Education and Community Services

Are you a carer looking to upskill? 

This short course is aimed for those currently working within the community care sector who may be required to administer medication.  You will gain the skills and required knowledge to confidently  prepare and provide medication assistance and documentation.   

If you're passionate about improving your service delivery to your Aged Care clients, you've come to the right place.

When you complete the Certificate IV in Ageing Support you will be ready to work in the Aged Care workplace in a more informed and confident manner and provide excellent care for your clients. This qualification will provide with you with an excellent understanding of consumer directed care and will allow you to provide better services to your clients and the organisations you work for. You will gain advanced skills in client care and planning, navigating legal and ethical considerations in an Aged Care workplace and an increased knowledge of falls prevention and other complex health issues.

Recognition of Prior Learning

If you’re based in Kalgoorlie or Northam and are interested in this course, this qualification may be offered by Recognition of Prior Learning. For more info about RPL, click here.

Half price fees apply!

Make a difference to people's lives.

This course will introduce you to the community services industry. You'll gain the essential theoretical knowledge and practical skills by completing this qualification.

You'll cover language, literacy and numeracy; further study and job options; study skills as well as communication and computing.

You will gains skills in:

• Communication
• Information provision and processing
• Administration support
• Networking
• Group support.

Start on your path to a career in Community Services, Aged Care, Children's Services or Disability Services.

Half price fees apply!  

Learn the skills to make a difference for communities.

When you complete the Certificate III in Community Services Work you'll be on your way to a career as a youth worker, support worker, or family carer.

You will gain the knowledge and skills to communicate and work effectively and appropriately with individuals and groups in a variety of settings, gathering and providing information, advocacy and community development, ethical behaviour and legal responsibilities.

You will also gain an understanding of mental health, alcohol, drug, and domestic violence services.

You will learn skills in:

• Effective communication
• Gathering, maintaining and providing information
• Advocacy and community development processes
• Ethical behaviour, and
• Legal responsibilities of community workers.

This qualification applies to community work delivered through a broad range of services which provide support to individuals and groups. This level of training is appropriate for support workers, caseworkers and client contact officers.

You will also gains skills in:

• Participating in local government and community organisations
• Assisting in planning and developing programs to meet needs
• Communicating effectively
• Networking
• Assisting in developing and facilitating community education and development and
• Gathering, maintaining and providing information and understanding legal and ethical requirements. 

Half price fees apply!  

Further your skills in developing services and programs for the community.

You will gain the knowledge and skills to communicate and work effectively in the community services sector, promoting social, emotional and physical wellbeing, responding to critical situations, responding to children at risk, assisting collective action, working with cultural diversity, ethical behaviour and legal responsibilities. This qualification will provide you with a range of practical skills and knowledge that will assist you in interventions with clients and the implementation of health promotion.

You will gain skills in:

• Communicating at an advanced level
• Understanding behaviour of clients
• Training and group work
• Designing programs for accessibility
• Enhancing community participation
• Gathering, maintaining and providing information
• Understanding legal and ethical requirements, and
• Advocating effectively.

At this level, you may obtain work which is autonomous with limited responsibility within established parameters and may be required to supervise and lead other workers in projects or teams. Work may take place in a range of community service, case work or case management contexts.

Enhance your employment options by doing a dual qualification

If you choose to enrol in extra units you can gain a dual qualification with the:

CHC40413 Certificate IV in Youth Work(opens in a new tab)

This qualification reflects the role of workers who develop and facilitate programs for young people through a range of community-based programs designed to address the social, behavioural, health, welfare, developmental and protection needs of young people.

This work may be undertaken through employment in community, government and youth sector agencies and workers will be:

• responsible for implementing policies and guidelines of the employing organisation
• largely self-directed with fairly autonomous decision-making capacity under the indirect supervision of a manager.

Please note:

• This qualification is in transition, and the course code is subject to change.
• This course requires students to live or be able to travel to campus for practical assessments and/or as required.

Advocate for social justice and build stronger communities.

