COVID-19 updates
Home | Sub Study Area | Tourism and Travel

Tourism and Travel

Customer Service Skill Set

State ID: AE134

Retail, finance, pharmacy, hospitality, business, tourism... what industry doesn't have customers! 

Good customer service and communication skills are highly valued by employers in many different industries and areas of work, and this skill set will get you job ready with exactly the skills you need.

Job opportunities

Study pathway

How to apply

How to apply
On Campus (Full-Time or Part-Time)
 Visit our Apply and Enrol page to find out how to apply for full-time, part-time or online courses.  
Flexible and Other Study Types 
We take applications for many of our flexible courses all year round.  Visit the Apply and Enrol page and use our Applicant Portal to lodge your application anytime. 
Apprenticeships and Traineeships 
For apprenticeships and traineeships, you must be employed in a training contract by an appropriate organisation to study. Find out more here.
International Students 
International students please visit www.tafeinternational.wa.edu.au Opens in a new window 
Short Courses and Skill Sets

Enrol in a short course or skill set by completing the form below, calling our student services team on 1800 672 700 or visiting your local campus.

 

Delivery location, important dates and study options

Training at CRTAFE will be offered with a blended, flexible delivery model to enable social distancing measures during the COVID-19 pandemic. This approach may include a combination of online and classroom based delivery, as well as practical and work experience placements. While the mode of delivery may vary, the content and key learning outcomes of the course will remain the same. Lecturers will provide specific instructions to their student groups on how training will be undertaken and the support available to them.

Semester 2, 2020

Geraldton Campus - Customer Service Skill Set (Fee Paying)

Overview

Fees and charges

Overview
Duration 2 week/s
When Semester 2, 2020
Where Geraldton Campus
How Face to face (class room)
Skill set
Get started
Complete an application form here and our student services team will contact you to finalise your enrolment.
Kalgoorlie Campus - Customer Service Skill Set (Fee Paying)

Overview

Fees and charges

Overview
Duration 2 week/s
When Semester 2, 2020
Where Kalgoorlie Campus
How Face to face (class room)
Skill set
Get started
Complete an application form here and our student services team will contact you to finalise your enrolment.

Course enquiry

Please note: This form is only for course enquiries. If you would like to apply or require further application information, please visit our Apply and Enrol page.

Operating a Small Business Skill Set (Fee Free)

State ID: AE150

Want to start a business? Let's make it happen.

If you're currently operating or thinking about starting up a small business, or would like to get job ready for an administrative support position in a small business operation, this is the skill set for you! 

Job opportunities

Study pathway

How to apply

How to apply
On Campus (Full-Time or Part-Time)
 Visit our Apply and Enrol page to find out how to apply for full-time, part-time or online courses.  
Flexible and Other Study Types 
We take applications for many of our flexible courses all year round.  Visit the Apply and Enrol page and use our Applicant Portal to lodge your application anytime. 
Apprenticeships and Traineeships 
For apprenticeships and traineeships, you must be employed in a training contract by an appropriate organisation to study. Find out more here.
International Students 
International students please visit www.tafeinternational.wa.edu.au Opens in a new window 
Short Courses and Skill Sets

Enrol in a short course or skill set by completing the form below, calling our student services team on 1800 672 700 or visiting your local campus.

 

Delivery location, important dates and study options

Training at CRTAFE will be offered with a blended, flexible delivery model to enable social distancing measures during the COVID-19 pandemic. This approach may include a combination of online and classroom based delivery, as well as practical and work experience placements. While the mode of delivery may vary, the content and key learning outcomes of the course will remain the same. Lecturers will provide specific instructions to their student groups on how training will be undertaken and the support available to them.

