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Tourism and Travel

Want to work with people visiting Australia, providing advice or showing attractions? Study tourism and you join what is expected to be Australia’s second fastest growing industry over the next 20 years. During your studies you will gain extensive knowledge and develop practical skills that are highly regarded in this exciting industry. With travel, you can plan international and local holidays for clients. You will learn how to arrange travel bookings in an office, through a reservation computer system.

What type of course are you looking for?
National ID State ID Title Qualification level Study mode Campus
AE134 Customer Service Skill Set
Skill sets
Half price
Skill set Face to face (class room)
Skill set
Geraldton Campus
Kalgoorlie Campus

Retail, finance, pharmacy, hospitality, business, tourism... what industry doesn't have customers! 

Good customer service and communication skills are highly valued by employers in many different industries and areas of work, and this skill set will get you job ready with exactly the skills you need.

The Customer Service skill set includes following infection prevention and control policies and procedures, implementing standard and transmission-based precautions and responding to infection risks in the workplace within a customer service context to ensure you're working safely.

You'll also learn to communicate effectively and provide quality service to both internal and external customers, and how to deal effectively with people from a range of social and cultural groups with respect and sensitivity. You'll also gain negotiation, conflict management and problem solving skills.

Further study pathways

This skill set provides a pathway to further study in the following Lower fees, local skills half-price course fees qualifications.

  • Certificate IV in Dental Assisting
  • Certificate III in Hospitality
  • Certificate III in Tourism
  • Certificate III in Events
  • Certificate III in Guiding

Other qualifications for further study include the following.

  • Certificate III in Business
  • Certificate III in Retail Services
  • Certificate IV in Hospitality
  • Certificate IV in Customer Engagement

Certification

Upon successful completion you will receive a Statement of Attainment

Fees

This course is available for free for eligible students. If this applies to you visit the fee free course page to enrol.

AE146 Customer Service Skill Set (Fee Free)
Free
Skill sets
Skill set Face to face (class room)
Skill set
Geraldton Campus
Kalgoorlie Campus

Retail, finance, pharmacy, hospitality, business, tourism... what industry doesn't have customers! 

Good customer service and communication skills are highly valued by employers in many different industries and areas of work, and this skill set will get you job ready with exactly the skills you need.

The Customer Service skill set includes following infection prevention and control policies and procedures, implementing standard and transmission-based precautions and responding to infection risks in the workplace within a customer service context to ensure you're working safely.

You'll also learn to communicate effectively and provide quality service to both internal and external customers, and how to deal effectively with people from a range of social and cultural groups with respect and sensitivity. You'll also gain negotiation, conflict management and problem solving skills.

Further study pathways

This skill set provides a pathway to further study in the following Lower fees, local skills half-price course fees qualifications.

  • Certificate IV in Dental Assisting
  • Certificate III in Hospitality
  • Certificate III in Tourism
  • Certificate III in Events
  • Certificate III in Guiding

Other qualifications for further study include the following.

  • Certificate III in Business
  • Certificate III in Retail Services
  • Certificate IV in Hospitality
  • Certificate IV in Customer Engagement

Certification

Upon successful completion you will receive a Statement of Attainment

Fees

This course is free for eligible students (see below). If you are not eligible please visit the fee paying course page to enrol.

SIT30316 AZV6 Guiding
Half price
Certificate III Face to face (class room)
Full-Time
Batavia Coast Marine Institute
TOURISM, lower fees,

This qualification reflects the role of individuals who use a range of well-developed guiding skills combined with a substantial depth of subject matter knowledge to deliver tours. They work with some independence and under limited supervision using discretion and judgement to resolve problems.

This qualification provides a pathway to work as a guide in many tourism industry sectors. Guides at this level usually work in particular areas or sites, including attractions, cultural and heritage sites, tourist precincts, marine and national parks, wineries, or on board day or extended cruise vessels.

 

lower fees local skills logo.png     Half price fees apply! 

AE150 Operating a Small Business Skill Set (Fee Free)
Free
Skill sets
Skill set Face to face (class room)
Skill set
Geraldton Campus
Kalgoorlie Campus
Northam Campus

Want to start a business? Let's make it happen.

If you're currently operating or thinking about starting up a small business, or would like to get job ready for an administrative support position in a small business operation, this is the skill set for you! 

