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Home | Current students | Student Services and Support

Student Services and Support

We want your time at Central Regional TAFE  (CRTAFE) to be fun as well as rewarding. If you find yourself in need of a little extra assistance, help is at hand. Student Services is located at each campus to offer a variety of student support.

Our role is to ensure students are aware of CRTAFE's responsibilities to you as students and your responsibilities as students of CRTAFE.

CRTAFE will provide a safe and supportive environment for all students. The student experience can at times be a challenging one. It is our aim to provide students with an understanding that they will be supported and cared for
throughout their time at CRTAFE.

Please also refer to the Student Code of Conduct.

How we can help

Our student services team can assist with:

  • First point of contact for students
  • Course planning and study pathways, which includes higher level training and education 
  • Fee payment options
  • Services in the Jobs and Skills Centre
  • Duty of Care
  • Student Inductions
  • Case management, pastoral care (i.e mental health referrals)
  • Referrals to external support agencies (e.g. JSC)
  • Scholarship programs
  • Campus information and tours
  • Transport information
  • Tuition mentor support
  • General enquiries
  • Lecturer liaison
  • Student events incl. Student Graduation and Awards Evening

Contact our team

Student Support Services are available on all campuses, with team members located at:

  • Geraldton Campus
  • Kalgoorlie Campus
  • Northam Campus

Contact your local Student Services team today by calling 1800 672 700 or email

Student code of conduct
The purpose of the Student Code of Conduct is to ensure that all students studying at Central Regional TAFE enjoy an atmosphere of mutual understanding, respect and professionalism. The College is a supportive adult learning environment that celebrates diversity, embraces equal opportunity and is free from discrimination and harassment. As a student it is your responsibility to know what is in the Student Code of Conduct. Download the Code of Conduct.
Student ID cards
 When you enrol at our Kalgoorlie or Geraldton Campus a Student ID Card is included in your enrolment.  Once you have enrolled you can visit either the Library or Administration areas to have your photo taken and collect your card.  Your Student ID Card can be used for identification purposes, photocopying and after hours computer access (Cibatek Centre-Geraldton Campus) as well as borrowing library resources. It is valid for the current year only.
Learning support 
Studying can be daunting, especially if you haven’t done it before or if you’re out of practice. We can help you get organised, guide you through your assignments and point you in the right direction for resources. You will get helpful strategies and tips to help meet the demands of studying. We won’t do your work for you, but we’ll help you learn the best study practices to achieve success.
Student mentoring

We can provide dedicated support of our students identified as disability and those of identified as Aboriginal. 

  • Mentors can provide in class support.
  • Tutors will provide one on one out of class support.

For more information contact your local Student Services team today by calling 1800 672 700 or email

Additional information about a wide range of technology options and services is available on the Student Portal page.

Aboriginal Student Support

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Our dedicated team provides outstanding support for Aboriginal students and staff . Through strong community partnerships and with the support of various local organisations the team are able to assist Aboriginal students with a variety of services and programs.

How we can help

Through strong community partnerships & with the support of various local organisations our Aboriginal Support Officers are able to assist Aboriginal students with a variety of services & programs including:

  • First point of contact for Aboriginal students
  • Student training, education and employment pathways
  • Referrals to external support agencies
  • Cultural support and advice
  • Aboriginal Tuition and Mentoring Program
  • Aboriginal Student Scholarships Program
  • Inductions for students
  • Case management
  • Fee payment options and advice (i.e. investigate options such as Native Title Funding)
  • Events i.e. NAIDOC and Reconciliation Week
  • Aboriginal Cultural Professional Development for staff and students.

For more information on Aboriginal Support Services at your local campus follow the link below or contact your local Student Services team today by calling 1800 672 700 or email


Access and Equity Support Services


Central Regional TAFE is committed to providing the best possible opportunities for clients to access the full range of training delivery and assessment services we offer. We incorporate the principles of access and equity into the way we provide all our programs and services. This means ensuring an inclusive approach to the way we provide services and also recognising that specific strategies may be required to assist clients from particular access and equity groups.

Our Disability Access and Inclusion Plan (DAIP) highlights key strategies to ensure that people with a disability have the opportunity to be actively involved in all aspects of campus life.

How we can help

We encourage students to disclose any issue either physical or emotional that may impact on their study or participation whilst at CRTAFE. Our Equity and Access Inclusion Officers can assist with the below and more:

  • First point of contact for students with disability
  • Study advice and support
  • Individual case management
  • Mentoring arrangements
  • Assistance with specialised equipment
  • Customised courses
  • Lecturer interaction and liaison
  • Staff Professional Development and training
  • Industry liaison
  • Student events

The support is provided for all forms of disability including:

  • A sensory impairment.
  • An intellectual or learning disability.
  • A neurological disability.
  • A physical disability.
  • A cognitive disability.
  • A psychiatric disability.