Semester 2, 2020

Geraldton Campus - Operating a Small Business Skill Set (Fee Free) - August

Overview

Fees and charges

Overview
Duration 1 day/s
When Semester 2, 2020
Where Geraldton Campus
How Face to face (class room)
Skill set
Get started
Complete an application form here and our student services team will contact you to finalise your enrolment.
Geraldton Campus - Operating a Small Business Skill Set (Fee Free) - July

Overview

Fees and charges

Overview
Duration 1 day/s
When Semester 2, 2020
Where Geraldton Campus
How Face to face (class room)
Skill set
Get started
Complete an application form here and our student services team will contact you to finalise your enrolment.
Kalgoorlie Campus - Operating a Small Business Skill Set (Fee Free) - Semester 2

Overview

Fees and charges

Overview
Duration 1 day/s
When Semester 2, 2020
Where Kalgoorlie Campus
How Face to face (class room)
Skill set
Get started
Complete an application form here and our student services team will contact you to finalise your enrolment.
Northam Campus - Operating a Small Business Skill Set (Fee Free) - Semester 2

Overview

Fees and charges

Overview
Duration 1 day/s
When Semester 2, 2020
Where Northam Campus
How Face to face (class room)
Skill set
Apply now
Ready to apply for this course? Check out the apply and enrol page for more information.

Course enquiry

Please note: This form is only for course enquiries. If you would like to apply or require further application information, please visit our Apply and Enrol page.

Customer Service Skill Set (Fee Free)

State ID: AE146

Retail, finance, pharmacy, hospitality, business, tourism... what industry doesn't have customers! 

Good customer service and communication skills are highly valued by employers in many different industries and areas of work, and this skill set will get you job ready with exactly the skills you need.

Job opportunities

Study pathway

How to apply

How to apply
On Campus (Full-Time or Part-Time)
 Visit our Apply and Enrol page to find out how to apply for full-time, part-time or online courses.  
Flexible and Other Study Types 
We take applications for many of our flexible courses all year round.  Visit the Apply and Enrol page and use our Applicant Portal to lodge your application anytime. 
Apprenticeships and Traineeships 
For apprenticeships and traineeships, you must be employed in a training contract by an appropriate organisation to study. Find out more here.
International Students 
International students please visit www.tafeinternational.wa.edu.au Opens in a new window 
Short Courses and Skill Sets

Enrol in a short course or skill set by completing the form below, calling our student services team on 1800 672 700 or visiting your local campus.

 

Delivery location, important dates and study options

Training at CRTAFE will be offered with a blended, flexible delivery model to enable social distancing measures during the COVID-19 pandemic. This approach may include a combination of online and classroom based delivery, as well as practical and work experience placements. While the mode of delivery may vary, the content and key learning outcomes of the course will remain the same. Lecturers will provide specific instructions to their student groups on how training will be undertaken and the support available to them.

Semester 2, 2020

Geraldton Campus - Customer Service Skill Set (Fee Free)

Overview

Fees and charges

Overview
Duration 1 day/s
When Semester 2, 2020
Where Geraldton Campus
How Face to face (class room)
Skill set
Get started
Complete an application form here and our student services team will contact you to finalise your enrolment.
Kalgoorlie Campus - Customer Service Skill Set (Fee Free)

Overview

Fees and charges

Overview
Duration 1 day/s
When Semester 2, 2020
Where Kalgoorlie Campus
How Face to face (class room)
Skill set
Get started
Complete an application form here and our student services team will contact you to finalise your enrolment.

Course enquiry

Please note: This form is only for course enquiries. If you would like to apply or require further application information, please visit our Apply and Enrol page.

Certificate III in Guiding

National ID: SIT30316 | State ID: AZV6

This qualification reflects the role of individuals who use a range of well-developed guiding skills combined with a substantial depth of subject matter knowledge to deliver tours. They work with some independence and under limited supervision using discretion and judgement to resolve problems.

How to apply

How to apply
On Campus (Full-Time or Part-Time)
 Visit our Apply and Enrol page to find out how to apply for full-time, part-time or online courses.  
Flexible and Other Study Types 
We take applications for many of our flexible courses all year round.  Visit the Apply and Enrol page and use our Applicant Portal to lodge your application anytime. 
Apprenticeships and Traineeships 
For apprenticeships and traineeships, you must be employed in a training contract by an appropriate organisation to study. Find out more here.
International Students 
International students please visit www.tafeinternational.wa.edu.au Opens in a new window 
Short Courses and Skill Sets

Enrol in a short course or skill set by completing the form below, calling our student services team on 1800 672 700 or visiting your local campus.

