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Customer Service Skill Set

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Retail, finance, pharmacy, hospitality, business, tourism - same skills, any industry. 

In this skill set you'll learn to communicate effectively and provide quality service to both internal and external customers, and how to deal effectively with people from a range of social and cultural groups with respect and sensitivity. You'll also gain negotiation, conflict management and problem solving skills.

This skill set also includes following infection prevention and control policies and procedures, implementing standard and transmission-based precautions and responding to infection risks in the workplace within a customer service context to ensure you're working safely.

Free

If you're aged 15—24 years (not at school), receiving the JobSeeker or JobKeeper payment, receiving Youth Allowance, AUSTUDY or ABSTUDY or holding a pensioner concession card, Health Care Card or a Repatriation Health Benefits Card issued by the Department of Veterans' Affairs, or a dependent of persons who are inmates of a custodial institution, you are eligible to enrol for free!

^ Please note: Eligibility requirements apply to some of the free training.

Skill-sets

This skill set is part of the Skills Ready program. Other skill sets can be found on our Course List (opens in a new tab) page.

Certification

Upon successful completion you will receive a Statement of Attainment.

For more information about job and career pathways, visit JobOutlook(opens in a new tab)  or Jobs and Skills WA

No availability found

We are currently taking expressions of interest for this course. Contact our student services team on 1800 672 700 for more information or complete the course enquiry form below. 

Course Enquiry

This form is for course enquiries only. If you would like to apply, please refer to the How to apply box next to your preferred study location above.

Enquire now. Complete the form below and our team will be in touch to progress your application for this course.

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