The Operating a Small Business skill set offers a fantastic range of skills and knowledge to get you job ready. You'll learn how to design and produce business documents and publications, digitally design and develop text-based documents, develop spreadsheets through the use of both cloud-based and non-cloud based applications, identify financial requirements of a business including profit targets, cash flow projections and strategies to garner financial support, and understand workplace health and safety (WHS) legislation and its application to safe work practices. It even covers how to create and build a social networking presence using social media tools and applications. 

Further study pathways

This skill set provides a pathway to further study in the following Lower fees, local skills half-price course fees qualifications.

  • Certificate III in Tourism
  • Certificate III in Events
  • Certificate IV in Business
  • Certificate IV in Project Management
  • Certificate IV in Human Resources

Other qualifications for further study include the following.

  • Certificate IV in Financial Practice Support
  • Certificate IV in Financial Services
  • Certificate IV in Business Administration

Certification

Upon successful completion you will receive a Statement of Attainment

 

free_crt.png      This skill set is free for all students!

 

SIT20116 AZV4 Tourism
Certificate II External mode
Face to face (class room)
Flexible
Online delivery
Geraldton Campus
Merredin Campus
Northam Campus
TAFE19, Hospitality, Tourism and Events, K000000, Tourism and Travel, K000008

Kick start your career in tourism with this entry-level course that will qualify you to become a receptionist in a travel agency, a museum attendant, or office assistant for a tour operator.

Start your career in tourism with this entry-level course. This course will qualify you to work across a number of strong-growth industries such as tourism, business and events.

You will gain the knowledge to undertake routine tasks in using business technology, providing advice on Australian tourism destinations, providing visitor information, and understanding cultural sensitivity. Our highly-experienced team of industry professionals are the best in the business and will give you the tools you need to get ahead.

Our Focus on Flexible Options

Many of our courses offer flexible learning options that provide you with the opportunity to study whenever and wherever suits you.  Flexible options can include online learning, workplace assessment, recognition of prior learning and correspondence type programs that can sometimes be supplemented by block or focussed delivery.

We strive to offer a mix of flexible options that suit your needs.  Typically flexible learning options are open for enrolment all year round, allowing you to start any time and complete within 6 months of your start date.  Choose the right amount of units for you to study at any given time. 

Our Self Paced External courses can be accessed anywhere and anytime, regardless of your geographical location! 

SIT30116 AZV7 Tourism
Half price
Certificate III External mode
Face to face (class room)
Flexible delivery
Online delivery
Exmouth Campus
Geraldton Campus
Merredin Campus
K000000, K000008, tour guide, tourism, guest services, resort, visitor centre, reservation agent, customer service

Everyday can be a holiday! Want to work in the exciting and diverse tourism industry?

This qualification will provide you with well-developed tourism service, sales or operational skills. You'll be taught about using discretion, judgement and having a sound knowledge of industry operations. On completion you'll be able to work under limited supervision and may provide operational advice and support to team members.

This qualification gives you the opportunity to work in the varied tourism industry sectors and for diverse employers including tour operators, inbound tour operators, visitor information centres, at attractions, cultural and heritage sites and any small tourism businesses requiring multi-skilled employees.

Work could be undertaken in an office environment where the planning of tourism products and services takes place, in the field where tourism products are delivered or a combination of both.

 

Our Focus on Flexible Options

Many of our courses offer flexible learning options that provide you with the opportunity to study whenever and wherever suits you.  Flexible options can include online learning, workplace assessment, recognition of prior learning and correspondence type programs that can sometimes be supplemented by block or focussed delivery.

We strive to offer a mix of flexible options that suit your needs.  Typically flexible learning options are open for enrolment all year round, allowing you to start any time and complete within 6 months of your start date.  Choose the right amount of units for you to study at any given time. 

Our Self Paced External courses can be accessed anywhere and anytime, regardless of your geographical location! 

 

lower fees local skills logo.png     Half price fees apply!  

SIT40116 AZT8 Travel and Tourism
Certificate IV Face to face (class room)
Geraldton Campus
k000000, k000008

Do you have a taste for travel and planning?

Develop the high-level skills required to work across a range of exciting careers in the travel and tourism industry with a Certificate IV in Travel and Tourism from Central Regional TAFE.

You’ll gain strong working knowledge of the tourism and travel sector, including tourism and destinations, tour guiding, customer service, travel product information and networking.

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Page last updated August 15, 2018