COVID-19 updates

Community Services

Community services workers work with individuals, groups and communities to identify what social, emotional, psychological, practical and other supports people need to deal with life’s difficulties and challenges. They encourage and assist people to access those services and advocate social justice. Community Service workers have a powerful effect on the lives of individuals and on the way our society deals with social changes, challenges and issues.

What type of course are you looking for?
National ID State ID Title Qualification level Study mode Campus
AE149 Business Ready Skill Set (Fee Free)
Skill sets
Free
Skill set Face to face (class room)
Skill set
Geraldton Campus
Kalgoorlie Campus
Northam Campus

Almost every business has an office — and there's no shortage of job opportunities here!

From administration work through to customer service, using business technology, dealing with accounts and finances through to digital marketing — you just need to be skills ready!

The Business Ready skill set will give you the skills and knowledge required to deliver all aspects of customer service including how to create a relationship with customers, identify their needs, deliver services or products and process customer feedback. You'll also learn how to use business technology and produce business documents, follow work health and safety (WHS) and emergency procedures and instructions, and use computer software and organise electronic information and data.

Further study pathways

This skill set provides a pathway to further study in the following Lower fees, local skills half-price course fees qualifications.

  • Certificate IV in Business
  • Certificate IV in Project Management Practice

Other qualifications for further study include the following.

  • Certificate II in Business
  • Certificate II in Community Services
  • Certificate II in Financial Services
  • Certificate II in Customer Engagement
  • Certificate II in Business

Certification

Upon successful completion you will receive a Statement of Attainment

DCSS_001 COVID-19 Direct Care Skill Set
Infection control
Online
Free
Skill set Blended flexible delivery (online component)
Face to face (class room)
Online delivery
Geraldton Campus
Kalgoorlie Campus
Northam Campus
covid-19, covid, aged care, disability, disability services, infection control, infection prevention, direct care skill set, coronavirus course, corona virus, coronavirus skills

Ensure you can provide the best care for your clients. Up-skill in infection prevention and control. 

 

The COVID-19 pandemic is an evolving situation which has highlighted the importance of preventing infection through strict hygiene practices and by following other health guidelines. In Western Australia, trained and skilled aged care and disability workers are in high demand now and will continue to be as we move into the recovery phase of the pandemic. There has never been a better time to ensure you have the skills needed to both protect yourself and your clients whilst providing the best care and support possible.

Course Content

You will learn about the basis of infection from viruses to bacteria as well as modes of transmission, infection prevention and control — including the correct use of personal protective equipment (PPE) — and handling contaminated waste. You will gain the skills you need to deliver care and support, utilise infection control measures and safe manual handling techniques.

You will complete the below nationally accredited units:

HLTINF001           Comply with infection prevention and control policies and procedures;
HLTWHS005       Conduct manual tasks safely; and
CHCCCS011           Meet personal support needs

Certification

Upon successful completion you will receive a Statement of Attainment

Enrolment and enquiries

For more information about this course and to enrol contact: 1800 672 700 or complete the course enquiry form below.

To find out more about studying with us please also refer to our Course Guide and Student Information Pack.

CHC22015 AWJ7 Community Services
Half price
Certificate II Flexible delivery
Online delivery
Kalgoorlie Campus
Northam Campus
, TAFE18, Education and Community Services, S000000, Community Services, S000002, Aged Care, Disability, Home and Community Care, Carer, Youth, Community, Support

Do you want to make a difference to the lives of others?

A career in community services is exceptionally rewarding, the Certificate II in Community Services provides an introduction to the general field of community services.

This course will introduce you to the community services industry. You'll gain the essential theoretical knowledge and practical skills by completing this qualification.

You'll cover language, literacy and numeracy; further study and job options; study skills as well as communication and computing.

You will gains skills in:

  • Communication
  • Information provision and processing
  • Administration support
  • Networking
  • Group support.

