Certificate II in Business
National ID: BSB20115 | State ID: AVU8
It's time to get down to business!
Whether you just want to brush up on your office administration skills, or you need to learn these skills from scratch, this course will teach you the basics of working in a business environment. This course has been designed to teach you about different procedures in business including becoming proficient in office technology (such as using a computer), dealing with customers and clients, and developing your writing skills.
A Certificate II in Business could lead you to employment as a receptionist, data entry operator or an office junior.
Our Focus on Flexible Options
Many of our courses offer flexible learning options that provide you with the opportunity to study whenever and wherever suits you. Flexible options can include online learning, workplace assessment, recognition of prior learning and correspondence type programs that can sometimes be supplemented by block or focussed delivery.
We strive to offer a mix of flexible options that suit your needs. Typically flexible learning options are open for enrolment all year round, allowing you to start any time and completed within 6 months of your start date. Choose the right amount of units for you to study at any given time.
Our Self Paced External courses can be accessed anywhere and anytime, regardless of your geographical location!
Entrance Requirements
Important information
Job opportunities
Study pathway
How to apply
Entrance Requirements
| School Leaver |
Non-School Leaver |
AQF |
| OLNA or NAPLAN 9 Band 8 |
C Grades in Year 10 English and Maths or equivalent |
Certificate I or Certificate II |
Job opportunities
Successful completion of this qualification provides you with the opportunity to become clerical worker, administration assistant, data entry operator, information desk clerk, office junior or a receptionist.
Study pathway
Further study opportunities
Central Regional TAFE has many further study opportunities available. Check out our Course Guide for all your future study options.
How to apply
On Campus (Full-Time or Part-Time)
Visit our
Apply and Enrol page to find out how to apply for full-time, part-time or online courses.
Flexible and Other Study Types
We take applications for many of our flexible courses all year round. Visit the
Apply and Enrol page and use our Applicant Portal to lodge your application anytime.
Apprenticeships and Traineeships
For apprenticeships and traineeships, you must be employed in a training contract by an appropriate organisation to study. Find out more
here.
International Students
International students please visit
www.tafeinternational.wa.edu.au 
Short Courses and Skill Sets
Enrol in a short course or skill set by:
Calling your local campus on 1800 672 700 or completing the short course enquiry form at the bottom of your selected course page.
Delivery location, important dates and study options
Available all year round, 2019
Carnarvon - Self Paced External
Overview
Fees and charges
Units
Overview
| Duration |
6 month/s |
| When |
Available all year round |
| Where |
Carnarvon |
| How |
External mode
Flexible
Online delivery
|
Fees and charges
Find our Indicative Price List here.
At Central Regional TAFE, three types of fees may be charged.
Course Fees
The course fee is determined by multiplying the tuition fee rate by the nominal hours, which is the number of hours in which an average student could be expected to complete each unit.
Resource Fees
Resource fees are charges for materials that are considered essential to a course or unit of study and which do not form part of the course fee. The resource fee covers materials purchased by the College to be consumed or transfromed by students in the course of instruction, such as workshop materials, workbooks and essential uniforms.
Other Fees
Other fees may be charged for goods or services that are not essential to the course such as parking, membership to student organisations and security passes.
In addition to these fees students may need to purchase textbooks, uniforms and other course specific equipment. Your Pre Enrolment Information package will provide additional information if these are required.
Units
Students are required to complete 1 core unit and 11 electives listed below to attain this qualification. Study can be conducted completely online and off-campus. The benefit of online study is the ability to study whenever is most convenient for you – your time, your place, your pace.
Core
| National ID |
Unit Title |
| BSBWHS201 |
Contribute to health and safety of self and others |
Elective
| National ID |
Unit Title |
| BSBCMM201 |
Communicate in the workplace |
| BSBCUS201 |
Deliver a service to customers |
| BSBIND201 |
Work effectively in a business environment |
| BSBINM201 |
Process and maintain workplace information |
| BSBITU211 |
Produce digital text documents |
| BSBITU212 |
Create and use spreadsheets |
| BSBITU213 |
Use digital technologies to communicate remotely |
| BSBSUS201 |
Participate in environmentally sustainable work practices |
| BSBWOR202 |
Organise and complete daily work activities |
| BSBWOR203 |
Work effectively with others |
| BSBWOR204 |
Use business technology |
Geraldton Campus - Self Paced External
Overview
Fees and charges
Units
Overview
| Duration |
6 month/s |
| When |
Available all year round |
| Where |
Geraldton Campus |
| How |
External mode
Flexible
Online delivery
|
Fees and charges
Find our Indicative Price List here.
