID Unit title General fee Concession Resource fee
BSBCMM211 Apply communication skills $170.80 $51.45 $18.51
BSBOPS201 Work effectively in business environments $122.00 $36.75 $18.51
BSBPEF202 Plan and apply time management $73.20 $22.05 $18.51
BSBSUS211 Participate in sustainable work practices $146.40 $44.10 $18.51
BSBWHS211 Contribute to the health and safety of self and others $73.20 $22.05 $18.51

Elective

Unit Selection - Group A

At least one (1) unit must be selected from the list below. A total of five (5) elective units must be selected to achieve the qualification.

National ID Unit title General fee Concession Resource fee
Develop and apply thinking and problem solving skills
$122.00 $36.75 $18.51
Support personal wellbeing in the workplace
$219.60 $66.15 $18.51

Unit Selection - Group B

At least one (1) unit must be selected from the list below.

National ID Unit title General fee Concession Resource fee
Use business software applications
$268.40 $80.85 $18.51
Use digital technologies to communicate in a work environment
$97.60 $29.40 $18.51

Unit Selection - Group C

If all elective units have not been selected from Group A then two (2) units may be selected from the list below.

National ID Unit title General fee Concession Resource fee
Deliver a service to customers
$195.20 $58.80 $18.51
Work effectively with others
$170.80 $51.45 $18.51

Please note: Course information and fees are subject to change without notice.

  • Fees may differ between campus locations due to the difference between elective units in the course study plan or a need to adapt courses to meet local industry needs.
  • Fees may also differ for individuals depending on units of study selected, prior qualifications and recognition of prior learning (RPL).
  • Fees are payable at the time of enrolment.
  • Total fees quoted include tuition fees and resource fees. You may also be required to purchase text books, uniforms or other personal equipment that are not included in this fee estimate.
  • For Lower Fees, Local Skills (half-price) courses please refer to additional eligibility information above.
  • Concession rates: If eligible, proof of concession must be presented.
  • Concessions and the secondary school age fee cap do not apply to commercial courses (short courses), or Foundation Programs (i.e ESL and General Education).
  • Secondary school aged persons (in 2024, students born on or after 1 July 2006 who are at least 15 years old in 2024) undertaking training that is not part of a VET Delivered to Secondary Schools program, the maximum course (tuition) fee chargeable is $420. Additional resource fees and discretionary fees may apply. 
  • VET Student Loans for eligible courses and fee caps may be subject to changes implemented by the Australian Government.

More information: Visit our fees and payment options page or call us on 1800 672 700

Details

Duration 6 Months
When Available all year round, 2024
Where Northam
How Self Paced Onsite

Units and fees

To attain this qualification, you are required to successfully complete ten (10) units of competence, comprising five (5) core and five (5) elective units selected from the options provided below. 

For an approximate fee estimate, mark the boxes below corresponding to the number of units needed for this course. The estimated fees will be displayed on the right-hand side.

Core

National ID Unit title General fee Concession Resource fee
BSBCMM211 Apply communication skills $170.80 $51.45 $18.51
BSBOPS201 Work effectively in business environments $122.00 $36.75 $18.51
BSBPEF202 Plan and apply time management $73.20 $22.05 $18.51
BSBSUS211 Participate in sustainable work practices $146.40 $44.10 $18.51
BSBWHS211 Contribute to the health and safety of self and others $73.20 $22.05 $18.51

Elective

National ID Unit title General fee Concession Resource fee
Develop and apply thinking and problem solving skills
$122.00 $36.75 $18.51
Deliver a service to customers
$195.20 $58.80 $18.51
Support personal wellbeing in the workplace
$219.60 $66.15 $18.51
Use business software applications
$268.40 $80.85 $18.51
Use digital technologies to communicate in a work environment
$97.60 $29.40 $18.51
Work effectively with others
$170.80 $51.45 $18.51

Please note: Course information and fees are subject to change without notice.

  • Fees may differ between campus locations due to the difference between elective units in the course study plan or a need to adapt courses to meet local industry needs.
  • Fees may also differ for individuals depending on units of study selected, prior qualifications and recognition of prior learning (RPL).
  • Fees are payable at the time of enrolment.
  • Total fees quoted include tuition fees and resource fees. You may also be required to purchase text books, uniforms or other personal equipment that are not included in this fee estimate.
  • For Lower Fees, Local Skills (half-price) courses please refer to additional eligibility information above.
  • Concession rates: If eligible, proof of concession must be presented.
  • Concessions and the secondary school age fee cap do not apply to commercial courses (short courses), or Foundation Programs (i.e ESL and General Education).
  • Secondary school aged persons (in 2024, students born on or after 1 July 2006 who are at least 15 years old in 2024) undertaking training that is not part of a VET Delivered to Secondary Schools program, the maximum course (tuition) fee chargeable is $420. Additional resource fees and discretionary fees may apply. 
  • VET Student Loans for eligible courses and fee caps may be subject to changes implemented by the Australian Government.

More information: Visit our fees and payment options page or call us on 1800 672 700

Course Enquiry

Course enquiry form