Start on your path to a career in Community Services, Aged Care, Children's Services or Disability Services.

Half price fees apply!

lower fees local skills logo.png This qualification is directly aligned with priority industry areas where the jobs are today, and into the future. As part of the state government Lower fees, local skills initiative, from 1 January 2020 through to 31 December 2021 you'll only pay half the course fees, capped at $1,200; or $400 if you're aged 15—24 or eligible for a concession. Find out more Opens in a new window.

 

Our Focus on Flexible Options

Many of our courses offer flexible learning options that provide you with the opportunity to study whenever and wherever suits you.  Flexible options can include online learning, workplace assessment, recognition of prior learning and correspondence type programs that can sometimes be supplemented by block or focussed delivery.

We strive to offer a mix of flexible options that suit your needs.  Typically flexible learning options are open for enrolment all year round, allowing you to start any time and completed within 6 months of your start date.  Choose the right amount of units for you to study at any given time. 

Our Self Paced External courses can be accessed anywhere and anytime, regardless of your geographical location!  

CHC32015 AWJ2 Community Services
Half price
Certificate III External mode
Flexible delivery
Online delivery
Geraldton Campus
Kalgoorlie Campus
Northam Campus
TAFE18, Education and Community Services, S000000, Community Services, S000002, Aged Care, Disability, Home and Community Care, Carer, Youth, Community, Support, TRAINING FEE RELIEF, FEE REDUCTION, FEE RELIEF

Do you want to make a difference for communities?

When you complete the Certificate III in Community Services Work you'll be on your way to a career as a youth worker, support worker, or family carer.

You will gain the knowledge and skills to communicate and work effectively and appropriately with individuals and groups in a variety of settings, gathering and providing information, advocacy and community development, ethical behaviour and legal responsibilities.

You will also gain an understanding of mental health, alcohol, drug, and domestic violence services.

You will learn skills in:

  • Effective communication
  • Gathering, maintaining and providing information
  • Advocacy and community development processes
  • Ethical behaviour, and
  • Legal responsibilities of community workers.

This qualification applies to community work delivered through a broad range of services which provide support to individuals and groups. This level of training is appropriate for support workers, caseworkers and client contact officers.

You will also gains skills in:

  • Participating in local government and community organisations
  • Assisting in planning and developing programs to meet needs
  • Communicating effectively
  • Networking
  • Assisting in developing and facilitating community education and development and
  • Gathering, maintaining and providing information and understanding legal and ethical requirements.

Half price fees apply!

lower fees local skills logo.png This qualification is directly aligned with priority industry areas where the jobs are today, and into the future. As part of the state government Lower fees, local skills initiative, from 1 January 2020 through to 31 December 2021 you'll only pay half the course fees, capped at $1,200; or $400 if you're aged 15—24 or eligible for a concession. Find out more Opens in a new window.
Our Focus on Flexible Options

Many of our courses offer flexible learning options that provide you with the opportunity to study whenever and wherever suits you.  Flexible options can include online learning, workplace assessment, recognition of prior learning and correspondence type programs that can sometimes be supplemented by block or focussed delivery.

We strive to offer a mix of flexible options that suit your needs.  Typically flexible learning options are open for enrolment all year round, allowing you to start any time and completed within 6 months of your start date.  Choose the right amount of units for you to study at any given time. 

Our Self Paced External courses can be accessed anywhere and anytime, regardless of your geographical location!  

CHC42015 AWL8 Community Services
Half price
Certificate IV External mode
Flexible delivery
Online delivery
Geraldton Campus
Northam Campus
, TAFE18, Education and Community Services, S000000, Community Services, S000002, Aged Care, Disability, Home and Community Care, Carer, Youth, Community, Support, Outreach, Domestic violence, Welfare

Do you want to make a difference?

When you complete the Certificate IV in Community Services Work you'll be on your way to a career as an outreach officer, welfare support worker, or case worker.

