COVID-19 updates

Retail

Provides the practical skills and knowledge to sell goods to customers in retail and wholesale establishments. Learn about controlling and maintaining stock, product knowledge, and theft prevention. Customer service, use of point sale systems, learning how to communicate effectively and work in a team are also part of this course.

What type of course are you looking for?
National ID State ID Title Qualification level Study mode Campus
BSB20215 AVQ9 Customer Engagement
Certificate II Face to face (class room)
Full-Time
Geraldton Campus
hair, beauty, customer service,

This qualification reflects the role of individuals who typically work with multiple communication channels, capture data and provide customer service. Typically, individuals in this role work under direct supervision, with limited authority to delegate.

AE114 Infection control Skill Set (Retail)
Free
Infection control
Online
Skill sets
Skill set Blended flexible delivery (online component)
Online Learning
Geraldton Campus
Kalgoorlie Campus
Northam Campus

Keep yourself and your customers safe in the workplace.

In these unprecedented times, new regulations need workers in retail businesses to manage infection control. This skill set provides those working in the retail industry with the skills and knowledge to confidently minimise the risk of infections in the workplace for themselves and customers.

Skills can be applied to specific retail industry needs such as stand alone stores, shopping centres, cinemas and game arcades, petrol stations and convenience stores, supermarkets, retail areas within beauty salons, hairdressing salons, barbers and sporting facilities including gyms, markets and museums and galleries.

You will learn about following organisational infection prevention and control procedures including implementing standard and transmission-based precautions and responding to infection risks. 

Gain these skills:

  • Introduction to Infection Control
  • Chain of Infection and Disease Transmission
  • Breaking the Chain of Infection
  • Contamination and Cleaning
  • Hazards, Risks, Responsibilities and Reporting

Maintain your ability to work safely and within government requirements; or, if you are a business owner - prepare your business for compliance by including your staff in training, raising their capability in ensuring the safety of staff and customers in your workplace.

Certification

Upon successful completion you will receive a Statement of Attainment

Enrolment

You can directly enrol in this course via the Enrol Now link below.

 

Please note: 

Some users may experience some minor technical issues with the online enrolment processs. If the Enrol now link does not work for you the first time you click it, please try the link again.  

 

 

SIR30216 BAA6 Retail
Certificate III External mode
Flexible delivery
Online delivery
Carnarvon Campus
k000000, k000007, shop assistant, customer service, frontline sales

Launch your career in retail!

With a Certificate III in retail learn how to engage with customers, maintain daily store operations, understand merchandising and deliver on organisational expectations. Once qualified you will have the skills to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.

Our Focus on Flexible Options

Many of our courses offer flexible learning options that provide you with the opportunity to study whenever and wherever suits you.  Flexible options can include online learning, workplace assessment, recognition of prior learning and correspondence type programs that can sometimes be supplemented by block or focussed delivery.

We strive to offer a mix of flexible options that suit your needs.  Typically flexible learning options are open for enrolment all year round, allowing you to start any time and complete within 6 months of your start date.  Choose the right amount of units for you to study at any given time. 

Our Self Paced External courses can be accessed anywhere and anytime, regardless of your geographical location! 

SIR20216 BAA0 Retail Services
Certificate II External mode
Face to face (class room)
Flexible delivery
Online delivery
Carnarvon Campus
k000000, k000007, Hospitality, fast food,

Would you like to work in the retail sector?

Gain a competitive advantage with a Certificate II in Retail Services. With this qualification you will learn how to merchandise, market, sell, and control stock. It will equip you with skills in customer service, advising customers, theft minimisation and give you an insight into the global world of sales with online shopping.

Our Focus on Flexible Options

Many of our courses offer flexible learning options that provide you with the opportunity to study whenever and wherever suits you.  Flexible options can include online learning, workplace assessment, recognition of prior learning and correspondence type programs that can sometimes be supplemented by block or focussed delivery.

We strive to offer a mix of flexible options that suit your needs.  Typically flexible learning options are open for enrolment all year round, allowing you to start any time and complete within 6 months of your start date.  Choose the right amount of units for you to study at any given time. 

Our Self Paced External courses can be accessed anywhere and anytime, regardless of your geographical location! 

Sorry, your search has returned zero results. Try removing some of the filters to see if you can find some courses.

Page last updated August 15, 2018