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Retail

Certificate II in Customer Engagement

National ID: BSB20215 | State ID: AVQ9

This qualification reflects the role of individuals who typically work with multiple communication channels, capture data and provide customer service. Typically, individuals in this role work under direct supervision, with limited authority to delegate.

Course requirements

Important information

Study pathway

How to apply

Course requirements

Please note that the following course requirements apply to the combined offering of qualifications in the Hair and Beauty area:

Completion of year 10 or equivalent.

Students will also need to complete the LLN Robot test to enable us to see the level of literacy and numeracy of the individual.  This will help us determine if we need CAVVS, USIQ or an aboriginal student mentor present in the class. 

Students must participate in an interview with the lecturer (face to face or phone) prior to enrolment to give them an information regarding the course; how much commitment is required; what needs to be purchased before the course starts, and dates concerning the course.

Students who decide to enrol must complete a client needs summary with the lecturer on enrolment to gain information regarding the needs of the student. This could include the need for literacy and numeracy support, need for financial support or any other information that could impact on the students’ ability to learn. Action can then be taken to address these needs to enable the students to succeed in the course. 

Students must be able to stand for long periods of time during the day to be able to perform hair and beauty treatments on at least two to four clients per day to prepare the students for average industry client appointments.

All student must be open to develop communication skills to enable them to work with clients and students.

Students must be willing to have all treatments performed on themselves and perform on others to develop the skills needed for industry.

Important information

In the Hair and Beauty area, this qualification is delivered as part of a package of qualifications that includes the below courses.

52774WA Certificate II in Leadership

The Certificate II in Leadership is a pathway to the Certificate III in Leadership course. The Certificate II in Leadership can be customised to a specific industry or community environment and also provides the clients with the necessary employability skill which will support their transition to work, further education and community participation.

SHB20216 Certificate II in Salon Assistant

This is a preparatory qualification which provides a defined and limited range of basic skills and knowledge used in hairdressing salons by individuals who provide assistance with client services. These routine and repetitive tasks are completed under direct supervision and with guidance from hairdressers who manage the client service.

The combined skills and knowledge do not provide for a job outcome as a hairdresser and this qualification is intended to prepare individuals for further training.

SHB20116 Certificate II in Retail Cosmetic

This qualification reflects the role of retail sales personnel involved in a defined range of tasks to sell and demonstrate beauty or cosmetic products. They follow known routines and procedures and work under direct supervision.

This qualification provides a pathway to work as a retail sales consultant in any business that sells beauty or cosmetic products and services. This can include beauty and hairdressing salons, retail outlets and department stores.

This course is also available as a stand-alone course in our Business area.

Disclaimer

Courses at Central Regional TAFE are delivered subject to resources and demand. For the latest information, check with the appropriate campus, as course availability may be subject to review and change.

How to apply
On Campus (Full-Time or Part-Time)
 Visit our Apply and Enrol page to find out how to apply for full-time, part-time or online courses.  
Flexible and Other Study Types 
We take applications for many of our flexible courses all year round.  Visit the Apply and Enrol page and use our Applicant Portal to lodge your application anytime. 
Apprenticeships and Traineeships 
For apprenticeships and traineeships, you must be employed in a training contract by an appropriate organisation to study. Find out more here.
International Students 
International students please visit www.tafeinternational.wa.edu.au Opens in a new window 
Short Courses and Skill Sets

Enrol in a short course or skill set by:

Calling your local campus on 1800 672 700 or completing the short course enquiry form at the bottom of your selected course page.

 

Delivery location, important dates and study options

Semester 1, 2020

Geraldton Campus - Classroom

Overview

Fees and charges

Units

Overview
Duration 1 semester/s
When Semester 1, 2020
Where Geraldton Campus
How Face to face (class room)
Full-Time
Apply now
Ready to apply for this course?  Check out the apply and enrol page, apply now with TAFE Admissions or contact us on 1800 672 700.
Geraldton Campus - Classroom Combined Hair and Beauty

Overview

Fees and charges

Units

Overview
Duration 2 semester/s
When Semester 1, 2020
Where Geraldton Campus
How Face to face (class room)
Full-Time
Apply now
Ready to apply for this course?  Check out the apply and enrol page, apply now with TAFE Admissions or contact us on 1800 672 700.

