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Home | Courses | Hospitality Service Skill Set

Hospitality Service Skill Set

State ID: AE141

Gain the skills to prepare for an exciting, varied career in hospitality.

If you're keen to work in a restaurant, hotel, resort, club, bar or cafe environment, the Hospitality Service skill set is for you. You will gain an introduction to serving customers in the hospitality industry.

You'll also learn about responsible service of alcohol (RSA), get some barista skills to use commercial machines and make a perfect espresso, communicating effectively and providing quality service to customers including the how to establish rapport with customers and determine and address customer needs, and responding and managing complaints. You'll also learn how to process cash and other payments using business technology, and reconcile takings at the end of the service period or day. The skill set also includes infection control and prevention procedures and food safety to ensure you're working safely.

Further study pathways

This skill set provides a pathway to further study in the following Lower fees, local skills half-price course fees qualifications.

  • Certificate III in Hospitality
  • Certificate II in Kitchen Operations

Other qualifications for further study include the following.

  • Certificate II in Hospitality
  • Certificate III in Hospitality (General Front of House)
  • Certificate III in Hospitality Operations
  • Certificate III in Hospitality (Food and Beverage)

Certification

Upon successful completion you will receive a Statement of Attainment

Fees

This course is available for free for eligible students. If this applies to you visit the fee free course page to enrol.

Job opportunities

Study pathway

How to apply

How to apply
On Campus (Full-Time or Part-Time)
 Visit our Apply and Enrol page to find out how to apply for full-time, part-time or online courses.  
Flexible and Other Study Types 
We take applications for many of our flexible courses all year round.  Visit the Apply and Enrol page and use our Applicant Portal to lodge your application anytime. 
Apprenticeships and Traineeships 
For apprenticeships and traineeships, you must be employed in a training contract by an appropriate organisation to study. Find out more here.
International Students 
International students please visit www.tafeinternational.wa.edu.au Opens in a new window 
Short Courses and Skill Sets

Enrol in a short course or skill set by completing the form below, calling our student services team on 1800 672 700 or visiting your local campus.

 

Delivery location, important dates and study options

Training at CRTAFE will be offered with a blended, flexible delivery model to enable social distancing measures during the COVID-19 pandemic. This approach may include a combination of online and classroom based delivery, as well as practical and work experience placements. While the mode of delivery may vary, the content and key learning outcomes of the course will remain the same. Lecturers will provide specific instructions to their student groups on how training will be undertaken and the support available to them.

Semester 2, 2020

Geraldton campus - Hospitality Service Skill Set - 26 October to 10 December | 7 weeks | 9am-12pm Mon & 9am-3pm Tues, Wed & Thurs

Overview

Units

Overview
Duration 1 semester/s
When Semester 2, 2020
Where Geraldton Campus
How Face to face (class room)
Get started
Complete an application form here and our student services team will contact you to finalise your enrolment.
Kalgoorlie Campus - Hospitatlity Service Skill Set

Overview

Units

Overview
Duration 1 semester/s
When Semester 2, 2020
Where Kalgoorlie Campus
How Face to face (class room)
Get started
Complete an application form here and our student services team will contact you to finalise your enrolment.

Course enquiry

Please note: This form is only for course enquiries. If you would like to apply or require further application information, please visit our Apply and Enrol page.

Page last updated October 22, 2020