At Central Regional TAFE, three types of fees may be charged.
Course Fees
The course fee is determined by multiplying the tuition fee rate by the nominal hours, which is the number of hours in which an average student could be expected to complete each unit.
Resource Fees
Resource fees are charges for materials that are considered essential to a course or unit of study and which do not form part of the course fee. The resource fee covers materials purchased by the College to be consumed or transfromed by students in the course of instruction, such as workshop materials, workbooks and essential uniforms.
Other Fees
Other fees may be charged for goods or services that are not essential to the course such as parking, membership to student organisations and security passes.
In addition to these fees students may need to purchase textbooks, uniforms and other course specific equipment. Your Pre Enrolment Information package will provide additional information if these are required.
Units
Students are required to complete 1 core unit and 11 electives listed below to attain this qualification. Study can be conducted completely online and off-campus. The benefit of online study is the ability to study whenever is most convenient for you – your time, your place, your pace.
Core
| National ID |
Unit Title |
| BSBWHS201 |
Contribute to health and safety of self and others |
Elective
| National ID |
Unit Title |
| BSBCMM201 |
Communicate in the workplace |
| BSBCUS201 |
Deliver a service to customers |
| BSBIND201 |
Work effectively in a business environment |
| BSBINM202 |
Handle mail |
| BSBINN201 |
Contribute to workplace innovation |
| BSBITU211 |
Produce digital text documents |
| BSBITU212 |
Create and use spreadsheets |
| BSBITU213 |
Use digital technologies to communicate remotely |
| BSBSUS201 |
Participate in environmentally sustainable work practices |
| BSBWOR202 |
Organise and complete daily work activities |
| BSBWOR203 |
Work effectively with others |
| BSBWOR204 |
Use business technology |
Merredin Campus - Self Paced Onsite
Overview
Fees and charges
Units
Overview
| Duration |
6 month/s |
| When |
Available all year round |
| Where |
Merredin Campus |
| How |
Blended flexible delivery (online component)
|
Fees and charges
Find our Indicative Price List here.
At Central Regional TAFE, three types of fees may be charged.
Course Fees
The course fee is determined by multiplying the tuition fee rate by the nominal hours, which is the number of hours in which an average student could be expected to complete each unit.
Resource Fees
Resource fees are charges for materials that are considered essential to a course or unit of study and which do not form part of the course fee. The resource fee covers materials purchased by the College to be consumed or transfromed by students in the course of instruction, such as workshop materials, workbooks and essential uniforms.
Other Fees
Other fees may be charged for goods or services that are not essential to the course such as parking, membership to student organisations and security passes.
In addition to these fees students may need to purchase textbooks, uniforms and other course specific equipment. Your Pre Enrolment Information package will provide additional information if these are required.
Units
Students are required to complete 1 core unit and 11 electives listed below to attain this qualification. Study at your own pace, however you may be required to attend workshops on-campus.
Core
| National ID |
Unit Title |
| BSBWHS201 |
Contribute to health and safety of self and others |
Elective
| National ID |
Unit Title |
| BSBADM307 |
Organise schedules |
| BSBCMM201 |
Communicate in the workplace |
| BSBCUS201 |
Deliver a service to customers |
| BSBIND201 |
Work effectively in a business environment |
| BSBINM201 |
Process and maintain workplace information |
| BSBINM202 |
Handle mail |
| BSBINN201 |
Contribute to workplace innovation |
| BSBITU111 |
Operate a personal digital device |
| BSBITU112 |
Develop keyboard skills |
| BSBITU211 |
Produce digital text documents |
| BSBITU212 |
Create and use spreadsheets |
| BSBITU213 |
Use digital technologies to communicate remotely |
| BSBITU309 |
Produce desktop published documents |
| BSBITU312 |
Create electronic presentations |
| BSBSUS201 |
Participate in environmentally sustainable work practices |
| BSBWOR202 |
Organise and complete daily work activities |
| BSBWOR203 |
Work effectively with others |
| BSBWOR204 |
Use business technology |
Option
| National ID |
Unit Title |
| BSBPUR301 |
Purchase goods and services |
| FNSACC311 |
Process financial transactions and extract interim reports |
Moora Campus - Self Paced External
Overview
Fees and charges
Units
Overview
| Duration |
6 month/s |
| When |
Available all year round |
| Where |
Moora Campus |
| How |
External mode
Flexible
Online delivery
|
Fees and charges
Find our Indicative Price List here.
