Certificate II in Business
National ID: BSB20115 | State ID: AVU8
It's time to get down to business!
Whether you just want to brush up on your office administration skills, or you need to learn these skills from scratch, this course will teach you the basics of working in a business environment. This course has been designed to teach you about different procedures in business including becoming proficient in office technology (such as using a computer), dealing with customers and clients, and developing your writing skills.
A Certificate II in Business could lead you to employment as a receptionist, data entry operator or an office junior.
Our Focus on Flexible Options
Many of our courses offer flexible learning options that provide you with the opportunity to study whenever and wherever suits you. Flexible options can include online learning, workplace assessment, recognition of prior learning and correspondence type programs that can sometimes be supplemented by block or focussed delivery.
We strive to offer a mix of flexible options that suit your needs. Typically flexible learning options are open for enrolment all year round, allowing you to start any time and completed within 6 months of your start date. Choose the right amount of units for you to study at any given time.
Our Self Paced External courses can be accessed anywhere and anytime, regardless of your geographical location!
Entrance Requirements
Important information
Job opportunities
Study pathway
How to apply
Entrance Requirements
| School Leaver |
Non-School Leaver |
AQF |
| OLNA or NAPLAN 9 Band 8 |
C Grades in Year 10 English and Maths or equivalent |
Certificate I or Certificate II |
Job opportunities
Successful completion of this qualification provides you with the opportunity to become clerical worker, administration assistant, data entry operator, information desk clerk, office junior or a receptionist.
Study pathway
Further study opportunities
Central Regional TAFE has many further study opportunities available. Check out our Course Guide for all your future study options.
How to apply
On Campus (Full-Time or Part-Time)
Visit our
Apply and Enrol page to find out how to apply for full-time, part-time or online courses.
Flexible and Other Study Types
We take applications for many of our flexible courses all year round. Visit the
Apply and Enrol page and use our Applicant Portal to lodge your application anytime.
Apprenticeships and Traineeships
For apprenticeships and traineeships, you must be employed in a training contract by an appropriate organisation to study. Find out more
here.
International Students
International students please visit
www.tafeinternational.wa.edu.au 
Short Courses and Skill Sets
Enrol in a short course or skill set by:
Calling your local campus on 1800 672 700 or completing the short course enquiry form at the bottom of your selected course page.
Delivery location, important dates and study options
Training at CRTAFE will be offered with a blended, flexible delivery model to enable social distancing measures during the COVID-19 pandemic. This approach may include a combination of online and classroom based delivery, as well as practical and work experience placements. While the mode of delivery may vary, the content and key learning outcomes of the course will remain the same. Lecturers will provide specific instructions to their student groups on how training will be undertaken and the support available to them.
Available all year round, 2020
Carnarvon Campus - Self Paced External
Overview
Fees and charges
Units
Overview
| Duration |
6 month/s |
| When |
Available all year round |
| Where |
Carnarvon Campus |
| How |
Continuous Enrolment
External mode
|
Fees and charges
Find our Indicative Price List here.
At Central Regional TAFE, three types of fees may be charged.
Course Fees
The course fee is determined by multiplying the tuition fee rate by the nominal hours, which is the number of hours in which an average student could be expected to complete each unit.
Resource Fees
Resource fees are charges for materials that are considered essential to a course or unit of study and which do not form part of the course fee. The resource fee covers materials purchased by the College to be consumed or transfromed by students in the course of instruction, such as workshop materials, workbooks and essential uniforms.
Other Fees
Other fees may be charged for goods or services that are not essential to the course such as parking, membership to student organisations and security passes.
In addition to these fees students may need to purchase textbooks, uniforms and other course specific equipment. Your Pre Enrolment Information package will provide additional information if these are required.
Units
To achieve this qualification you must successfully complete 12 units of competence, consisting 1 CORE and 11 Electives as listed below.
Core
| National ID |
Unit Title |
| BSBWHS201 |
Contribute to health and safety of self and others |
Elective
| National ID |
Unit Title |
| BSBCMM201 |
Communicate in the workplace |
| BSBCUS201 |
Deliver a service to customers |
| BSBIND201 |
Work effectively in a business environment |
| BSBINM201 |
Process and maintain workplace information |
| BSBITU211 |
Produce digital text documents |
| BSBITU212 |
Create and use spreadsheets |
| BSBITU213 |
Use digital technologies to communicate remotely |
| BSBSUS201 |
Participate in environmentally sustainable work practices |
| BSBWOR202 |
Organise and complete daily work activities |
| BSBWOR203 |
Work effectively with others |
| BSBWOR204 |
Use business technology |
Kalgoorlie Campus - Self Paced Onsite
Overview
Fees and charges
Units
Overview
| Duration |
6 month/s |
| When |
Available all year round |
| Where |
Kalgoorlie Campus |
| How |
Continuous Enrolment
Flexible delivery
|
Fees and charges
Find our Indicative Price List here.