You will gain the knowledge and skills to communicate and work effectively in the community services sector, promoting social, emotional and physical wellbeing, responding to critical situations, responding to children at risk, assisting collective action, working with cultural diversity, ethical behaviour and legal responsibilities.

This course develops skills such as:

  • Developing programs
  • Communication
  • Group work
  • Program delivery, and
  • Community development.

The Certificate IV in Community Services will provide you with a range of practical skills and knowledge that will assist you in interventions with clients and the implementation of health promotion. You will gain skills in:

  • Communicating at an advanced level
  • Understanding behaviour of clients
  • Training and group work
  • Designing programs for accessibility
  • Enhancing community participation
  • Gathering, maintaining and providing information
  • Understanding legal and ethical requirements, and
  • Advocating effectively.

Students may choose to enrol in extra units and gain Dual Qualifications – CHC42015 Certificate IV in Community Services and CHC40413 Certificate IV in Youth Work at Certificate IV level.

CHC42015 Certificate IV in Community Services

This qualification reflects the role of community service workers who design and deliver person-centred services to individuals and/or groups. Workers may provide support, advocacy or interventions to individual clients, groups or communities across a range of services.

At this level, workers may be autonomous with limited responsibility within established parameters and may be required to supervise and lead other workers in projects or teams. Work may take place in a range of community service, case work or case management contexts.

CHC40413 Certificate IV in Youth Work

This qualification reflects the role of workers who develop and facilitate programs for young people through a range of community-based programs designed to address the social, behavioural, health, welfare, developmental and protection needs of young people.

This work may be undertaken through employment in community, government and youth sector agencies and workers will be:

  • responsible for implementing policies and guidelines of the employing organisation
  • largely self-directed with fairly autonomous decision-making capacity under the indirect supervision of a manager.

 

Our Focus on Flexible Options

Many of our courses offer flexible learning options that provide you with the opportunity to study whenever and wherever suits you.  Flexible options can include online learning, workplace assessment, recognition of prior learning and correspondence type programs that can sometimes be supplemented by block or focussed delivery.

We strive to offer a mix of flexible options that suit your needs.  Typically flexible learning options are open for enrolment all year round, allowing you to start any time and completed within 6 months of your start date.  Choose the right amount of units for you to study at any given time. 

Our Self Paced External courses can be accessed anywhere and anytime, regardless of your geographical location!  

CHC52015 AWM0 Community Services
Diploma Face to face (class room)
Geraldton Campus
S000000, S000002

Are you committed to social justice and building stronger communities?

This course enables you to assist individuals and groups to achieve social justice through empowerment, advocacy, communication, community programs and team work. The Diploma of Community Services will provide you with the practical skills and knowledge to manage the service delivery of community service organisations.

You will learn skills in consultation, community program development, group work, advocacy, case management, policy and research. You will also learn skills in the management of finances, work safety and the work environment. You will undertake projects that involve working as part of a team and with the community. As part of this qualification you will undertake a supervised work placement where you will be able to apply the skills and knowledge you have learned.

The course is delivered over 12 months and is grouped into 3 stages (approx. 40 weeks) Each stage comprises of a grouping of units which sequentially builds skills and knowledge for the qualification. Stage 1 comprises of units relating to workplace safety, compliance, diversity and communication which provide the knowledge and foundation for the remaining units Stage 2 comprises of units which relate specifically to the specialist areas of these qualifications in the areas of Counselling, Community Development and Youth Work. Stage 3 comprises of units that relate to working with complex individuals and managing services for clients in crisis.

Learners may choose to complete one or two of the Diploma qualifications rather than all three. The options are discussed with students prior to enrolling.

CHC52015 Diploma of Community Services

This qualification reflects the roles of community services and case management workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities. At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.

