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Home | Courses | Customer Service Skill Set

Customer Service Skill Set

State ID: AE134

Retail, finance, pharmacy, hospitality, business, tourism... what industry doesn't have customers! 

Good customer service and communication skills are highly valued by employers in many different industries and areas of work, and this skill set will get you job ready with exactly the skills you need.

The Customer Service skill set includes following infection prevention and control policies and procedures, implementing standard and transmission-based precautions and responding to infection risks in the workplace within a customer service context to ensure you're working safely.

You'll also learn to communicate effectively and provide quality service to both internal and external customers, and how to deal effectively with people from a range of social and cultural groups with respect and sensitivity. You'll also gain negotiation, conflict management and problem solving skills.

Further study pathways

This skill set provides a pathway to further study in the following Lower fees, local skills half-price course fees qualifications.

  • Certificate IV in Dental Assisting
  • Certificate III in Hospitality
  • Certificate III in Tourism
  • Certificate III in Events
  • Certificate III in Guiding

Other qualifications for further study include the following.

  • Certificate III in Business
  • Certificate III in Retail Services
  • Certificate IV in Hospitality
  • Certificate IV in Customer Engagement

Certification

Upon successful completion you will receive a Statement of Attainment

Fees

This course is available for free for eligible students. If this applies to you visit the fee free course page to enrol.

Job opportunities

Study pathway

How to apply

How to apply
On Campus (Full-Time or Part-Time)
 Visit our Apply and Enrol page to find out how to apply for full-time, part-time or online courses.  
Flexible and Other Study Types 
We take applications for many of our flexible courses all year round.  Visit the Apply and Enrol page and use our Applicant Portal to lodge your application anytime. 
Apprenticeships and Traineeships 
For apprenticeships and traineeships, you must be employed in a training contract by an appropriate organisation to study. Find out more here.
International Students 
International students please visit www.tafeinternational.wa.edu.au Opens in a new window 
Short Courses and Skill Sets

Enrol in a short course or skill set by completing the form below, calling our student services team on 1800 672 700 or visiting your local campus.

 

Delivery location, important dates and study options

Training at CRTAFE will be offered with a blended, flexible delivery model to enable social distancing measures during the COVID-19 pandemic. This approach may include a combination of online and classroom based delivery, as well as practical and work experience placements. While the mode of delivery may vary, the content and key learning outcomes of the course will remain the same. Lecturers will provide specific instructions to their student groups on how training will be undertaken and the support available to them.

Semester 2, 2020

Carnarvon Campus - Customer Service Skill Set - 31 August to 21 November

Overview

Units

Overview
Duration 2 week/s
When Semester 2, 2020
Where Carnarvon Campus
How Face to face (class room)
Get started
Complete an application form here and our student services team will contact you to finalise your enrolment.
Exmouth Campus - Customer Service Skill Set - 31 August to 21 November

Overview

Units

Overview
Duration 2 week/s
When Semester 2, 2020
Where Exmouth Campus
How Face to face (class room)
Get started
Complete an application form here and our student services team will contact you to finalise your enrolment.
Geraldton Campus - Customer Service Skill Set - 3 November - 3 December | 5 Weeks | Mon-Thurs | 9am-3pm

Overview

Units

Overview
Duration 2 week/s
When Semester 2, 2020
Where Geraldton Campus
How Face to face (class room)
Get started
Complete an application form here and our student services team will contact you to finalise your enrolment.
Kalgoorlie Campus - Customer Service Skill Set

Overview

Units

Overview
Duration 2 week/s
When Semester 2, 2020
Where Kalgoorlie Campus
How Face to face (class room)
Get started
Complete an application form here and our student services team will contact you to finalise your enrolment.

Course enquiry

Please note: This form is only for course enquiries. If you would like to apply or require further application information, please visit our Apply and Enrol page.

Page last updated October 22, 2020