At Central Regional TAFE, three types of fees may be charged.
Course Fees
The course fee is determined by multiplying the tuition fee rate by the nominal hours, which is the number of hours in which an average student could be expected to complete each unit.
Resource Fees
Resource fees are charges for materials that are considered essential to a course or unit of study and which do not form part of the course fee. The resource fee covers materials purchased by the College to be consumed or transfromed by students in the course of instruction, such as workshop materials, workbooks and essential uniforms.
Other Fees
Other fees may be charged for goods or services that are not essential to the course such as parking, membership to student organisations and security passes.
In addition to these fees students may need to purchase textbooks, uniforms and other course specific equipment. Your Pre Enrolment Information package will provide additional information if these are required.
Units
Students are required to complete 1 core unit and 11 electives listed below to attain this qualification. Study can be conducted completely online and off-campus. The benefit of online study is the ability to study whenever is most convenient for you – your time, your place, your pace.
Core
| National ID |
Unit Title |
| BSBWHS201 |
Contribute to health and safety of self and others |
Option
| National ID |
Unit Title |
| BSBCMM201 |
Communicate in the workplace |
| BSBCUS201 |
Deliver a service to customers |
| BSBIND201 |
Work effectively in a business environment |
| BSBINM201 |
Process and maintain workplace information |
| BSBINM202 |
Handle mail |
| BSBINN201 |
Contribute to workplace innovation |
| BSBITU211 |
Produce digital text documents |
| BSBITU212 |
Create and use spreadsheets |
| BSBITU213 |
Use digital technologies to communicate remotely |
| BSBSUS201 |
Participate in environmentally sustainable work practices |
| BSBWOR202 |
Organise and complete daily work activities |
| BSBWOR203 |
Work effectively with others |
| BSBWOR204 |
Use business technology |
Northam Campus - Self Paced External
Overview
Fees and charges
Units
Overview
| Duration |
6 month/s |
| When |
Available all year round |
| Where |
Northam Campus |
| How |
External mode
Flexible
Online delivery
|
Fees and charges
Find our Indicative Price List here.
At Central Regional TAFE, three types of fees may be charged.
Course Fees
The course fee is determined by multiplying the tuition fee rate by the nominal hours, which is the number of hours in which an average student could be expected to complete each unit.
Resource Fees
Resource fees are charges for materials that are considered essential to a course or unit of study and which do not form part of the course fee. The resource fee covers materials purchased by the College to be consumed or transfromed by students in the course of instruction, such as workshop materials, workbooks and essential uniforms.
Other Fees
Other fees may be charged for goods or services that are not essential to the course such as parking, membership to student organisations and security passes.
In addition to these fees students may need to purchase textbooks, uniforms and other course specific equipment. Your Pre Enrolment Information package will provide additional information if these are required.
Units
Students are required to complete 1 core unit and 11 electives listed below to attain this qualification. Study can be conducted completely online and off-campus. The benefit of online study is the ability to study whenever is most convenient for you – your time, your place, your pace.