Course enquiry

Please note: This form is only for course enquiries. If you would like to apply or require further application information, please visit our Apply and Enrol page.

Certificate II in Leadership

National ID: 52774WA | State ID: YT99

Do you want to enhance your leadership skills?

The Certificate II in Leadership allows participants to develop self, work collaboratively with other team members, plan and participate in team meetings, communicate effectively and identify the rights and responsibilities of others.

A major component of the Leadership Course is active participation in a team or community based project.

Course requirements

Important information

Job opportunities

Study pathway

How to apply

Course requirements

Completion of year 10 or equivalent.

Students will also need to complete the LLN Robot test to enable us to see the level of literacy and numeracy of the individual.  This will help us determine if we need CAVVS, USIQ or an aboriginal student mentor present in the class. 

Students must participate in an interview with the lecturer (face to face or phone) prior to enrolment to give them an information regarding the course; how much commitment is required; what needs to be purchased before the course starts, and dates concerning the course.

Students who decide to enrol must complete a client needs summary with the lecturer on enrolment to gain information regarding the needs of the student. This could include the need for literacy and numeracy support, need for financial support or any other information that could impact on the students’ ability to learn. Action can then be taken to address these needs to enable the students to succeed in the course. 

Students must be able to stand for long periods of time during the day to be able to perform hair and beauty treatments on at least two to four clients per day to prepare the students for average industry client appointments.

All student must be open to develop communication skills to enable them to work with clients and students.

Students must be willing to have all treatments performed on themselves and perform on others to develop the skills needed for industry.

Important information

Additional Resources

Learners will be required to provide additional resources for this course. Details are provided in the Pre-Enrolment Pack.

This course is delivered as a combined course and is not available separately.

Job opportunities

Jobs and Pathways

For information about jobs and pathways please see

Study pathway

Further study opportunities

Central Regional TAFE has many further study opportunities available. Check out our Course Guide for all your future study options. 

How to apply
On Campus (Full-Time or Part-Time)
 Visit our Apply and Enrol page to find out how to apply for full-time, part-time or online courses.  
Flexible and Other Study Types 
We take applications for many of our flexible courses all year round.  Visit the Apply and Enrol page and use our Applicant Portal to lodge your application anytime. 
Apprenticeships and Traineeships 
For apprenticeships and traineeships, you must be employed in a training contract by an appropriate organisation to study. Find out more here.
International Students 
International students please visit www.tafeinternational.wa.edu.au Opens in a new window 
Short Courses and Skill Sets

Enrol in a short course or skill set by:

Calling your local campus on 1800 672 700 or completing the short course enquiry form at the bottom of your selected course page.

 

Delivery location, important dates and study options

Semester 1, 2020

Geraldton Full Year Classroom Combined with SHB20216/SHB20116/BSB20215

Overview

Fees and charges

Units

Overview
Duration 2 semester/s
When Semester 1, 2020
Where Geraldton Campus
How Face to face (class room)
Full-Time
Apply now
Ready to apply for this course?  Check out the apply and enrol page, apply now with TAFE Admissions or contact us on 1800 672 700.

Course enquiry

Please note: This form is only for course enquiries. If you would like to apply or require further application information, please visit our Apply and Enrol page.

Certificate III in Retail

National ID: SIR30216 | State ID: BAA6

Launch your career in retail!

With a Certificate III in retail learn how to engage with customers, maintain daily store operations, understand merchandising and deliver on organisational expectations. Once qualified you will have the skills to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.

Important information

Job opportunities

Study pathway

How to apply

Important information

Disclaimer

Courses at Central Regional TAFE are delivered subject to resources and demand. For the latest information, check with the appropriate campus, as course availability may be subject to review and change.

Job opportunities

The qualification provides a pathway to work in a diverse range of retail settings including speciality retailers, supermarkets, department stores and quick service restaurants.  Individuals with this qualification are able to to perform roles such as frontline sales assistant, customer service representative, shop assistant, retails supervisor, team leader and senior sales assistant.

