fbpx Certificate II in Tourism | Central Regional Tafe

SIT20116 Certificate II in Tourism

National ID: SIT20116 State ID: AZV4
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Start your career in tourism here. 

This entry level course will qualify you to work across a number of strong-growth industries such as tourism, business and events.

You will gain the knowledge to undertake routine tasks in using business technology, providing advice on Australian tourism destinations, providing visitor information, and understanding cultural sensitivity. Our highly-experienced team of industry professionals are the best in the business and will give you the tools you need to get ahead.

Upon successful completion you will qualified to become a receptionist in a travel agency, a museum attendant, or office assistant for a tour operator.

School Leaver Non-School Leaver AQF
OLNA or NAPLAN 9 Band 8 C Grades in Year 10 English and Maths or equivalent Certificate I or Certificate II

The course is delivered in two stages over 12 months.  Each stage comprises of a grouping of units which sequentially builds skills and knowledge for the qualification.

Stage 1 comprises of units relating to understanding the tourism and travel industry including the history of local, regional destination, heritage and cultural awareness. Then relating this within a customer service framework. A separate 2-day first aid course is scheduled for term 1.

Stage 2 comprises of researching customer destination and touring needs by brochure, pamphlets and online resources. Presenting information to a customer by way of case study and tour commentary. Health and safety requirements of self, customer taught in term one will be assessed in live situations in term 2.

Job opportunities include: 

  • Museum Attendant
  • Tour Operator Office Assistant
  • Retail Assistant (Tourist Attraction) or a Ride Attendant
  • Booking Assistant
  • Cellar Door Salesperson
  • Customer Service Agent
  • Visitor Information Officer
  • Travel Consultant
  • Operations Consultant or Reservation Sales Agent for a tour operator

For more information about job and career pathways, visit JobOutlook(opens in a new tab)  or Jobs and Skills WA

Please note: This list is a guide only as job titles and qualification requirements may vary between organisations.

Further study opportunities

Central Regional TAFE has many further study opportunities available. Check out our Course Guide for all your future study options. 

Locations and study options

Click on your preferred location below to get started with your application or enrolment.

Available all year round, 2021

Details
Duration 6 Months
When Available all year round, 2021
Where Northam
How Self Paced External

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