 

Delivery location, important dates and study options

Training at CRTAFE will be offered with a blended, flexible delivery model to enable social distancing measures during the COVID-19 pandemic. This approach may include a combination of online and classroom based delivery, as well as practical and work experience placements. While the mode of delivery may vary, the content and key learning outcomes of the course will remain the same. Lecturers will provide specific instructions to their student groups on how training will be undertaken and the support available to them.

Semester 1, 2020

Batavia Coast Marine Institute - Classroom

Overview

Fees and charges

Units

Overview
Duration 1 semester/s
When Semester 1, 2020
Where Batavia Coast Marine Institute
How Face to face (class room)
Register now
Ready to register for this course?  Check out the apply and enrol page, register now in our Application Portal or contact us on 1800 672 700.

Course enquiry

Please note: This form is only for course enquiries. If you would like to apply or require further application information, please visit our Apply and Enrol page.

Certificate III in Tourism

National ID: SIT30116 | State ID: AZV7

Everyday can be a holiday! Want to work in the exciting and diverse tourism industry?

This qualification will provide you with well-developed tourism service, sales or operational skills. You'll be taught about using discretion, judgement and having a sound knowledge of industry operations. On completion you'll be able to work under limited supervision and may provide operational advice and support to team members.

Important information

Job opportunities

Study pathway

How to apply

Important information

Additional Resources

Students will not be required to purchase additional resources for completion of class exercises. However, if the student personally requires additional materials for projects they will need to purchase these individually.

More information is provided in the Pre-Enrolment Information Pack.

Disclaimer

Courses at Central Regional TAFE are delivered subject to resources and demand. For the latest information, check with the appropriate campus, as course availability may be subject to review and change.

Job opportunities

Job roles include: attraction or theme park attendant, booking agent, cellar door salesperson, guide in a winery, guide and salesperson in an indigenous cultural centre, inbound tour coordinator, museum attendant, operations consultant or reservation sales agent for a tour operator, sales consultant, senior ride operator in an attraction or theme park or a visitor information officer.

Study pathway

Further study opportunities

Central Regional TAFE has many further study opportunities available. Check out our Course Guide for all your future study options. 

How to apply
On Campus (Full-Time or Part-Time)
 Visit our Apply and Enrol page to find out how to apply for full-time, part-time or online courses.  
Flexible and Other Study Types 
We take applications for many of our flexible courses all year round.  Visit the Apply and Enrol page and use our Applicant Portal to lodge your application anytime. 
Apprenticeships and Traineeships 
For apprenticeships and traineeships, you must be employed in a training contract by an appropriate organisation to study. Find out more here.
International Students 
International students please visit www.tafeinternational.wa.edu.au Opens in a new window 
Short Courses and Skill Sets

Enrol in a short course or skill set by completing the form below, calling our student services team on 1800 672 700 or visiting your local campus.

 

Delivery location, important dates and study options

Training at CRTAFE will be offered with a blended, flexible delivery model to enable social distancing measures during the COVID-19 pandemic. This approach may include a combination of online and classroom based delivery, as well as practical and work experience placements. While the mode of delivery may vary, the content and key learning outcomes of the course will remain the same. Lecturers will provide specific instructions to their student groups on how training will be undertaken and the support available to them.