CHC50413 Diploma of Youth Work

This qualification reflects the role of people with responsibility for the development and the outcomes of programs and services for young people managed through a range of agencies and designed to meet the social, behavioural, health, welfare, developmental and protection needs of young people. This work may be undertaken through employment in community, government and welfare agencies.

CHC51015 Diploma of Counselling

This qualification reflects the role of counsellors, who work with clients on personal and psychological issues using established counselling modalities. They use communication, micro-counselling and interviewing skills and draw on varied counselling therapies to assist clients. At this level, the counsellor will be working in defined and supported counselling roles in established agencies rather than in independent practice. 

If learners complete all the units on the timetable, plus have completed CHC40413 Certificate IV in Youth Work and CHC42015 Certificate IV in Community Services, they will gain certification in CHC52015 Diploma of Community Services, CHC51015 Diploma of Counselling and CHC51413 Diploma of Youth Work.

AE116 Entry into Care Roles Skill Set
Infection control
Online
Skill sets
Free
Skill set Blended flexible delivery (online component)
Online delivery
Skill set
Geraldton Campus
Kalgoorlie Campus
Northam Campus

Start your career in the community care industry.

Learn to care for others in an era of COVID-19 infection control. Gain the skills and knowledge required to provide entry level support and basic client care for a range of roles and purposes within the aged care and disability support sectors. 

Course content

The below nationally recognised units of compentency are included in this course:

  • HLTINF001 Comply with infection prevention and control policies and procedures
  • CHCCCS015 Provide individualised support
  • HLTWHS002 Follow safe work practices for direct client care

Certification

Upon successful completion you will receive a Statement of Attainment

Enrolment

You can directly enrol in this course via the Enrol Now link below.

CHC33015 AWK6 Individual Support
Half price
Certificate III Blended flexible delivery (online component)
External mode
Face to face (class room)
Flexible
Online delivery
Carnarvon Campus
Geraldton Campus
Kalgoorlie Campus
Northam Campus
TAFE18, S000000, Education and Community Services, S000007, Aged Care, Individual Support, Ageing, Aging, Disability, Aged Care Work, Support, Respite

Are you ready for a lifelong career helping others?

When you complete the Certificate III in Individual Support you'll be on your way to a career helping those that need support due to ageing, disability or some other reason.

You will gain the knowledge and skills to work effectively in the aged care industry or disability sector, caring, enabling people to maintain independence. You will gain an understanding about supporting people with dementia, safety procedures, ethical behaviour, infection control, working with cultural diversity, and workplace health and safety.

You will develop the skills and knowledge required to provide personal, physical and emotional support to people who require assistance with daily living, including the elderly and people with disabilities.

Half price fees apply!

lower fees local skills logo.png This qualification is directly aligned with priority industry areas where the jobs are today, and into the future. As part of the state government Lower fees, local skills initiative, from 1 January 2020 through to 31 December 2021 you'll only pay half the course fees, capped at $1,200; or $400 if you're aged 15—24 or eligible for a concession. Find out more Opens in a new window.
Our Focus on Flexible Options

Many of our courses offer flexible learning options that provide you with the opportunity to study whenever and wherever suits you.  Flexible options can include online learning, workplace assessment, recognition of prior learning and correspondence type programs that can sometimes be supplemented by block or focussed delivery.

We strive to offer a mix of flexible options that suit your needs.  Typically flexible learning options are open for enrolment all year round, allowing you to start any time and completed within 6 months of your start date.  Choose the right amount of units for you to study at any given time. 

Our Self Paced External courses can be accessed anywhere and anytime, regardless of your geographical location! 

CHC33015-AA66 AA66 Individual Support (Ageing)
Half price
Certificate III Continuous Enrolment
Flexible delivery
Kalgoorlie Campus
low fees, half price, aged care

This qualification reflects the role of workers in the community and/or residential setting who follow an individualised plan to provide person-centred support to people who may require support due to ageing, disability or some other reason. Work involves using discretion and judgement in relation to individual support as well as taking responsibility for own outputs. Workers have a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centred support.

