Before you choose this course, it’s a good idea to think about the skills and knowledge you might need. The information below will help you decide if the course is a good fit for you, or if there are areas where you might need some extra support. You need to consider the following skills:

Information you need to know about the course

You must have completed a Certificate III in Commercial Cookery, Patisserie or Hospitality to complete this course in 12 months.

Students will only be enrolled into the 11 core units for SIT50422 Diploma of Hospitality as a default action. Students coming from a cookery or patisserie Cert III Pathway will receive credit transfers for previously completed unit that will make up the 17/17 electives required for the packaging rules and will only need to complete the core units.

Students coming from a Hospitality Cert III Pathway will receive credit transfers for previously completed unit that will make up 13/17 electives required for the packaging rules and will need to complete the core units as well as 4 more electives from Group C. These electives will have to be selected in discussion with the course lecturer.

The 4 additional elective units will need to be completed outside of the core scheduled training hours for SIT50422 Diploma Of hospitality management and will add to the total hours necessary to complete the SIT50422 Diploma of Hospitality Management.

This course contains several project assessments that will require a strong ability to manage your own time and priorities to complete assessments within timeframes and accept personal responsibilities for accurate and timely completion of work.

There is a requirement for self-paced study and work outside of the timetabled TAFE hours. You will have to expect to spend a minimum of 6 hours per week outside of regular scheduled hours to complete assessments and study.

You need to consider the following skills:

Communication skills and abilities

• Speaking clearly and directly (e.g. perform duties such as passing enquiries to others)
• Listen actively (e.g. to be able to understand instructions)
• Written communication (e.g. able to record basic information)
• Responding to feedback and questions from the customer and staff
• Using appropriate language and respect when working with customers and staff. (e.g. understand and respond to verbal communication accurately and appropriately)
• Using appropriate language and respect when working with staff and customers from other cultures
• Be able to carry out verbal instructions in a timely and accurate manner
• The ability to always communicate with customers in a professional manner

Technical and/or motor skills and abilities

• Physically fit (e.g. hospitality industry work long hours and require stamina to be able to stand on their feet for long periods of time).
• Good mobility (e.g. ability to bend, stretch, twist and reach)
• Work effectively in various environments (e.g. the ability to work in changing conditions, including indoor/ outdoor, different temperatures etc.)
• Use basic mathematics effectively (e.g. to be able to add and subtract effectively)
• Good level of digital literacy, including basic skills in Microsoft Excel or similar spreadsheet software.
• Good working memory (e.g. able to recall procedures and information)

Cognitive skills and abilities

• Reading and understanding written materials (e.g. brochures, price lists and promotional materials)
• Be able and willing to follow instructions • Carry out work in a certain order or sequence
• Time management (e.g. able to work accurately within time constraints)
• Accept personal responsibility for accurate completion of work and seek help when required
• Able to prioritise tasks (e.g. self-motivated to get things done and works to agreed outcomes)
• Able to work under direct supervision
• Engages in continuous learning opportunities learning (e.g. willing to learn new products or services)
• Understand and follow policies and procedures (e.g. for legal compliance)
• Able to be responsible for self and others’ health and safety

Behavioural and social skills and abilities

• Genuine interest in working with people
• Flexible (e.g. people in the hospitality industry often have unusual hours or longer hours and may be required to take on a different or multiple roles at any given time.)
• Tolerance of working long hours, including weekends and shift work
• Maintain a neat personal appearance, including a high level of personal hygiene
• Works as part of a team
• Interpersonal skills (e.g. customer service skills/ability to contribute and work as a member of a team)
• Ability to work under pressure
• Punctuality

You will also need to consider:

• Workplace requirements: WWCC, First Aid, vaccinations, immunisation etc.
• Willing and available to complete written assessments and project assessments outside of scheduled TAFE hours