Great customer service starts with us. We're are committed to meeting the needs of our students, industry partners and community. We want to hear from you whether it be about a great experience with us, or to let us know areas we can improve on.
If you're not able to or comfortable providing feedback to a staff member, we encourage you to provide feedback on the form below. You can remain anonymous if you'd like, if so please note we will not be able to get back to you regarding any actions taken.
For more information about our complaints process please click here
We also gather feedback about our training, general services and initiatives via surveys held throughout the year. These surveys help us identify areas where more support and improvements are needed to ensure continuous improvement in our processes and quality of our services.
Surveys conducted are initiated by us, the State Government in conjunction with an independent research organisation or the National Centre for Vocational Education Research (NCVER). Survey information and links will be added to this page as they open.
This survey is conducted by us to seek your views on the quality of our education and training. Feedback is sought from students and employers, and designed to give us an understanding about their experience with us.
We thank you in advance for taking part. Our training services management team will use the results received to make course delivery improvements.
Your responses are private and confidential. Individual respondents are not identified in the survey response data or reports and are not linked with enrolment records. Therefore, it is important that you respond to the question "What is the full title of your current qualification or training?" Your feedback will then be provided to the program area in which your are enrolled.
Take the survey now
About the survey process
- Students currently enrolled in nationally recognised training with us, and who also provided an email address when they enrolled, will be provided with a link to the survey via email towards the end of the semester.
- Employers will be emailed with a link to the survey
- If you have already completed the survey, please disregard the email
- VETDSS students and students under 15 years of age are not included in this survey
If you have any questions or for further information please email us firstname.lastname@example.org or complete the general feedback form above.