 

Half price fees apply!

lower fees local skills logo.png This qualification is directly aligned with priority industry areas where the jobs are today, and into the future. As part of the state government Lower fees, local skills initiative, from 1 January 2020 through to 31 December 2021 you'll only pay half the course fees, capped at $1,200; or $400 if you're aged 15—24 or eligible for a concession. Find out more Opens in a new window.
Our Focus on Flexible Options

Many of our courses offer flexible learning options that provide you with the opportunity to study whenever and wherever suits you.  Flexible options can include online learning, workplace assessment, recognition of prior learning and correspondence type programs that can sometimes be supplemented by block or focussed delivery.

We strive to offer a mix of flexible options that suit your needs.  Typically flexible learning options are open for enrolment all year round, allowing you to start any time and completed within 6 months of your start date.  Choose the right amount of units for you to study at any given time. 

Our Self Paced External courses can be accessed anywhere and anytime, regardless of your geographical location! 

AE112 Infection control Skill Set
Infection control
Online
Free
Skill set Blended flexible delivery (online component)
Online delivery
Geraldton Campus
Kalgoorlie Campus
Northam Campus

Keep yourself and clients safe.

This skill set has been designed with for the healthcare sector; specifically for those working in aged care or disability support. Health and community care workers have gone above and beyond to support and care for those that are most vulnerable in our community, and with this skill set they can continue to confidently provide the best care for clients and keep both them and themselves safe from the risks of infections.

You will learn about following organisational infection prevention and control procedures including implementing standard and transmission-based precautions and responding to infection risks.

Certification

Upon successful completion you will receive a Statement of Attainment

Enrolment

You can directly enrol in this course via the Enrol Now link below.

 

 

Please note: 

Some users may experience some minor technical issues with the online enrolment processs. If the Enrol now link does not work for you the first time you click it, please try the link again.  

 

 

AE148 Job Ready Basics Skill Set (Fee Free)
Skill sets
Free
Skill set Face to face (class room)
Skill set
Geraldton Campus
Kalgoorlie Campus

Getting a job can be daunting. Let's take it one step at a time.

The Job Ready Basics skill set is perfect if you feel that you need a little extra support and a confidence boost to get into a job. It focuses on health, wellbeing and personal development.

Follow this up with a visit to your local Jobs and Skills Centre, where you can get free advice and support to with your resume and writing job applications, and you'll be job ready!

Further study pathways

This skill set provides a pathway to further study in the following Lower fees, local skills half-price course fees qualifications.

  • Certificate III in Hospitality
  • Certificate II in Introduction to Disability Care
  • Certificate II in Introduction to Aged Care

Other qualifications for further study include the following.

  • Certificate II in Business
  • Certificate II in Financial Services
  • Certificate II in Customer Engagement
  • Certificate II in Community Service
  • Certificate II in Retail Services
  • Certificate II in Sport and Recreation

Certification

Upon successful completion you will receive a Statement of Attainment

CHC43315 AWK8 Mental Health
Half price
Certificate IV Continuous Enrolment
Recognition of Prior Learning
Kalgoorlie Campus
Northam Campus
mental health,

This qualification reflects the role of workers who provide self-directed recovery-oriented support for people affected by mental illness and psychiatric disability. Work involves implementing community-based programs and activities focusing on mental health, mental illness and psychiatric disability. Work is undertaken in a range of community contexts such as community based non-government organisations; home based outreach; centre-based programs; respite care; residential services, rehabilitation programs; clinical settings; or supporting people in employment. Work is carried out autonomously under the broad guidance of other practitioners and professionals.

