Customer Service Skill Set

Retail, finance, pharmacy, hospitality, business, tourism... what industry doesn't have customers! 

Good customer service and communication skills are highly valued by employers in many different industries and areas of work, and this skill set will get you job ready with exactly the skills you need.

The Customer Service skill set includes following infection prevention and control policies and procedures, implementing standard and transmission-based precautions and responding to infection risks in the workplace within a customer service context to ensure you're working safely.

You'll also learn to communicate effectively and provide quality service to both internal and external customers, and how to deal effectively with people from a range of social and cultural groups with respect and sensitivity. You'll also gain negotiation, conflict management and problem solving skills.

Further study pathways

This skill set provides a pathway to further study in the following Lower fees, local skills half-price course fees qualifications.

• Certificate IV in Dental Assisting
• Certificate III in Hospitality
• Certificate III in Tourism
• Certificate III in Events
• Certificate III in Guiding

Other qualifications for further study include the following.

• Certificate III in Business
• Certificate III in Retail Services
• Certificate IV in Hospitality
• Certificate IV in Customer Engagement

Certification

Upon successful completion you will receive a Statement of Attainment

Fees

This course is available for free for eligible students. If this applies to you visit the fee free course page to enrol.