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Home | Current students | Student Information Pack

Student Information Pack

 We value our students and place great importance on ensuring that each student has a positive experience while attending the College.

The information below provides you with an overview of what our commitment is to you, and in return what we may expect from you.

Compliments and concerns

Our Complaints Policy

Central Regional TAFE has a commitment to respond to your feedback, whether it be positive or negative.  Our Complaints Policy (199.83kb) provides you with additional information on what will happen with a complaint that is made.  Our Complaints Form (103.08kb) provides you with a template to complete and provide us with the details and information that we need to look into your complaint.

Central Regional TAFE - Compliments and Concerns 

Good Service is part of our business.  As Western Australia’s premier Large Training Provider our goal is to provide an outstanding service and sound processes to enhance your learning experience.  We value your compliments, complaints and suggestions.  These could be:

  • About a positive experience you have had.
  • A comment or suggestion on how we can improve our services to you, or
  • A complaint if you are not satisfied with the service you have received, or feel you have not been treated fairly and reasonably.

You can give us feedback by contacting us via email at or in writing to: Planning and Quality at Central Regional TAFE, Locked Bag 103, Geraldton WA 6531.

Check out our Customer Service Charter

Central Regional TAFE collects student information to complete the enrolment process and to maintain and improve the quality of the Vocational Education and Training System, and Higher Education sector.  Enrolment details may be passed on to other Government agencies, or representatives thereof (eg Australian Vocational Education and Training Management Information Statistical Standard (AVETMISS); VET Student Loans applications), and remain confidential to those agencies.  Students may also be contacted to participate in surveys, essential to monitoring the quality of service provision.  The Western Australian Public Sector Management Act (1994), the State Records Act (2000) and the Privacy Act 1988 (Cth) apply to this organisation and provide protection against the misuse of student information.     
CCTV Cameras

Please be aware that some of Central Regional TAFE campuses, have CCTV cameras installed. The cameras are used to monitor College facilities, to prevent vandalism, malicious damage, anti-social behaviour and theft. The campuses that have cameras installed, will have CCTV signage installed, to make staff, students and visitors aware that video surveillance is in use on the campus.                            


Students are not covered for personal accidents or any loss or damage to property whilst on campus grounds. However, Central Regional TAFE is covered by the Insurance Commission of WA (RiskCover) which provides Personal Accident cover for students who undertake unpaid work experience or work placement that is organised or arranged by Central Regional TAFE.

Personal Accident cover is also extended to students attending any official camp, excursion, trip or other off-campus activity which is approved and organised by Central Regional TAFE. It is the student’s responsibility to arrange their own personal accident or private health insurance if they believe Central Regional TAFE coverage is not adequate.

Vehicle Responsibilities

Students are requested to abide by the speed limits and parking restrictions at the campus. Non-compliance with these restriction may result in penalties or fines being applied. Central Regional TAFE are not liable for any damage or theft that may occur to your vehicle whilst it is parked on campus.



Students have the right to appeal a decision in relation to:

  • Academic judgement (education and training delivery; curriculum; assessments; student progress; and certification issuance
  • Misconduct (academic; disciplinary consequences under bylaw 20 of the Central Regional TAFE's bylaws).


Assessment processes at Central Regional TAFE are regularly reviewed by lecturers, students and industry to ensure they are relevant and are being implemented appropriately via a rigorous validation process.  All students do however have the right to appeal an assessment decision should they feel one or more of the following criteria were not met:

  • the assessment was not fair, flexible, valid or reliable (principles of assessment)
  • the evidence was not authentic, sufficient, valid or current (rules of evidence)
  • you were not informed about the training, assessment and support services available to you or your rights and obligations in relation to these
  • you did not receive reasonable training, assessment or support services to meet your individual needs
  • you were not provided with sufficient, timely feedback to adjust your performance to demonstrate your skills and knowledge
  • the assessors did not have the required training and/or assessment competencies, or
  • the assessors did not have the required vocational competencies.  

You should initially contact your assessor to discuss the issue.  Should it not be resolved to your satisfaction you should lodge a formal appeal.


You may lodge an appeal to a decision relating to misconduct on the following grounds:

  • There was a failure to comply with procedural fairness
  • There is evidence relating to an allegation of misconduct that was not reasonably ascertainable by the student at or prior to the decision, as the case may be, and that would probably have affected the decision or any penalty imposed
  • The decision an/or penalty were manifestly wrong, excessive or unfair.

Find out more here.

Withdrawals and Refund Policy 

Students who withdraw are entitled to a full refund of fees and charges where:

  • a unit is cancelled or re-scheduled to a time unsuitable to the student; or
  • a student is not given a place due to maximum number of places being reached.

Students who lodge a withdrawal form before 20% of the way between the commencement and completion dates of a unit will be eligible for a full refund of the tuition fee for the unit, and:

  • a full refund of the resource fee if the course is a Diploma or Advanced Diploma.

If a student can provide written evidence that they must withdraw for reasons of personal circumstances beyond their control a pro-rata refund may be approved.

Fee Protection Arrangements

Central Regional TAFE is a Government entity and as required under the Standards for Registered Training Organisations 2015 (RTO Standards) the College will protect learners' prepaid fees and refund monies where required (see above).  The College will at all times have relevant protections in place for student fees that are collected in advance either via agreement or relevant insurances.

Safety and Health 
We are committed to ensuring that staff, students ad visitors are not exposed to anything in the work environment which may result in injury or harm to their health.  Safety and health at work is both an individual and a shared responsibility of all and requires the co-operation and commitment of all staff and students. 
First aid and Medical Conditions 
In case of injury you must report the nature of your injury to your lecturer or nearest staff member.  A number of our staff are trained Senior First Aid Officers, and there are trained staff to deal with emergencies.  Please note, First Aid Officers offer first aid only and do not provide any medications.  If you have a medical condition and need to take prescription drugs that could affect your safety, please notify your lecturer before commencing class. This will enable staff to provide appropriate and timely assistance and enable us to fulfill our duty of care responsibilities.  All information provided will be treated confidentially. 
Emergency Evacuation Procedures 
Staff will advise their students of the closest assembly point should an evacuation be required.  The evacuation signal sounds a series of intermittent beeps followed by verbal instructions or a whooping tone.  During and evacuation do not leave the campus grounds or move vehicles until the all-clear is given.  
Page last updated October 30, 2020