Available all year round, 2020

Exmouth Campus - Self Paced Onsite

Overview

Fees and charges

Units

Overview
Duration 6 month/s
When Available all year round
Where Exmouth Campus
How Continuous Enrolment
Flexible delivery
Register now
Ready to register for this course?  Check out the apply and enrol page, register now in our Application Portal or contact us on 1800 672 700.
Geraldton Campus - Self Paced External

Overview

Fees and charges

Units

Overview
Duration 1 semester/s
When Available all year round
Where Geraldton Campus
How Continuous Enrolment
External mode
Register now
Ready to register for this course?  Check out the apply and enrol page, register now in our Application Portal or contact us on 1800 672 700.
Geraldton Campus - Self Paced Onsite

Overview

Fees and charges

Units

Overview
Duration 1 semester/s
When Available all year round
Where Geraldton Campus
How Continuous Enrolment
Flexible delivery
Register now
Ready to register for this course?  Check out the apply and enrol page, register now in our Application Portal or contact us on 1800 672 700.
Merredin Campus - Self Paced External

Overview

Fees and charges

Units

Overview
Duration 6 month/s
When Available all year round
Where Merredin Campus
How Continuous Enrolment
External mode
Register now
Ready to register for this course?  Check out the apply and enrol page, register now in our Application Portal or contact us on 1800 672 700.

Semester 1, 2020

Geraldton Campus - Classroom - Dual Qualification BSB30115 | Certificate III in Business and SIT30116 | Certificate III in Tourism

Overview

Fees and charges

Units

Overview
Duration 1 semester/s
When Semester 1, 2020
Where Geraldton Campus
How Face to face (class room)
Enquire now
Use our course enquiry form below to contact us and to express interest in this course. Places may still be available.

Semester 2, 2020

Geraldton Campus - Classroom

Overview

Fees and charges

Units

Overview
Duration 1 semester/s
When Semester 2, 2020
Where Geraldton Campus
How Face to face (class room)
Register now
Ready to register for this course?  Check out the apply and enrol page, register now in our Application Portal or contact us on 1800 672 700.

Course enquiry

Please note: This form is only for course enquiries. If you would like to apply or require further application information, please visit our Apply and Enrol page.

Certificate II in Tourism

National ID: SIT20116 | State ID: AZV4

Kick start your career in tourism with this entry-level course that will qualify you to become a receptionist in a travel agency, a museum attendant, or office assistant for a tour operator.

Start your career in tourism with this entry-level course. This course will qualify you to work across a number of strong-growth industries such as tourism, business and events.

Important information

Job opportunities

Study pathway

How to apply

Important information

Additional Resources

Learners may be required to provide additional resources for this course. Details are provided in the Pre-Enrolment Information Pack.

The course is delivered in two stages over 12 months.  Each stage comprises of a grouping of units which sequentially builds skills and knowledge for the qualification.

Stage 1 comprises of units relating to understanding the tourism and travel industry including the history of local, regional destination, heritage and cultural awareness. Then relating this within a customer service framework. A separate 2-day first aid course is scheduled for term 1.

Stage 2 comprises of researching customer destination and touring needs by brochure, pamphlets and online resources. Presenting information to a customer by way of case study and tour commentary. Health and safety requirements of self, customer taught in term one will be assessed in live situations in term 2.

Disclaimer

Courses at Central Regional TAFE are delivered subject to resources and demand. For the latest information, check with the appropriate campus, as course availability may be subject to review and change.

Job opportunities

Job opportunities include: Museum Attendant, Tour Operator Office Assistant, Retail Assistant (Tourist Attraction) or a Ride Attendant. This course provides opportunities for students to work in Eco and Marine Tourism.

Study pathway

Further study opportunities

Central Regional TAFE has many further study opportunities available. Check out our Course Guide for all your future study options. 

How to apply
On Campus (Full-Time or Part-Time)
 Visit our Apply and Enrol page to find out how to apply for full-time, part-time or online courses.  
Flexible and Other Study Types 
We take applications for many of our flexible courses all year round.  Visit the Apply and Enrol page and use our Applicant Portal to lodge your application anytime. 
Apprenticeships and Traineeships 
For apprenticeships and traineeships, you must be employed in a training contract by an appropriate organisation to study. Find out more here.
International Students 
International students please visit www.tafeinternational.wa.edu.au Opens in a new window 
Short Courses and Skill Sets

Enrol in a short course or skill set by completing the form below, calling our student services team on 1800 672 700 or visiting your local campus.

