Printing the course overview will compile details for all study options into a single file without units.
If you want to print the units out for one or multiple study options, select the appropriate checkbox.
Select at least one option to generate PDF.Every office will want an employee with these skills.
The Business Ready skill set will give you the skills and knowledge required to deliver all aspects of customer service including how to create a relationship with customers, identify their needs, deliver services or products and process customer feedback. You'll also learn how to use business technology and produce business documents, follow work health and safety (WHS) and emergency procedures and instructions, and use computer software and organise electronic information and data.
Want to study online?
This course has an online study option with the practical aspects of the course to be completed in a workplace or at our Geraldton campus.
This course remains FEE FREE in 2024! The course fees are 100 per cent subsidised by the WA State Government for WA residents.
Some eligibility conditions apply for the free training, and other fees may apply for some courses. Please see the FAQs on our Skills Ready page for further information.
^ Please note: Eligibility requirements apply to some of the free training.
This course is available online.
^ Online availability varies at each campus. Some qualifications may require practical training and assessments to be done in person.
This skill set is part of the Skills Ready program. Other skill sets can be found on our Course List (opens in a new tab) page.
Certification
Upon successful completion you will receive a Statement of Attainment.
For more information about job and career pathways, visit JobOutlook(opens in a new tab) or Jobs and Skills WA
Study options and how to apply
Click on your preferred study option below to get started with your application or enrolment. If you don't see your preferred study option, please complete our Course Enquiry form.
Available all year round, 2023
Geraldton - Self Paced External
Many of our courses offer flexible learning options that provide you with the opportunity to study WHENEVER and WHEREVER suits you. Typically, flexible, and self-paced options are part-time and open for enrolment all year round, allowing you to start, enrol and study continuously.
Once you enrol into your chosen units, you will have six (6) months from the date of your enrolment to complete your study.
| When | Available all year round, 2023 | ||||||||||||
| Where | Geraldton | ||||||||||||
| How | On Campus | ||||||||||||
| Course fee |
|
Please note: Course information and fees are subject to change without notice.
- Fees may differ between campus locations due to the difference between elective units in the course study plan or a need to adapt courses to meet local industry needs.
- Fees may also differ for individuals depending on units of study selected, prior qualifications and recognition of prior learning (RPL).
- Fees are payable at the time of enrolment.
- Total fees quoted include tuition fees and resource fees. You may also be required to purchase text books, uniforms or other personal equipment that are not included in this fee estimate.
- For Lower Fees, Local Skills (half-price) courses please refer to additional eligibility information above.
- Concession rates: If eligible, proof of concession must be presented.
- Concessions and the secondary school age fee cap do not apply to commercial courses (short courses), or Foundation Programs (i.e ESL and General Education).
- Secondary school aged persons (in 2023, students born on or after 1 July 2005 who are at least 15 years old in 2023) undertaking training that is not part of a VET Delivered to Secondary Schools program, the maximum course (tuition) fee chargeable is $420. Additional resource fees and discretionary fees may apply.
- VET Student Loans for eligible courses and fee caps may be subject to changes implemented by the Australian Government.
More information: Visit our fees and payment options page or call us on 1800 672 700
Geraldton - Self Paced Onsite
Many of our courses offer flexible learning options that provide you with the opportunity to study WHENEVER and WHEREVER suits you. Typically, flexible, and self-paced options are part-time and open for enrolment all year round, allowing you to start, enrol and study continuously.
Once you enrol into your chosen units, you will have six (6) months from the date of your enrolment to complete your study.
| Duration | 6 Months | ||||||||||||
| When | Available all year round, 2023 | ||||||||||||
| Where | Geraldton | ||||||||||||
| How | On Campus | ||||||||||||
| Course fee |
|
Please note: Course information and fees are subject to change without notice.
- Fees may differ between campus locations due to the difference between elective units in the course study plan or a need to adapt courses to meet local industry needs.
- Fees may also differ for individuals depending on units of study selected, prior qualifications and recognition of prior learning (RPL).
- Fees are payable at the time of enrolment.
- Total fees quoted include tuition fees and resource fees. You may also be required to purchase text books, uniforms or other personal equipment that are not included in this fee estimate.
- For Lower Fees, Local Skills (half-price) courses please refer to additional eligibility information above.
- Concession rates: If eligible, proof of concession must be presented.
- Concessions and the secondary school age fee cap do not apply to commercial courses (short courses), or Foundation Programs (i.e ESL and General Education).
- Secondary school aged persons (in 2023, students born on or after 1 July 2005 who are at least 15 years old in 2023) undertaking training that is not part of a VET Delivered to Secondary Schools program, the maximum course (tuition) fee chargeable is $420. Additional resource fees and discretionary fees may apply.
- VET Student Loans for eligible courses and fee caps may be subject to changes implemented by the Australian Government.