We also offer:

  • Pre-course counselling.
  • Assistance with course selection and enrolment.
  • Assistance with identifying the most appropriate classroom support and assessment modifications.
  • Access to in-class support, adaptive technologies and specialised equipment.

If you have any specific learning needs or support requirement in relation to your disability or medical condition, please contact your local Student Services team today by calling 1800 672 700 or email

Residential Services


Our Kalgoorlie and Geraldton campuses offer onsite student accommodation.

Geraldton Campus - Pepperall Village

Pepperell Village is our purpose-built on-campus accommodation for students studying at Central Regional TAFE.

Our responsibility extends beyond just providing beds for students. We support the transition to independence with a dedicated Student Support team. Residents live amongst fellow students with different backgrounds and interests, which can be an exciting and important part of the education experience. Offering the best of both worlds, Pepperell Village can offer an independent lifestyle for students complemented by a secure and supportive environment.

All units are furnished and self contained with a residential supervisor available 24/7 to assist and support students using the facility.  Individual bedrooms provide ample work space and village facilities have been designed specifically for the student lifestyle. The village also has communal recreational areas which can be used by the residents. This includes a common room with pool table, basketball court, computing facilities and a bbq area. During term, students have the option of arranging week day lunch and evening meals  from the Me-N-U Café. 


  • 12 self-contained units
  • Each unit has four bedrooms with a central lounge and Dining area
  • Common Room facilities with computer access, pool table, basketball court, table tennis, large screen TV and Wi-Fi
Please note: Eligibility criteria applies

For more information about our on campus accommodation contact the student services team on (08) 9956 6134 or via email

Kalgoorlie Campus - Agricola Residential College

In partnership with Curtin University we are able to provide access to quality residential units in close proximity to Kalgoorlie campus. A residential supervisor is available 24/7 to assist and support students using the facility.  The units are furnished and self-contained allowing students the option of doing their own cooking.  The Residential College has a fully functional gymnasium and other recreational activities available to residents only.


  • Dedicated single units
  • Available to CRT students
  • Referrals must come from CRT
Please note: Eligibility criteria applies

For more information about our on campus accommodation contact the student services team on (08) 9956 6134 or via email

Student Appeals


Students have the right to appeal a decision in relation to:

  • Academic judgement (education and training delivery; curriculum; assessments; student progress; and certification issuance)
  • Misconduct (academic; disciplinary consequences under bylaw 20 of the Central Regional TAFE's bylaws).

Academic Judgement

Assessment processes at Central Regional TAFE are regularly reviewed by lecturers, students and industry to ensure they are relevant and are being implemented appropriately via a rigorous validation process.  All students do however have the right to appeal an assessment decision should they feel one or more of the following criteria were not met:

  • The assessment was not fair, flexible, valid or reliable (principles of assessment)
  • The evidence was not authentic, sufficient, valid or current (rules of evidence)
  • You were not informed about the training, assessment and support services available to you or your rights and obligations in relation to these
  • You did not receive reasonable training, assessment or support services to meet your individual needs
  • You were not provided with sufficient, timely feedback to adjust your performance to demonstrate your skills and knowledge
  • The assessors did not have the required training and/or assessment competencies, or
  • The assessors did not have the required vocational competencies.  

You should initially contact your assessor to discuss the issue.  Should it not be resolved to your satisfaction you should lodge a formal appeal.


You may lodge an appeal to a decision relating to misconduct on the following grounds:

  • There was a failure to comply with procedural fairness

  • There is evidence relating to an allegation of misconduct that was not reasonably ascertainable by the student at or prior to the decision, as the case may be, and that would probably have affected the decision or any penalty imposed

  • The decision an/or penalty were manifestly wrong, excessive or unfair.

How to lodge an appeal

If you believe you have grounds for an appeal then write a letter setting out the grounds for appeal, include as much information and detail and possible and where appropriate, provide relevant evidence supporting the grounds on which you wish to appeal against the decision.  Your letter and supporting documents may be emailed to the Manager Planning and Quality at or posted to:

Manager Planning and Quality
Central Regional TAFE
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You can find a template letter here that provides guidance about the type of information that we will need from you to investigate your appeal.

You will then be contacted and advised of the formal appeals process for Central Regional TAFE.

If you would like additional detail regarding our Appeals Policy you can find the full Policy document here.

Consumer rights

As a student of Central Regional TAFE you have rights as a consumer, in accordance with Western Australian laws – further information is available at:

Page last updated July 06, 2020