At Central Regional TAFE, three types of fees may be charged.
Course Fees
The course fee is determined by multiplying the tuition fee rate by the nominal hours, which is the number of hours in which an average student could be expected to complete each unit.
Resource Fees
Resource fees are charges for materials that are considered essential to a course or unit of study and which do not form part of the course fee. The resource fee covers materials purchased by the College to be consumed or transfromed by students in the course of instruction, such as workshop materials, workbooks and essential uniforms.
Other Fees
Other fees may be charged for goods or services that are not essential to the course such as parking, membership to student organisations and security passes.
In addition to these fees students may need to purchase textbooks, uniforms and other course specific equipment. Your Pre Enrolment Information package will provide additional information if these are required.
Units
To achieve this qualification you must successfully complete 12 units of competence, consisting 1 CORE and 11 Electives as listed below.
Core
| National ID |
Unit Title |
| BSBWHS201 |
Contribute to health and safety of self and others |
Elective
| National ID |
Unit Title |
| BSBCMM201 |
Communicate in the workplace |
| BSBCUS201 |
Deliver a service to customers |
| BSBIND201 |
Work effectively in a business environment |
| BSBINM201 |
Process and maintain workplace information |
| BSBINN201 |
Contribute to workplace innovation |
| BSBITU211 |
Produce digital text documents |
| BSBITU212 |
Create and use spreadsheets |
| BSBITU213 |
Use digital technologies to communicate remotely |
| BSBWOR202 |
Organise and complete daily work activities |
| BSBWOR203 |
Work effectively with others |
| BSBWOR204 |
Use business technology |
Moora Campus - Self Paced External
Overview
Fees and charges
Units
Overview
| Duration |
6 month/s |
| When |
Available all year round |
| Where |
Moora Campus |
| How |
Continuous Enrolment
External mode
|
Fees and charges
Find our Indicative Price List here.
At Central Regional TAFE, three types of fees may be charged.
Course Fees
The course fee is determined by multiplying the tuition fee rate by the nominal hours, which is the number of hours in which an average student could be expected to complete each unit.
Resource Fees
Resource fees are charges for materials that are considered essential to a course or unit of study and which do not form part of the course fee. The resource fee covers materials purchased by the College to be consumed or transfromed by students in the course of instruction, such as workshop materials, workbooks and essential uniforms.
Other Fees
Other fees may be charged for goods or services that are not essential to the course such as parking, membership to student organisations and security passes.
In addition to these fees students may need to purchase textbooks, uniforms and other course specific equipment. Your Pre Enrolment Information package will provide additional information if these are required.
Units
To achieve this qualification you must successfully complete 12 units of competence, consisting 1 CORE and 11 Electives as listed below.
Core
| National ID |
Unit Title |
| BSBWHS201 |
Contribute to health and safety of self and others |
Elective
| National ID |
Unit Title |
| BSBCMM201 |
Communicate in the workplace |
| BSBCUS201 |
Deliver a service to customers |
| BSBIND201 |
Work effectively in a business environment |
| BSBINM201 |
Process and maintain workplace information |
| BSBINM202 |
Handle mail |
| BSBINN201 |
Contribute to workplace innovation |
| BSBITU112 |
Develop keyboard skills |
| BSBITU211 |
Produce digital text documents |
| BSBITU212 |
Create and use spreadsheets |
| BSBITU213 |
Use digital technologies to communicate remotely |
| BSBSUS201 |
Participate in environmentally sustainable work practices |
| BSBWOR202 |
Organise and complete daily work activities |
| BSBWOR203 |
Work effectively with others |
| BSBWOR204 |
Use business technology |
Option
| National ID |
Unit Title |
| BSBITU111 |
Operate a personal digital device |
Northam Campus - Self Paced External
Overview
Fees and charges
Units
Overview
| Duration |
6 month/s |
| When |
Available all year round |
| Where |
Northam Campus |
| How |
Continuous Enrolment
External mode
|
Fees and charges
Find our Indicative Price List here.
At Central Regional TAFE, three types of fees may be charged.
Course Fees
The course fee is determined by multiplying the tuition fee rate by the nominal hours, which is the number of hours in which an average student could be expected to complete each unit.