Core
| National ID |
Unit Title |
| BSBWHS201 |
Contribute to health and safety of self and others |
Elective
| National ID |
Unit Title |
| BSBCMM201 |
Communicate in the workplace |
| BSBCUS201 |
Deliver a service to customers |
| BSBINM201 |
Process and maintain workplace information |
| BSBINM202 |
Handle mail |
| BSBITU111 |
Operate a personal digital device |
| BSBITU112 |
Develop keyboard skills |
| BSBITU211 |
Produce digital text documents |
| BSBITU212 |
Create and use spreadsheets |
| BSBITU213 |
Use digital technologies to communicate remotely |
| BSBITU309 |
Produce desktop published documents |
| BSBITU312 |
Create electronic presentations |
| BSBSUS201 |
Participate in environmentally sustainable work practices |
| BSBWOR202 |
Organise and complete daily work activities |
| BSBWOR203 |
Work effectively with others |
| BSBWOR204 |
Use business technology |
| ICTWEB201 |
Use social media tools for collaboration and engagement |
Northam Campus - Self Paced Onsite
Overview
Fees and charges
Units
Overview
| Duration |
6 month/s |
| When |
Available all year round |
| Where |
Northam Campus |
| How |
Blended flexible delivery (online component)
|
Fees and charges
Find our Indicative Price List here.
At Central Regional TAFE, three types of fees may be charged.
Course Fees
The course fee is determined by multiplying the tuition fee rate by the nominal hours, which is the number of hours in which an average student could be expected to complete each unit.
Resource Fees
Resource fees are charges for materials that are considered essential to a course or unit of study and which do not form part of the course fee. The resource fee covers materials purchased by the College to be consumed or transfromed by students in the course of instruction, such as workshop materials, workbooks and essential uniforms.
Other Fees
Other fees may be charged for goods or services that are not essential to the course such as parking, membership to student organisations and security passes.
In addition to these fees students may need to purchase textbooks, uniforms and other course specific equipment. Your Pre Enrolment Information package will provide additional information if these are required.
Units
Students are required to complete 1 core unit and 11 electives listed below to attain this qualification. Study at your own pace, however you may be required to attend workshops on-campus.
Core
| National ID |
Unit Title |
| BSBWHS201 |
Contribute to health and safety of self and others |
Elective
| National ID |
Unit Title |
| BSBCMM201 |
Communicate in the workplace |
| BSBCUS201 |
Deliver a service to customers |
| BSBINM201 |
Process and maintain workplace information |
| BSBINM202 |
Handle mail |
| BSBITU111 |
Operate a personal digital device |
| BSBITU112 |
Develop keyboard skills |
| BSBITU211 |
Produce digital text documents |
| BSBITU212 |
Create and use spreadsheets |
| BSBITU213 |
Use digital technologies to communicate remotely |
| BSBITU309 |
Produce desktop published documents |
| BSBITU312 |
Create electronic presentations |
| BSBSUS201 |
Participate in environmentally sustainable work practices |
| BSBWOR202 |
Organise and complete daily work activities |
| BSBWOR203 |
Work effectively with others |
| BSBWOR204 |
Use business technology |
| ICTWEB201 |
Use social media tools for collaboration and engagement |
Semester 1, 2020
Geraldton Campus - Classroom
Overview
Fees and charges
Units
Overview
| Duration |
1 semester/s |
| When |
Semester 1, 2020 |
| Where |
Geraldton Campus |
| How |
|
Fees and charges
Find our Indicative Price List here.
At Central Regional TAFE, three types of fees may be charged.
Course Fees
The course fee is determined by multiplying the tuition fee rate by the nominal hours, which is the number of hours in which an average student could be expected to complete each unit.
Resource Fees
Resource fees are charges for materials that are considered essential to a course or unit of study and which do not form part of the course fee. The resource fee covers materials purchased by the College to be consumed or transfromed by students in the course of instruction, such as workshop materials, workbooks and essential uniforms.
Other Fees
Other fees may be charged for goods or services that are not essential to the course such as parking, membership to student organisations and security passes.
In addition to these fees students may need to purchase textbooks, uniforms and other course specific equipment. Your Pre Enrolment Information package will provide additional information if these are required.
Units
Core
| National ID |
Unit Title |
| BSBWHS201 |
Contribute to health and safety of self and others |
Elective
| National ID |
Unit Title |
| BSBCMM201 |
Communicate in the workplace |
| BSBCUS201 |
Deliver a service to customers |
| BSBIND201 |
Work effectively in a business environment |
| BSBINM201 |
Process and maintain workplace information |
| BSBINM202 |
Handle mail |
| BSBINN201 |
Contribute to workplace innovation |
| BSBITU211 |
Produce digital text documents |
| BSBITU212 |
Create and use spreadsheets |
| BSBITU213 |
Use digital technologies to communicate remotely |
| BSBWOR202 |
Organise and complete daily work activities |
| BSBWOR204 |
Use business technology |
Apply now
Ready to apply for this course? Check out the
apply and enrol page for more information.