 

Half price fees apply!

lower fees local skills logo.png This qualification is directly aligned with priority industry areas where the jobs are today, and into the future. As part of the state government Lower fees, local skills initiative, from 1 January 2020 through to 31 December 2021 you'll only pay half the course fees, capped at $1,200; or $400 if you're aged 15—24 or eligible for a concession. Find out more Opens in a new window.
AE156 Provide Individual Support Skill Set (Fee Free)
Skill sets
Free
Skill set Face to face (class room)
Skill set
Geraldton Campus
Kalgoorlie Campus
Northam Campus

Your first step to a caring career.

Many individuals require support services to help them live an independent and fulfilling life — including people with physical or intellectual disability, older people, and vulnerable members of the community.

This is highly rewarding work, but employers look for people who are job ready with basic skills and knowledge for entry level roles in one-on-one or group support settings, or for administrative role in a care facility. With the Provide Individual Support skill set, that will be you! 

You'll learn about following a client's individual care or support plan to meet their personal support needs, how to comply with personal hygiene standards, maintain food safety, contribute to the cleanliness of food handling areas and dispose of food appropriately, prepare for and provide medication assistance and complete medication documentation, supporting a client to self-administer medication, safe work practices for the health and safety of yourself and your clients, and how to recognise potentially hazardous manual tasks and complete those tasks in a safe manner. 

Further study pathways

This skill set provides a pathway to further study in the following Lower fees, local skills half-price course fees qualifications.

  • Certificate III in Individual Support
  • Certificate II in Introduction to Disability Care (Disability pre-traineeship)
  • Certificate II in introduction to Aged Care (Aged care pre-traineeship)
  • Certificate IV in Mental Health
  • Certificate II in Health Support Services
  • Certificate IV in Youth Work
  • Certificate IV in Disability

Other qualifications for further study include the following.

  • Certificate IV in Ageing Support
  • Certificate III in Individual Support (Community care)
  • Certificate III in Individual Support (Disability work)

Certification

Upon successful completion you will receive a Statement of Attainment

AE155 Work in Community Care Skill Set (Fee Free)
Skill sets
Free
Skill set Face to face (class room)
Skill set
Geraldton Campus
Kalgoorlie Campus
Northam Campus

There's many job opportunities in the field of community care, which includes health care support and specialist areas such as social support. 

The Work in Community Care skill set will give you a great starting point to get into the industry, as it covers important areas such as first aid, communicating with diverse people, and customer service in a community care setting.

You'll also learn to follow organisational infection prevention and control policies and procedures, including implementing standard and transmission-based precautions and responding to infection risks to ensure you're working COVID-safe.

You'll be job ready, knowing how to provide a first aid response to a casualty in a range of situations,· greet clients and exchange routine information to provide a triage service, work respectfully with people from diverse social backgrounds and demonstrate cultural sensitivity, communicate effectively with clients, colleagues and management, and use workplace technology. 

Further study pathways

This skill set provides a pathway to further study in the following Lower fees, local skills half-price course fees qualifications.

  • Certificate II in Community Services
  • Certificate III in Community Services
  • Certificate III in Allied Health Assistance
  • Certificate IV in Ageing Support
  • Certificate IV in Community Services
  • Certificate IV in Youth Work
  • Diploma of Nursing

Certification

Upon successful completion you will receive a Statement of Attainment

CHC40413 J592 Youth Work
Half price
Certificate IV External mode
Flexible delivery
Online delivery
Geraldton Campus
, TAFE18, Education and Community Services, S000000, Community Services, S000002, Youth Work

Do you enjoy working with and assisting young people?

Working with youth is a rewarding and challenging career, where you can make a big difference to the lives of children and young people. Learn how to create programs designed to address the social, behavioural, health, welfare, developmental and protection needs of young people while working to legal and ethical requirements. You will undertake a supervised or simulated work placement where you will be able to apply the skills and knowledge you have learned.

You will develop skills in:

  • developing and facilitating community education and development
  • communication and networking
  • advocating effectively
  • case work and report writing
  • understanding legal and ethical requirements
  • planning, developing and implementing youth programs and
  • implementing policies and guidelines.