More information: Visit our fees and payment options page or call us on 1800 672 700
Kalgoorlie - Self Paced Onsite
Many of our courses offer flexible learning options that provide you with the opportunity to study WHENEVER and WHEREVER suits you. Typically, flexible, and self-paced options are part-time and open for enrolment all year round, allowing you to start, enrol and study continuously.
Once you enrol into your chosen units, you will have six (6) months from the date of your enrolment to complete your study.
| Duration | 6 Months | ||||||||||||
| When | Available all year round, 2023 | ||||||||||||
| Where | Kalgoorlie | ||||||||||||
| How | On Campus | ||||||||||||
| Course fee |
|
Please note: Course information and fees are subject to change without notice.
- Fees may differ between campus locations due to the difference between elective units in the course study plan or a need to adapt courses to meet local industry needs.
- Fees may also differ for individuals depending on units of study selected, prior qualifications and recognition of prior learning (RPL).
- Fees are payable at the time of enrolment.
- Total fees quoted include tuition fees and resource fees. You may also be required to purchase text books, uniforms or other personal equipment that are not included in this fee estimate.
- For Lower Fees, Local Skills (half-price) courses please refer to additional eligibility information above.
- Concession rates: If eligible, proof of concession must be presented.
- Concessions and the secondary school age fee cap do not apply to commercial courses (short courses), or Foundation Programs (i.e ESL and General Education).
- Secondary school aged persons (in 2023, students born on or after 1 July 2005 who are at least 15 years old in 2023) undertaking training that is not part of a VET Delivered to Secondary Schools program, the maximum course (tuition) fee chargeable is $420. Additional resource fees and discretionary fees may apply.
- VET Student Loans for eligible courses and fee caps may be subject to changes implemented by the Australian Government.
More information: Visit our fees and payment options page or call us on 1800 672 700
Moora - Self Paced External
Many of our courses offer flexible learning options that provide you with the opportunity to study WHENEVER and WHEREVER suits you. Typically, flexible, and self-paced options are part-time and open for enrolment all year round, allowing you to start, enrol and study continuously.
Once you enrol into your chosen units, you will have six (6) months from the date of your enrolment to complete your study.
| When | Available all year round, 2023 | ||||||||||||
| Where | Moora | ||||||||||||
| How | On Campus | ||||||||||||
| Course fee |
|
Please note: Course information and fees are subject to change without notice.
- Fees may differ between campus locations due to the difference between elective units in the course study plan or a need to adapt courses to meet local industry needs.
- Fees may also differ for individuals depending on units of study selected, prior qualifications and recognition of prior learning (RPL).
- Fees are payable at the time of enrolment.
- Total fees quoted include tuition fees and resource fees. You may also be required to purchase text books, uniforms or other personal equipment that are not included in this fee estimate.
- For Lower Fees, Local Skills (half-price) courses please refer to additional eligibility information above.
- Concession rates: If eligible, proof of concession must be presented.
- Concessions and the secondary school age fee cap do not apply to commercial courses (short courses), or Foundation Programs (i.e ESL and General Education).
- Secondary school aged persons (in 2023, students born on or after 1 July 2005 who are at least 15 years old in 2023) undertaking training that is not part of a VET Delivered to Secondary Schools program, the maximum course (tuition) fee chargeable is $420. Additional resource fees and discretionary fees may apply.
- VET Student Loans for eligible courses and fee caps may be subject to changes implemented by the Australian Government.
More information: Visit our fees and payment options page or call us on 1800 672 700
Northam - Self Paced External
Many of our courses offer flexible learning options that provide you with the opportunity to study WHENEVER and WHEREVER suits you. Typically, flexible, and self-paced options are part-time and open for enrolment all year round, allowing you to start, enrol and study continuously.
Once you enrol into your chosen units, you will have six (6) months from the date of your enrolment to complete your study.
| When | Available all year round, 2023 | ||||||||||||
| Where | Northam | ||||||||||||
| How | On Campus | ||||||||||||
| Course fee |
|
Please note: Course information and fees are subject to change without notice.
- Fees may differ between campus locations due to the difference between elective units in the course study plan or a need to adapt courses to meet local industry needs.
- Fees may also differ for individuals depending on units of study selected, prior qualifications and recognition of prior learning (RPL).
- Fees are payable at the time of enrolment.
- Total fees quoted include tuition fees and resource fees. You may also be required to purchase text books, uniforms or other personal equipment that are not included in this fee estimate.
- For Lower Fees, Local Skills (half-price) courses please refer to additional eligibility information above.
- Concession rates: If eligible, proof of concession must be presented.
- Concessions and the secondary school age fee cap do not apply to commercial courses (short courses), or Foundation Programs (i.e ESL and General Education).
- Secondary school aged persons (in 2023, students born on or after 1 July 2005 who are at least 15 years old in 2023) undertaking training that is not part of a VET Delivered to Secondary Schools program, the maximum course (tuition) fee chargeable is $420. Additional resource fees and discretionary fees may apply.
- VET Student Loans for eligible courses and fee caps may be subject to changes implemented by the Australian Government.
More information: Visit our fees and payment options page or call us on 1800 672 700