Geraldton Campus - Classroom Combined
Overview
Fees and charges
Units
Overview
| Duration |
8 month/s |
| When |
Semester 1, 2020 |
| Where |
Geraldton Campus |
| How |
|
Fees and charges
Find our Indicative Price List here.
At Central Regional TAFE, three types of fees may be charged.
Course Fees
The course fee is determined by multiplying the tuition fee rate by the nominal hours, which is the number of hours in which an average student could be expected to complete each unit.
Resource Fees
Resource fees are charges for materials that are considered essential to a course or unit of study and which do not form part of the course fee. The resource fee covers materials purchased by the College to be consumed or transfromed by students in the course of instruction, such as workshop materials, workbooks and essential uniforms.
Other Fees
Other fees may be charged for goods or services that are not essential to the course such as parking, membership to student organisations and security passes.
In addition to these fees students may need to purchase textbooks, uniforms and other course specific equipment. Your Pre Enrolment Information package will provide additional information if these are required.
Units
Core
| National ID |
Unit Title |
| BSBWHS201 |
Contribute to health and safety of self and others |
Elective
| National ID |
Unit Title |
| BSBCMM201 |
Communicate in the workplace |
| BSBCUS201 |
Deliver a service to customers |
| BSBINN201 |
Contribute to workplace innovation |
| BSBITU211 |
Produce digital text documents |
| BSBITU212 |
Create and use spreadsheets |
| BSBITU213 |
Use digital technologies to communicate remotely |
| BSBWOR202 |
Organise and complete daily work activities |
| BSBWOR203 |
Work effectively with others |
| BSBWOR204 |
Use business technology |
| ICPDMT321 |
Capture a digital image |
| ICTICT203 |
Operate application software packages |
Apply now
Ready to apply for this course? Check out the
apply and enrol page for more information.
Geraldton Campus - Self Paced External
Overview
Fees and charges
Units
Overview
| Duration |
6 month/s |
| When |
Semester 1, 2020 |
| Where |
Geraldton Campus |
| How |
|
Fees and charges
Find our Indicative Price List here.
At Central Regional TAFE, three types of fees may be charged.
Course Fees
The course fee is determined by multiplying the tuition fee rate by the nominal hours, which is the number of hours in which an average student could be expected to complete each unit.
Resource Fees
Resource fees are charges for materials that are considered essential to a course or unit of study and which do not form part of the course fee. The resource fee covers materials purchased by the College to be consumed or transfromed by students in the course of instruction, such as workshop materials, workbooks and essential uniforms.
Other Fees
Other fees may be charged for goods or services that are not essential to the course such as parking, membership to student organisations and security passes.
In addition to these fees students may need to purchase textbooks, uniforms and other course specific equipment. Your Pre Enrolment Information package will provide additional information if these are required.
Units
Core
| National ID |
Unit Title |
| BSBWHS201 |
Contribute to health and safety of self and others |
Elective
| National ID |
Unit Title |
| BSBCMM201 |
Communicate in the workplace |
| BSBCUS201 |
Deliver a service to customers |
| BSBIND201 |
Work effectively in a business environment |
| BSBINM201 |
Process and maintain workplace information |
| BSBINM202 |
Handle mail |
| BSBINN201 |
Contribute to workplace innovation |
| BSBITU211 |
Produce digital text documents |
| BSBITU212 |
Create and use spreadsheets |
| BSBITU213 |
Use digital technologies to communicate remotely |
| BSBSUS201 |
Participate in environmentally sustainable work practices |
| BSBWOR202 |
Organise and complete daily work activities |
| BSBWOR203 |
Work effectively with others |
| BSBWOR204 |
Use business technology |
Apply now
Ready to apply for this course? Check out the
apply and enrol page for more information.
Semester 2, 2019
Geraldton Campus - Classroom Combined with ICT20115 Cert II in Information Digital Media Technology
Overview
Fees and charges
Units
Overview
| Duration |
1 semester/s |
| When |
Semester 2, 2019 |
| Where |
Geraldton Campus |
| How |
Face to face (class room)
|
Fees and charges
Find our Indicative Price List here.