Students may choose to enrol in extra units and gain Dual Qualifications – CHC42015 Certificate IV in Community Services and CHC40413 Certificate IV in Youth Work at Certificate IV level.

CHC42015 Certificate IV in Community Services

This qualification reflects the role of community service workers who design and deliver person-centred services to individuals and/or groups. Workers may provide support, advocacy or interventions to individual clients, groups or communities across a range of services.

At this level, workers may be autonomous with limited responsibility within established parameters and may be required to supervise and lead other workers in projects or teams. Work may take place in a range of community service, case work or case management contexts.

CHC40413 Certificate IV in Youth Work

This qualification reflects the role of workers who develop and facilitate programs for young people through a range of community-based programs designed to address the social, behavioural, health, welfare, developmental and protection needs of young people.

This work may be undertaken through employment in community, government and youth sector agencies and workers will be:

  • responsible for implementing policies and guidelines of the employing organisation
  • largely self-directed with fairly autonomous decision-making capacity under the indirect supervision of a manager.

 

Our Focus on Flexible Options

Many of our courses offer flexible learning options that provide you with the opportunity to study whenever and wherever suits you.  Flexible options can include online learning, workplace assessment, recognition of prior learning and correspondence type programs that can sometimes be supplemented by block or focussed delivery.

We strive to offer a mix of flexible options that suit your needs.  Typically flexible learning options are open for enrolment all year round, allowing you to start any time and complete within 6 months of your start date.  Choose the right amount of units for you to study at any given time. 

Our Self Paced External courses can be accessed anywhere and anytime, regardless of your geographical location! 

CHC50413 J597 Youth Work
Diploma Face to face (class room)
Geraldton Campus
, TAFE18, Education and Community Services, S000000, Community Services, S000002

Do you want to make a lifelong difference at the start of life?

When you complete the Diploma of Youth Work you'll be on your way to a team leading career as a youth worker, youth officer, or case worker.

You will gain the knowledge and skills to communicate and work effectively in the youth sector, developing and managing youth programs, promoting social, emotional and physical wellbeing, responding to critical situations, working with youth at risk, assisting collective action, developing and maintaining professional networks, working with cultural diversity, ethical behaviour and legal responsibilities.

The course is delivered over 12 months and is grouped into 3 stages (approx. 40 weeks) Each stage comprises of a grouping of units which sequentially builds skills and knowledge for the qualification. Stage 1 comprises of units relating to workplace safety, compliance, diversity and communication which provide the knowledge and foundation for the remaining units Stage 2 comprises of units which relate specifically to the specialist areas of these qualifications in the areas of Counselling, Community Development and Youth Work. Stage 3 comprises of units that relate to working with complex individuals and managing services for clients in crisis.

Learners may choose to complete one or two of the Diploma qualifications rather than all three. The options are discussed with students prior to enrolling.

CHC52015 Diploma of Community Services

This qualification reflects the roles of community services and case management workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities. At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.

CHC50413 Diploma of Youth Work

This qualification reflects the role of people with responsibility for the development and the outcomes of programs and services for young people managed through a range of agencies and designed to meet the social, behavioural, health, welfare, developmental and protection needs of young people. This work may be undertaken through employment in community, government and welfare agencies.

CHC51015 Diploma of Counselling

This qualification reflects the role of counsellors, who work with clients on personal and psychological issues using established counselling modalities. They use communication, micro-counselling and interviewing skills and draw on varied counselling therapies to assist clients. At this level, the counsellor will be working in defined and supported counselling roles in established agencies rather than in independent practice. 

If learners complete all the units on the timetable, plus have completed CHC40413 Certificate IV in Youth Work and CHC42015 Certificate IV in Community Services, they will gain certification in CHC52015 Diploma of Community Services, CHC51015 Diploma of Counselling and CHC51413 Diploma of Youth Work.

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Page last updated August 15, 2018