Resource Fees
Resource fees are charges for materials that are considered essential to a course or unit of study and which do not form part of the course fee. The resource fee covers materials purchased by the College to be consumed or transfromed by students in the course of instruction, such as workshop materials, workbooks and essential uniforms.
Other Fees
Other fees may be charged for goods or services that are not essential to the course such as parking, membership to student organisations and security passes.
In addition to these fees students may need to purchase textbooks, uniforms and other course specific equipment. Your Pre Enrolment Information package will provide additional information if these are required.
Units
To achieve this qualification you must successfully complete 12 units of competence, consisting 1 CORE and 11 Electives as listed below.
Core
| National ID |
Unit Title |
| BSBWHS201 |
Contribute to health and safety of self and others |
Elective
| National ID |
Unit Title |
| BSBCMM201 |
Communicate in the workplace |
| BSBCUS201 |
Deliver a service to customers |
| BSBINM201 |
Process and maintain workplace information |
| BSBITU112 |
Develop keyboard skills |
| BSBITU211 |
Produce digital text documents |
| BSBITU212 |
Create and use spreadsheets |
| BSBITU213 |
Use digital technologies to communicate remotely |
| BSBITU309 |
Produce desktop published documents |
| BSBITU312 |
Create electronic presentations |
| BSBWOR202 |
Organise and complete daily work activities |
| BSBWOR203 |
Work effectively with others |
| BSBWOR204 |
Use business technology |
Northam Campus - Self Paced Onsite
Overview
Fees and charges
Units
Overview
| Duration |
6 month/s |
| When |
Available all year round |
| Where |
Northam Campus |
| How |
Continuous Enrolment
Flexible delivery
|
Fees and charges
Find our Indicative Price List here.
At Central Regional TAFE, three types of fees may be charged.
Course Fees
The course fee is determined by multiplying the tuition fee rate by the nominal hours, which is the number of hours in which an average student could be expected to complete each unit.
Resource Fees
Resource fees are charges for materials that are considered essential to a course or unit of study and which do not form part of the course fee. The resource fee covers materials purchased by the College to be consumed or transfromed by students in the course of instruction, such as workshop materials, workbooks and essential uniforms.
Other Fees
Other fees may be charged for goods or services that are not essential to the course such as parking, membership to student organisations and security passes.
In addition to these fees students may need to purchase textbooks, uniforms and other course specific equipment. Your Pre Enrolment Information package will provide additional information if these are required.
Units
To achieve this qualification you must successfully complete 12 units of competence, consisting 1 CORE and 11 Electives as listed below.
Core
| National ID |
Unit Title |
| BSBWHS201 |
Contribute to health and safety of self and others |
Elective
| National ID |
Unit Title |
| BSBCMM201 |
Communicate in the workplace |
| BSBCUS201 |
Deliver a service to customers |
| BSBINM201 |
Process and maintain workplace information |
| BSBITU112 |
Develop keyboard skills |
| BSBITU211 |
Produce digital text documents |
| BSBITU212 |
Create and use spreadsheets |
| BSBITU213 |
Use digital technologies to communicate remotely |
| BSBITU309 |
Produce desktop published documents |
| BSBITU312 |
Create electronic presentations |
| BSBWOR202 |
Organise and complete daily work activities |
| BSBWOR203 |
Work effectively with others |
| BSBWOR204 |
Use business technology |
Semester 1, 2020
Geraldton Campus - Classroom
Overview
Fees and charges
Units
Overview
| Duration |
1 semester/s |
| When |
Semester 1, 2020 |
| Where |
Geraldton Campus |
| How |
Face to face (class room)
|
Fees and charges
Find our Indicative Price List here.
At Central Regional TAFE, three types of fees may be charged.
Course Fees
The course fee is determined by multiplying the tuition fee rate by the nominal hours, which is the number of hours in which an average student could be expected to complete each unit.
Resource Fees
Resource fees are charges for materials that are considered essential to a course or unit of study and which do not form part of the course fee. The resource fee covers materials purchased by the College to be consumed or transfromed by students in the course of instruction, such as workshop materials, workbooks and essential uniforms.
Other Fees
Other fees may be charged for goods or services that are not essential to the course such as parking, membership to student organisations and security passes.
In addition to these fees students may need to purchase textbooks, uniforms and other course specific equipment. Your Pre Enrolment Information package will provide additional information if these are required.
Units
To achieve this qualification you must successfully complete 12 units of competence, consisting 1 CORE and 11 Electives as listed below.