At Central Regional TAFE, three types of fees may be charged.
Course Fees
The course fee is determined by multiplying the tuition fee rate by the nominal hours, which is the number of hours in which an average student could be expected to complete each unit.
Resource Fees
Resource fees are charges for materials that are considered essential to a course or unit of study and which do not form part of the course fee. The resource fee covers materials purchased by the College to be consumed or transfromed by students in the course of instruction, such as workshop materials, workbooks and essential uniforms.
Other Fees
Other fees may be charged for goods or services that are not essential to the course such as parking, membership to student organisations and security passes.
In addition to these fees students may need to purchase textbooks, uniforms and other course specific equipment. Your Pre Enrolment Information package will provide additional information if these are required.
Units
Students are required to complete 1 core unit and 11 electives listed below to attain this qualification. Please note that this course offering is combined with ICT20115 Certificate II in Information, Digital Media and Technology. Some additional units will apply and upon successful completion you will have achieved two qualification outcomes.
Core
| National ID |
Unit Title |
| BSBWHS201 |
Contribute to health and safety of self and others |
Elective
| National ID |
Unit Title |
| BSBCMM201 |
Communicate in the workplace |
| BSBCUS201 |
Deliver a service to customers |
| BSBIND201 |
Work effectively in a business environment |
| BSBITU211 |
Produce digital text documents |
| BSBITU212 |
Create and use spreadsheets |
| BSBITU213 |
Use digital technologies to communicate remotely |
| BSBSUS201 |
Participate in environmentally sustainable work practices |
| BSBWOR204 |
Use business technology |
| ICTICT203 |
Operate application software packages |
| ICTICT205 |
Design basic organisational documents using computing packages |
| ICTSAS206 |
Detect and protect from spam and destructive software |
| ICTWEB201 |
Use social media tools for collaboration and engagement |
Option
| National ID |
Unit Title |
| ICPDMT321 |
Capture a digital image |
| ICTICT201 |
Use computer operating systems and hardware |
| ICTICT202 |
Work and communicate effectively in an ICT environment |
| ICTICT204 |
Operate a digital media technology package |
| ICTSAS202 |
Apply problem-solving techniques to routine ICT malfunctions |
Geraldton Campus - Classroom, Combined with 52774WA Cert II Leadership
Overview
Fees and charges
Units
Overview
| Duration |
6 month/s |
| When |
Semester 2, 2019 |
| Where |
Geraldton Campus |
| How |
Face to face (class room)
Full-Time
|
Fees and charges
Find our Indicative Price List here.
At Central Regional TAFE, three types of fees may be charged.
Course Fees
The course fee is determined by multiplying the tuition fee rate by the nominal hours, which is the number of hours in which an average student could be expected to complete each unit.
Resource Fees
Resource fees are charges for materials that are considered essential to a course or unit of study and which do not form part of the course fee. The resource fee covers materials purchased by the College to be consumed or transfromed by students in the course of instruction, such as workshop materials, workbooks and essential uniforms.
Other Fees
Other fees may be charged for goods or services that are not essential to the course such as parking, membership to student organisations and security passes.
In addition to these fees students may need to purchase textbooks, uniforms and other course specific equipment. Your Pre Enrolment Information package will provide additional information if these are required.
Units
Students are required to complete 1 core unit and 11 electives listed below to attain this qualification.
Core
| National ID |
Unit Title |
| BSBWHS201 |
Contribute to health and safety of self and others |
Elective
| National ID |
Unit Title |
| BSBCMM201 |
Communicate in the workplace |
| BSBCUS201 |
Deliver a service to customers |
| BSBINN201 |
Contribute to workplace innovation |
| BSBITU211 |
Produce digital text documents |
| BSBITU212 |
Create and use spreadsheets |
| BSBITU213 |
Use digital technologies to communicate remotely |
| BSBWOR202 |
Organise and complete daily work activities |
| BSBWOR203 |
Work effectively with others |
| BSBWOR204 |
Use business technology |
| ICPDMT321 |
Capture a digital image |
| ICTICT203 |
Operate application software packages |
Business and Finance
Page last updated July 01, 2019
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