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SIT20116 Certificate II in Tourism

National ID: SIT20116 State ID: AZV4
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Start your career in tourism here. 

This entry level course will qualify you to work across a number of strong-growth industries such as tourism, business and events.

You will gain the knowledge to undertake routine tasks in using business technology, providing advice on Australian tourism destinations, providing visitor information, and understanding cultural sensitivity. Our highly-experienced team of industry professionals are the best in the business and will give you the tools you need to get ahead.

Upon successful completion you will qualified to become a receptionist in a travel agency, a museum attendant, or office assistant for a tour operator.

School Leaver Non-School Leaver AQF
OLNA or NAPLAN 9 Band 8 C Grades in Year 10 English and Maths or equivalent Certificate I or Certificate II

Please note: This qualification is in transition, and the course code is subject to change.

The course is delivered in two stages over 12 months.  Each stage comprises of a grouping of units which sequentially builds skills and knowledge for the qualification.

Stage 1 comprises of units relating to understanding the tourism and travel industry including the history of local, regional destination, heritage and cultural awareness. Then relating this within a customer service framework. A separate 2-day first aid course is scheduled for term 1.

Stage 2 comprises of researching customer destination and touring needs by brochure, pamphlets and online resources. Presenting information to a customer by way of case study and tour commentary. Health and safety requirements of self, customer taught in term one will be assessed in live situations in term 2.


Upon successful completion you will receive a Certificate II in Tourism.

Job opportunities include: 

  • Museum Attendant
  • Tour Operator Office Assistant
  • Retail Assistant (Tourist Attraction) or a Ride Attendant
  • Booking Assistant
  • Cellar Door Salesperson
  • Customer Service Agent
  • Visitor Information Officer
  • Travel Consultant
  • Operations Consultant or Reservation Sales Agent for a tour operator

For more information about job and career pathways, visit JobOutlook(opens in a new tab)  or Jobs and Skills WA

Please note: This list is a guide only as job titles and qualification requirements may vary between organisations.

We offer a range of further study opportunities, view our course list here. (opens in a new tab)

Study options and how to apply

Click on your preferred study option below to get started with your application or enrolment.

Available all year round, 2023

Exmouth - Self Paced Onsite


Many of our courses offer flexible learning options that provide you with the opportunity to study WHENEVER and WHEREVER suits you.  Typically, flexible, and self-paced options are part-time and open for enrolment all year round, allowing you to start, enrol and study continuously. 

Once you enrol into your chosen units, you will have six (6) months from the date of your enrolment to complete your study.

Duration 6 Months
When Available all year round, 2023
Where Exmouth
How Self Paced Onsite


Use the APPLY NOW box to register and apply for this course.  Our Lecturer will assess your application online. You can follow the Register & Apply guide here.


Calculate your estimated fees in the above UNITS AND FEES tab.

Course Enquiry

This form is for course enquiries only. If you would like to apply, please refer to the Apply Now box next to your preferred study location above. 

Please note that not all delivery modes may be suitable for the course you are enquiring about.

Enquire now. Complete the form below and our team will be in touch to progress your application for this course.

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To be completed if you are currently living overseas.

If you plan to study in Australia as an International student, please visit for more information.