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Business Ready Skill Set
State ID: AE137
Almost every business has an office — and there's no shortage of job opportunities here!
From administration work through to customer service, using business technology, dealing with accounts and finances through to digital marketing — you just need to be skills ready!
The Business Ready skill set will give you the skills and knowledge required to deliver all aspects of customer service including how to create a relationship with customers, identify their needs, deliver services or products and process customer feedback. You'll also learn how to use business technology and produce business documents, follow work health and safety (WHS) and emergency procedures and instructions, and use computer software and organise electronic information and data.
Further study pathways
This skill set provides a pathway to further study in the following Lower fees, local skills half-price course fees qualifications.
- Certificate IV in Business
- Certificate IV in Project Management Practice
Other qualifications for further study include the following.
- Certificate II in Business
- Certificate II in Community Services
- Certificate II in Financial Services
- Certificate II in Customer Engagement
- Certificate II in Business
Certification
Upon successful completion you will receive a Statement of Attainment
Fees
This course is available for free for eligible students. If this applies to you visit the fee free course page to enrol.
Job opportunities
Study pathway
How to apply
Job opportunities
Study pathway
How to apply
On Campus (Full-Time or Part-Time)
Visit our Apply and Enrol page to find out how to apply for full-time, part-time or online courses.
Flexible and Other Study Types
We take applications for many of our flexible courses all year round. Visit the Apply and Enrol page and use our Applicant Portal to lodge your application anytime.
Apprenticeships and Traineeships
For apprenticeships and traineeships, you must be employed in a training contract by an appropriate organisation to study. Find out more here.
International Students
International students please visit www.tafeinternational.wa.edu.au 
Short Courses and Skill Sets
Enrol in a short course or skill set by completing the form below, calling our student services team on 1800 672 700 or visiting your local campus.
Delivery location, important dates and study options
Training at CRTAFE will be offered with a blended, flexible delivery model to enable social distancing measures during the COVID-19 pandemic. This approach may include a combination of online and classroom based delivery, as well as practical and work experience placements. While the mode of delivery may vary, the content and key learning outcomes of the course will remain the same. Lecturers will provide specific instructions to their student groups on how training will be undertaken and the support available to them.