Printing the course overview will compile the details for all availabilities into a single PDF file without the units attached. If you want to print the units out for one or multiple availabilities then select the checkboxes below.
Every office will want an employee with these skills.
The Business Ready skill set will give you the skills and knowledge required to deliver all aspects of customer service including how to create a relationship with customers, identify their needs, deliver services or products and process customer feedback. You'll also learn how to use business technology and produce business documents, follow work health and safety (WHS) and emergency procedures and instructions, and use computer software and organise electronic information and data.
Want to study online?
This course has an online study option with the practical aspects of the course to be completed in a workplace or at our Geraldton campus.
If you're aged 15—24 years (not at school), receiving the JobSeeker or JobKeeper payment, receiving Youth Allowance, AUSTUDY or ABSTUDY or holding a pensioner concession card, Health Care Card or a Repatriation Health Benefits Card issued by the Department of Veterans' Affairs, or a dependent of persons who are inmates of a custodial institution, you are eligible to enrol for free!
^ Please note: Eligibility requirements apply to some of the free training.
This course is available online.
^ Online availability varies at each campus. Some qualifications may require practical training and assessments to be done in person.
This skill set is part of the Skills Ready program. Other skill sets can be found on our Course List (opens in a new tab) page.
Certification
Upon successful completion you will receive a Statement of Attainment.
For more information about job and career pathways, visit JobOutlook(opens in a new tab) or Jobs and Skills WA
Study options and how to apply
Click on your preferred study option below to get started with your application or enrolment.
Available all year round, 2022
Kalgoorlie - Self Paced Onsite
| Duration | 6 Months | ||||||||||||
| When | Available all year round, 2022 | ||||||||||||
| Where | Kalgoorlie | ||||||||||||
| How | On Campus | ||||||||||||
| Course fee |
|
Please note: Where displayed, fees are only an estimate. Course information and fees are subject to change without notice.
- Fees may differ between campus locations due to the difference between elective units in the course study plan or a need to adapt courses to meet local industry needs.
- Fees may also differ for individuals depending on units of study selected, prior qualifications and recognition of prior learning (RPL).
- Fees are payable at the time of enrolment.
- Total fees quoted include tuition fees and resource fees. You may also be required to purchase text books, uniforms or other personal equipment that are not included in this fee estimate.
- For Lower Fees, local skills (half-price) courses please refer to additional eligibility information above.
- Proof of concession must be presented to access concession rates if eligible.
- Concession rates: If eligible, proof of concession must be presented.
- Concessions and the secondary school age fee cap do not apply to commercial courses (short courses), or Foundation Programs (i.e ESL and General Education).
- Secondary school aged persons (in 2021, students born on or after 1 July 2003 who are at least 15 years old in 2021) undertaking training that is not part of a VET Delivered to Secondary Schools program, the maximum course (tuition) fee chargeable is $420. Additional resource fees and discretionary fees may apply.
- VET Student Loans for eligible courses and fee caps may be subject to changes implemented by the Australian Government.
More information: Visit our fees and payment options page or call us on 1800 672 700
Northam - Self Paced External
| Duration | 6 Months | ||||||||||||
| When | Available all year round, 2022 | ||||||||||||
| Where | Northam | ||||||||||||
| How | On Campus | ||||||||||||
| Course fee |
|
Please note: Where displayed, fees are only an estimate. Course information and fees are subject to change without notice.
- Fees may differ between campus locations due to the difference between elective units in the course study plan or a need to adapt courses to meet local industry needs.
- Fees may also differ for individuals depending on units of study selected, prior qualifications and recognition of prior learning (RPL).
- Fees are payable at the time of enrolment.
- Total fees quoted include tuition fees and resource fees. You may also be required to purchase text books, uniforms or other personal equipment that are not included in this fee estimate.
- For Lower Fees, local skills (half-price) courses please refer to additional eligibility information above.
- Proof of concession must be presented to access concession rates if eligible.
- Concession rates: If eligible, proof of concession must be presented.
- Concessions and the secondary school age fee cap do not apply to commercial courses (short courses), or Foundation Programs (i.e ESL and General Education).
- Secondary school aged persons (in 2021, students born on or after 1 July 2003 who are at least 15 years old in 2021) undertaking training that is not part of a VET Delivered to Secondary Schools program, the maximum course (tuition) fee chargeable is $420. Additional resource fees and discretionary fees may apply.
- VET Student Loans for eligible courses and fee caps may be subject to changes implemented by the Australian Government.
More information: Visit our fees and payment options page or call us on 1800 672 700
Geraldton - Self Paced Onsite
| Duration | 6 Months | ||||||||||||
| When | Available all year round, 2022 | ||||||||||||
| Where | Geraldton | ||||||||||||
| How | On Campus | ||||||||||||
| Course fee |
|
Please note: Where displayed, fees are only an estimate. Course information and fees are subject to change without notice.
- Fees may differ between campus locations due to the difference between elective units in the course study plan or a need to adapt courses to meet local industry needs.
- Fees may also differ for individuals depending on units of study selected, prior qualifications and recognition of prior learning (RPL).
- Fees are payable at the time of enrolment.
- Total fees quoted include tuition fees and resource fees. You may also be required to purchase text books, uniforms or other personal equipment that are not included in this fee estimate.
- For Lower Fees, local skills (half-price) courses please refer to additional eligibility information above.
- Proof of concession must be presented to access concession rates if eligible.
- Concession rates: If eligible, proof of concession must be presented.
- Concessions and the secondary school age fee cap do not apply to commercial courses (short courses), or Foundation Programs (i.e ESL and General Education).
- Secondary school aged persons (in 2021, students born on or after 1 July 2003 who are at least 15 years old in 2021) undertaking training that is not part of a VET Delivered to Secondary Schools program, the maximum course (tuition) fee chargeable is $420. Additional resource fees and discretionary fees may apply.
- VET Student Loans for eligible courses and fee caps may be subject to changes implemented by the Australian Government.
More information: Visit our fees and payment options page or call us on 1800 672 700
Moora - Self Paced Onsite
| Duration | 6 Months | ||||||||||||
| When | Available all year round, 2022 | ||||||||||||
| Where | Moora | ||||||||||||
| How | On Campus | ||||||||||||
| Course fee |
|
Please note: Where displayed, fees are only an estimate. Course information and fees are subject to change without notice.
- Fees may differ between campus locations due to the difference between elective units in the course study plan or a need to adapt courses to meet local industry needs.
- Fees may also differ for individuals depending on units of study selected, prior qualifications and recognition of prior learning (RPL).
- Fees are payable at the time of enrolment.
- Total fees quoted include tuition fees and resource fees. You may also be required to purchase text books, uniforms or other personal equipment that are not included in this fee estimate.
- For Lower Fees, local skills (half-price) courses please refer to additional eligibility information above.
- Proof of concession must be presented to access concession rates if eligible.
- Concession rates: If eligible, proof of concession must be presented.
- Concessions and the secondary school age fee cap do not apply to commercial courses (short courses), or Foundation Programs (i.e ESL and General Education).
- Secondary school aged persons (in 2021, students born on or after 1 July 2003 who are at least 15 years old in 2021) undertaking training that is not part of a VET Delivered to Secondary Schools program, the maximum course (tuition) fee chargeable is $420. Additional resource fees and discretionary fees may apply.
- VET Student Loans for eligible courses and fee caps may be subject to changes implemented by the Australian Government.
More information: Visit our fees and payment options page or call us on 1800 672 700