 

Delivery location, important dates and study options

Training at CRTAFE will be offered with a blended, flexible delivery model to enable social distancing measures during the COVID-19 pandemic. This approach may include a combination of online and classroom based delivery, as well as practical and work experience placements. While the mode of delivery may vary, the content and key learning outcomes of the course will remain the same. Lecturers will provide specific instructions to their student groups on how training will be undertaken and the support available to them.

Available all year round, 2020

Merredin Campus - Self Paced External

Overview

Fees and charges

Units

Overview
Duration 6 month/s
When Available all year round
Where Merredin Campus
How Continuous Enrolment
External mode
Register now
Ready to register for this course?  Check out the apply and enrol page, register now in our Application Portal or contact us on 1800 672 700.
Northam Campus - Self Paced External

Overview

Fees and charges

Units

Overview
Duration 6 month/s
When Available all year round
Where Northam Campus
How Continuous Enrolment
External mode
Register now
Ready to register for this course?  Check out the apply and enrol page, register now in our Application Portal or contact us on 1800 672 700.
Northam Campus - Self Paced Onsite

Overview

Fees and charges

Units

Overview
Duration 6 month/s
When Available all year round
Where Northam Campus
How Flexible delivery
Register now
Ready to register for this course?  Check out the apply and enrol page, register now in our Application Portal or contact us on 1800 672 700.

Semester 1, 2020

Geraldton Campus - Classroom

Overview

Fees and charges

Units

Overview
Duration 1 semester/s
When Semester 1, 2020
Where Geraldton Campus
How Face to face (class room)
Register now
Ready to register for this course?  Check out the apply and enrol page, register now in our Application Portal or contact us on 1800 672 700.

Course enquiry

Please note: This form is only for course enquiries. If you would like to apply or require further application information, please visit our Apply and Enrol page.

Certificate IV in Travel and Tourism

National ID: SIT40116 | State ID: AZT8

Do you have a taste for travel and planning?

Develop the high-level skills required to work across a range of exciting careers in the travel and tourism industry with a Certificate IV in Travel and Tourism from Central Regional TAFE.

You’ll gain strong working knowledge of the tourism and travel sector, including tourism and destinations, tour guiding, customer service, travel product information and networking.


Important information

Job opportunities

Study pathway

How to apply

Important information

Disclaimer

Courses at Central Regional TAFE are delivered subject to resources and demand. For the latest information, check with the appropriate campus, as course availability may be subject to review and change.

For further information about this course please see the Pre-Enrolment Information Pack.

Job opportunities

Job opportunities include: tourist information officer or travel consultant

Study pathway

Further study opportunities

Central Regional TAFE has many further study opportunities available. Check out our Course Guide for all your future study options. 

How to apply
On Campus (Full-Time or Part-Time)
 Visit our Apply and Enrol page to find out how to apply for full-time, part-time or online courses.  
Flexible and Other Study Types 
We take applications for many of our flexible courses all year round.  Visit the Apply and Enrol page and use our Applicant Portal to lodge your application anytime. 
Apprenticeships and Traineeships 
For apprenticeships and traineeships, you must be employed in a training contract by an appropriate organisation to study. Find out more here.
International Students 
International students please visit www.tafeinternational.wa.edu.au Opens in a new window 
Short Courses and Skill Sets

Enrol in a short course or skill set by completing the form below, calling our student services team on 1800 672 700 or visiting your local campus.

 

Delivery location, important dates and study options

Training at CRTAFE will be offered with a blended, flexible delivery model to enable social distancing measures during the COVID-19 pandemic. This approach may include a combination of online and classroom based delivery, as well as practical and work experience placements. While the mode of delivery may vary, the content and key learning outcomes of the course will remain the same. Lecturers will provide specific instructions to their student groups on how training will be undertaken and the support available to them.

This course is currently undergoing delivery planning and information will be available on our website shortly. Check back later, or use the course enquiry form below to have our Client Contact Centre contact you with further information about the next course start, delivery locations and study modes.

Course enquiry

Please note: This form is only for course enquiries. If you would like to apply or require further application information, please visit our Apply and Enrol page.

Tourism_003

Tourism_002

Tourism_001

Pages