Core
| National ID |
Unit Title |
| BSBWHS201 |
Contribute to health and safety of self and others |
Elective
| National ID |
Unit Title |
| BSBCMM201 |
Communicate in the workplace |
| BSBCUS201 |
Deliver a service to customers |
| BSBIND201 |
Work effectively in a business environment |
| BSBINM201 |
Process and maintain workplace information |
| BSBINM202 |
Handle mail |
| BSBINN201 |
Contribute to workplace innovation |
| BSBITU211 |
Produce digital text documents |
| BSBITU212 |
Create and use spreadsheets |
| BSBITU213 |
Use digital technologies to communicate remotely |
| BSBWOR202 |
Organise and complete daily work activities |
| BSBWOR204 |
Use business technology |
Find out more
TALK TO US!
Use our course enquiry form below to contact us about options to study in this course. Places may still be available.
Geraldton Campus - Classroom Combined
Overview
Fees and charges
Units
Overview
| Duration |
8 month/s |
| When |
Semester 1, 2020 |
| Where |
Geraldton Campus |
| How |
Face to face (class room)
|
Fees and charges
Find our Indicative Price List here.
At Central Regional TAFE, three types of fees may be charged.
Course Fees
The course fee is determined by multiplying the tuition fee rate by the nominal hours, which is the number of hours in which an average student could be expected to complete each unit.
Resource Fees
Resource fees are charges for materials that are considered essential to a course or unit of study and which do not form part of the course fee. The resource fee covers materials purchased by the College to be consumed or transfromed by students in the course of instruction, such as workshop materials, workbooks and essential uniforms.
Other Fees
Other fees may be charged for goods or services that are not essential to the course such as parking, membership to student organisations and security passes.
In addition to these fees students may need to purchase textbooks, uniforms and other course specific equipment. Your Pre Enrolment Information package will provide additional information if these are required.
Units
Please note this course is combined with Certificate II in Leadership and units listed below must be completed.
Core
| National ID |
Unit Title |
| BSBWHS201 |
Contribute to health and safety of self and others |
Elective
| National ID |
Unit Title |
| BSBCMM201 |
Communicate in the workplace |
| BSBCUS201 |
Deliver a service to customers |
| BSBINN201 |
Contribute to workplace innovation |
| BSBITU211 |
Produce digital text documents |
| BSBITU212 |
Create and use spreadsheets |
| BSBITU213 |
Use digital technologies to communicate remotely |
| BSBWOR202 |
Organise and complete daily work activities |
| BSBWOR203 |
Work effectively with others |
| BSBWOR204 |
Use business technology |
| ICPDMT321 |
Capture a digital image |
| ICTICT203 |
Operate application software packages |
Find out more
TALK TO US!
Use our course enquiry form below to contact us about options to study in this course. Places may still be available.
Geraldton Campus - Self Paced External
Overview
Fees and charges
Units
Overview
| Duration |
6 month/s |
| When |
Semester 1, 2020 |
| Where |
Geraldton Campus |
| How |
Continuous Enrolment
External mode
|
Fees and charges
Find our Indicative Price List here.
At Central Regional TAFE, three types of fees may be charged.
Course Fees
The course fee is determined by multiplying the tuition fee rate by the nominal hours, which is the number of hours in which an average student could be expected to complete each unit.
Resource Fees
Resource fees are charges for materials that are considered essential to a course or unit of study and which do not form part of the course fee. The resource fee covers materials purchased by the College to be consumed or transfromed by students in the course of instruction, such as workshop materials, workbooks and essential uniforms.
Other Fees
Other fees may be charged for goods or services that are not essential to the course such as parking, membership to student organisations and security passes.
In addition to these fees students may need to purchase textbooks, uniforms and other course specific equipment. Your Pre Enrolment Information package will provide additional information if these are required.
Units
To achieve this qualification you must successfully complete 12 units of competence, consisting 1 CORE and 11 Electives as listed below.
Core
| National ID |
Unit Title |
| BSBWHS201 |
Contribute to health and safety of self and others |
Elective
| National ID |
Unit Title |
| BSBCMM201 |
Communicate in the workplace |
| BSBCUS201 |
Deliver a service to customers |
| BSBIND201 |
Work effectively in a business environment |
| BSBINM201 |
Process and maintain workplace information |
| BSBINM202 |
Handle mail |
| BSBINN201 |
Contribute to workplace innovation |
| BSBITU211 |
Produce digital text documents |
| BSBITU212 |
Create and use spreadsheets |
| BSBITU213 |
Use digital technologies to communicate remotely |
| BSBSUS201 |
Participate in environmentally sustainable work practices |
| BSBWOR202 |
Organise and complete daily work activities |
| BSBWOR203 |
Work effectively with others |
| BSBWOR204 |
Use business technology |
Business and Finance
Page last updated February 20, 2020
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