Study pathway

Further study opportunities

Central Regional TAFE has many further study opportunities available. Check out our Course Guide for all your future study options. 

How to apply
On Campus (Full-Time or Part-Time)
 Visit our Apply and Enrol page to find out how to apply for full-time, part-time or online courses.  
Flexible and Other Study Types 
We take applications for many of our flexible courses all year round.  Visit the Apply and Enrol page and use our Applicant Portal to lodge your application anytime. 
Apprenticeships and Traineeships 
For apprenticeships and traineeships, you must be employed in a training contract by an appropriate organisation to study. Find out more here.
International Students 
International students please visit www.tafeinternational.wa.edu.au Opens in a new window 
Short Courses and Skill Sets

Enrol in a short course or skill set by:

Calling your local campus on 1800 672 700 or completing the short course enquiry form at the bottom of your selected course page.

 

Delivery location, important dates and study options

Available all year round, 2019

Carnarvon - Self Paced External

Overview

Fees and charges

Units

Overview
Duration 6 month/s
When Available all year round
Where Carnarvon
How External mode
Flexible delivery
Online delivery
Register now
Ready to register and apply for this course?  Check out the apply and enrol page, register now in our Application Portal or contact us on 1800 672 700.
Northam Campus - Self Paced External

Overview

Fees and charges

Units

Overview
Duration 6 month/s
When Available all year round
Where Northam Campus
How External mode
Flexible delivery
Online delivery
Register now
Ready to register and apply for this course?  Check out the apply and enrol page, register now in our Application Portal or contact us on 1800 672 700.

Course enquiry

Please note: This form is only for course enquiries. If you would like to apply or require further application information, please visit our Apply and Enrol page.

Certificate II in Retail Services

National ID: SIR20216 | State ID: BAA0

Would you like to work in the retail sector?

Gain a competitive advantage with a Certificate II in Retail Services. With this qualification you will learn how to merchandise, market, sell, and control stock. It will equip you with skills in customer service, advising customers, theft minimisation and give you an insight into the global world of sales with online shopping.

Important information

Job opportunities

Study pathway

How to apply

Important information

Additional Resources

Learners may be required to provide additional resources for this course. Details are provided in the Pre-Enrolment Information Pack.

Disclaimer

Courses at Central Regional TAFE are delivered subject to resources and demand. For the latest information, check with the appropriate campus, as course availability may be subject to review and change.

Job opportunities

This qualification provides a pathway to work in a diverse range of retail settings including speciality retailers, supermarkets, department stores and quick service restaurants.  Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.

Study pathway

Further study opportunities

Central Regional TAFE has many further study opportunities available. Check out our Course Guide for all your future study options. 

How to apply
On Campus (Full-Time or Part-Time)
 Visit our Apply and Enrol page to find out how to apply for full-time, part-time or online courses.  
Flexible and Other Study Types 
We take applications for many of our flexible courses all year round.  Visit the Apply and Enrol page and use our Applicant Portal to lodge your application anytime. 
Apprenticeships and Traineeships 
For apprenticeships and traineeships, you must be employed in a training contract by an appropriate organisation to study. Find out more here.
International Students 
International students please visit www.tafeinternational.wa.edu.au Opens in a new window 
Short Courses and Skill Sets

Enrol in a short course or skill set by:

Calling your local campus on 1800 672 700 or completing the short course enquiry form at the bottom of your selected course page.

 

Delivery location, important dates and study options

Available all year round, 2019

Carnarvon - Self Paced External

Overview

Fees and charges

Units

Overview
Duration 6 month/s
When Available all year round
Where Carnarvon
How
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.
Northam Campus - Classroom

Overview

Fees and charges

Units

Overview
Duration 2 semester/s
When Available all year round
Where Northam Campus
How Face to face (class room)
Register now
Ready to register and apply for this course?  Check out the apply and enrol page, register now in our Application Portal or contact us on 1800 672 700.

Course enquiry

Please note: This form is only for course enquiries. If you would like to apply or require further application information, please visit our Apply and Enrol page.

