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SIT20116 Certificate II in Tourism

National ID: SIT20116 State ID: AZV4
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Start your career in tourism here. 

This entry level course will qualify you to work across a number of strong-growth industries such as tourism, business and events.

You will gain the knowledge to undertake routine tasks in using business technology, providing advice on Australian tourism destinations, providing visitor information, and understanding cultural sensitivity. Our highly-experienced team of industry professionals are the best in the business and will give you the tools you need to get ahead.

Upon successful completion you will qualified to become a receptionist in a travel agency, a museum attendant, or office assistant for a tour operator.

School Leaver Non-School Leaver AQF
OLNA or NAPLAN 9 Band 8 C Grades in Year 10 English and Maths or equivalent Certificate I or Certificate II

Please note: This qualification is in transition, and the course code is subject to change.

The course is delivered in two stages over 12 months.  Each stage comprises of a grouping of units which sequentially builds skills and knowledge for the qualification.

Stage 1 comprises of units relating to understanding the tourism and travel industry including the history of local, regional destination, heritage and cultural awareness. Then relating this within a customer service framework. A separate 2-day first aid course is scheduled for term 1.

Stage 2 comprises of researching customer destination and touring needs by brochure, pamphlets and online resources. Presenting information to a customer by way of case study and tour commentary. Health and safety requirements of self, customer taught in term one will be assessed in live situations in term 2.


Upon successful completion you will receive a Certificate II in Tourism.

Job opportunities include: 

  • Museum Attendant
  • Tour Operator Office Assistant
  • Retail Assistant (Tourist Attraction) or a Ride Attendant
  • Booking Assistant
  • Cellar Door Salesperson
  • Customer Service Agent
  • Visitor Information Officer
  • Travel Consultant
  • Operations Consultant or Reservation Sales Agent for a tour operator

For more information about job and career pathways, visit JobOutlook(opens in a new tab)  or Jobs and Skills WA

Please note: This list is a guide only as job titles and qualification requirements may vary between organisations.

We offer a range of further study opportunities, view our course list here. (opens in a new tab)

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We are currently taking expressions of interest for this course. Contact our student services team on 1800 672 700 for more information or complete the course enquiry form below. 

Course Enquiry

This form is for course enquiries only. If you would like to apply, please refer to the How to apply box next to your preferred study location above.

Enquire now. Complete the form below and our team will be in touch to progress your application for this course.

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To be completed if you are currently living overseas.

If you plan to study in Australia as an International student, please visit for more information.