Printing the course overview will compile the details for all availabilities into a single PDF file without the units attached. If you want to print the units out for one or multiple availabilities then select the checkboxes below.
Retail, finance, pharmacy, hospitality, business, tourism - same skills, any industry.
In this skill set you'll learn to communicate effectively and provide quality service to both internal and external customers, and how to deal effectively with people from a range of social and cultural groups with respect and sensitivity. You'll also gain negotiation, conflict management and problem solving skills.
This skill set also includes following infection prevention and control policies and procedures, implementing standard and transmission-based precautions and responding to infection risks in the workplace within a customer service context to ensure you're working safely.
If you're aged 15—24 years (not at school), receiving the JobSeeker or JobKeeper payment, receiving Youth Allowance, AUSTUDY or ABSTUDY or holding a pensioner concession card, Health Care Card or a Repatriation Health Benefits Card issued by the Department of Veterans' Affairs, or a dependent of persons who are inmates of a custodial institution, you are eligible to enrol for free!
^ Please note: Eligibility requirements apply to some of the free training.
This skill set is part of the Skills Ready program. Other skill sets can be found on our Course List (opens in a new tab) page.
For more information about job and career pathways, visit JobOutlook(opens in a new tab) or Jobs and Skills WA
Study options and how to apply
Click on your preferred study option below to get started with your application or enrolment.