National ID State ID Title Qualification level Campus
G016P G016P Advanced Cake Decorating Short Course Kalgoorlie Campus
cake, decorate, decorating, advanced, food, icing, fondant, cooking, baking, bake

Learn the secret of decorating a variety of different cakes including mud, butter, sponge, chocolate and fruit cake. Students will learn how to cover the cakes with different icings like imitation sweet cream, buttercream, ganache, chocolate shards, chocolate prints and fondant. Learn the best tips and tricks from an experienced and licensed cake maker in the state of the art commercial kitchen of the Kalgoorlie campus. Take home your cake each week to share with family and friends.

G014P G014P Beginners Cake Decorating Short Course Kalgoorlie Campus
Cake, decorating, baking, cooking, patisserie

Have heads turning with your amazing creations! Learn the best tips and tricks from an experienced and licensed cake maker, Students will work on the foundation techniques in covering, decorating and colouring.

Course includes a comprehensive starters kit to compliment the skills taught throughout the course. 

Certification

Upon successful completion you will receive a Certificate of Participation

Enrolment and enquiries

For more information about this course and to enrol contact: 1800 672 700 or complete the course enquiry form below.

To find out more about studying with us please also refer to our Course Guide and Student Information Pack.

G015P G015P Intermediate Cake Decorating Short Course Kalgoorlie Campus
Cake, decorating, baking, patisserie, cooking

Have heads turning with your amazing creations! Learn the best tips and tricks from an experienced and licensed cake maker, This course will expand your knowledge and you will learn additional trends and styles. The focus of this course will be baking and decorating a Dolly Varden cake - students will learn piping techniques to decorate the perfect cake for a young girls birthday.

Certification

Upon successful completion you will receive a Certificate of Participation

 

To find out more about studying with us please also refer to our Course Guide and Student Information Pack.

SIT31016 AZW8 Patisserie Certificate III Geraldton Campus
K000000, K000001, patisserie, pastry chef, kitchen, cook, cakes, baking

Do you have what it takes to be an artist in the kitchen?

When you complete the Certificate III in Patisserie you will have the skills to work as a patissier or pastry chef in a patisserie, restaurant or hotel.

You will gain the knowledge and skills to work fast and effectively in a commercial kitchen team and be able to plan, prepare and bake mouth-watering cakes, tarts, petit fours, pastries, chocolates. You will also learn about cleaning, first aid, food safety programs, hygiene, and workplace health and safety.

KAA98 Petits Fours Skill Set Skill set Carnarvon
Exmouth Campus
Geraldton Campus
Kalgoorlie Campus
Northam Campus
Technology Park
patisserie, hospitality, cookery, baking, cooking, cake, decorating

Bake Macarons, Entremets & Pastries

 

About this course

Petits fours are bite sized treats that are perfect for high tea, tastings, buffets, dessert platters, catering and cake shops. From classic to contemporary, immerse yourself in one of our patisserie short courses that will teach you how to create perfectly shaped moulded pastries ready for your own high tea. The recipes provided in this class are designed so the students can use them after class as either petit fours sized cakes or larger cakes. Students will also learn about food safety and hygiene.

Course Content

The below nationally recognised units of competency is included in this course:

VU22359              Conduct a project with guidance

Certification

Upon successful completion you will receive a Statement of Attainment

Enrolment and enquiries

For more information about this course and to enrol contact: 1800 672 700 or complete the course enquiry form below.

To find out more about studying with us please also refer to our Course Guide and Student Information Pack.

 

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Want to work with people visiting Australia, providing advice or showing attractions? Study tourism and you join what is expected to be Australia’s second fastest growing industry over the next 20 years. During your studies you will gain extensive knowledge and develop practical skills that are highly regarded in this exciting industry. With travel, you can plan international and local holidays for clients. You will learn how to arrange travel bookings in an office, through a reservation computer system.

Provides the practical skills and knowledge to sell goods to customers in retail and wholesale establishments. Learn about controlling and maintaining stock, product knowledge, and theft prevention. Customer service, use of point sale systems, learning how to communicate effectively and work in a team are also part of this course.

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