Retail

Provides the practical skills and knowledge to sell goods to customers in retail and wholesale establishments. Learn about controlling and maintaining stock, product knowledge, and theft prevention. Customer service, use of point sale systems, learning how to communicate effectively and work in a team are also part of this course.

National ID State ID Title Qualification level Campus
BSB20215 AVQ9 Customer Engagement Certificate II Geraldton Campus
hair, beauty, customer service,

This qualification reflects the role of individuals who typically work with multiple communication channels, capture data and provide customer service. Typically, individuals in this role work under direct supervision, with limited authority to delegate.

52774WA YT99 Leadership Certificate II Kalgoorlie Campus
Managing, leading, entry skills, hair, beauty, retail

Do you want to enhance your leadership skills?

The Certificate II in Leadership allows participants to develop self, work collaboratively with other team members, plan and participate in team meetings, communicate effectively and identify the rights and responsibilities of others.

A major component of the Leadership Course is active participation in a team or community based project.

Students are required to work in a team to undertake a practical project which benefits not only the team or community, but also contributes to their own skill development and achievement.

This qualification is delivered as part of a package of qualifications that includes the below courses.

52774WA Certificate II in Leadership

The Certificate II in Leadership is a pathway to the Certificate III in Leadership course. The Certificate II in Leadership can be customised to a specific industry or community environment and also provides the clients with the necessary employability skill which will support their transition to work, further education and community participation.

SHB20216 Certificate II in Salon Assistant

This is a preparatory qualification which provides a defined and limited range of basic skills and knowledge used in hairdressing salons by individuals who provide assistance with client services. These routine and repetitive tasks are completed under direct supervision and with guidance from hairdressers who manage the client service.

The combined skills and knowledge do not provide for a job outcome as a hairdresser and this qualification is intended to prepare individuals for further training.

BSB20215 Certificate II in Customer Engagement

This qualification reflects the role of individuals who typically work with multiple communication channels, capture data and provide customer service. Typically, individuals in this role work under direct supervision, with limited authority to delegate.

SIR30216 BAA6 Retail Certificate III Carnarvon
Northam Campus
k000000, k000007, shop assistant, customer service, frontline sales

Launch your career in retail!

With a Certificate III in retail learn how to engage with customers, maintain daily store operations, understand merchandising and deliver on organisational expectations. Once qualified you will have the skills to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.

Our Focus on Flexible Options

Many of our courses offer flexible learning options that provide you with the opportunity to study whenever and wherever suits you.  Flexible options can include online learning, workplace assessment, recognition of prior learning and correspondence type programs that can sometimes be supplemented by block or focussed delivery.

We strive to offer a mix of flexible options that suit your needs.  Typically flexible learning options are open for enrolment all year round, allowing you to start any time and complete within 6 months of your start date.  Choose the right amount of units for you to study at any given time. 

Our Self Paced External courses can be accessed anywhere and anytime, regardless of your geographical location! 

SIR20216 BAA0 Retail Services Certificate II Carnarvon
Northam Campus
k000000, k000007, Hospitality, fast food,

Would you like to work in the retail sector?

Gain a competitive advantage with a Certificate II in Retail Services. With this qualification you will learn how to merchandise, market, sell, and control stock. It will equip you with skills in customer service, advising customers, theft minimisation and give you an insight into the global world of sales with online shopping.

Our Focus on Flexible Options

Many of our courses offer flexible learning options that provide you with the opportunity to study whenever and wherever suits you.  Flexible options can include online learning, workplace assessment, recognition of prior learning and correspondence type programs that can sometimes be supplemented by block or focussed delivery.

We strive to offer a mix of flexible options that suit your needs.  Typically flexible learning options are open for enrolment all year round, allowing you to start any time and complete within 6 months of your start date.  Choose the right amount of units for you to study at any given time. 

Our Self Paced External courses can be accessed anywhere and anytime, regardless of your geographical location! 

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Page last updated August 15, 2018