You will learn skills in consultation, community program development, group work, advocacy, case management, policy and research. You will also learn skills in the management of finances, work safety and the work environment. You will undertake projects that involve working as part of a team and with the community. As part of this qualification you will undertake a supervised work placement where you will be able to apply the skills and knowledge you have learned.

The course is delivered over 12 months and is grouped into 3 stages (approx. 40 weeks). Each stage comprises of a grouping of units which sequentially builds skills and knowledge for the qualification.

Stage 1 comprises of units relating to workplace safety, compliance, diversity and communication which provide the knowledge and foundation for the remaining units

Stage 2 comprises of units which relate specifically to the specialist areas of these qualifications in the areas of Counselling, Community Development and Youth Work.

Stage 3 comprises of units that relate to working with complex individuals and managing services for clients in crisis.

Enhance your employment options by doing a dual qualification

If you choose to enrol in additional units you can gain a dual qualification with one of the below. These options are discussed with students prior to enrolling.

CHC50413 | Diploma of Youth Work(opens in a new tab)

This qualification reflects the role of people with responsibility for the development and the outcomes of programs and services for young people managed through a range of agencies and designed to meet the social, behavioural, health, welfare, developmental and protection needs of young people. This work may be undertaken through employment in community, government and welfare agencies.

CHC51015 | Diploma of Counselling(opens in a new tab)  (*Not a half price qualification)

This qualification reflects the role of counsellors, who work with clients on personal and psychological issues using established counselling modalities. They use communication, micro-counselling and interviewing skills and draw on varied counselling therapies to assist clients. At this level, the counsellor will be working in defined and supported counselling roles in established agencies rather than in independent practice. 

If learners complete all the units on the timetable, plus have completed CHC40413 Certificate IV in Youth Work and CHC42015 Certificate IV in Community Services, they will gain certification in CHC52015 Diploma of Community Services, CHC51015 Diploma of Counselling and CHC51413 Diploma of Youth Work.

Half price fees apply! 

Please note: This qualification is in transition, and the course code is subject to change.

Start your career in Community Support with this Skill Set

This Skill Set will give you the basic skills and knowledge required to participate in safe work practices to ensure their own health and safety, and that of others in work environments that involve caring directly for clients, as well as developing the skills required to communicate effectively with others. 

Students will also learn how to provide first aid in line with first aid guidelines determined by the Australia Resuscitation Council (ARC) and other Australian national peak clinical bodies.

Your career in listening and helping others is here.

This nationally recognised qualification provides the first step towards a career in Counselling and entry into the counselling profession. During the course you will gain industry experience and grow your expertise by completing two supervised field placements with one of 170 government and community agencies.

You may work in the areas of mental health, drugs and alcohol abuse, family and domestic violence, housing, adolescent development, or parenting and relationships - giving you a competitive edge to secure employment in this fast-growing industry.

Counsellors work with clients on personal and psychological issues using established counselling modalities. They use communication, micro-counselling and interviewing skills and draw on varied counselling therapies to assist clients. At this level, the counsellor will be working in defined and supported counselling roles in established agencies rather than in independent practice. 

This course may be of particular interest to graduates of Diploma or higher in community services, youth work, mental health, allied field or applicants with more than two years work/volunteer experience in community services. If you have not already completed the above you may be able to complete a combined Diploma of Community Services and Diploma of Counselling.

The course is delivered over 12 months and is grouped into 3 stages (approx. 40 weeks). Each stage comprises of a grouping of units which sequentially builds skills and knowledge for the qualification.

Stage 1 comprises of units relating to workplace safety, compliance, diversity and communication which provide the knowledge and foundation for the remaining units

Stage 2 comprises of units which relate specifically to the specialist areas of these qualifications in the areas of Counselling, Community Development and Youth Work.

Stage 3 comprises of units that relate to working with complex individuals and managing services for clients in crisis.

Enhance your employment options by doing a dual qualification

If you enrol at the Geraldton campus and you choose to enrol in additional units you can gain a dual qualification with one of the below. These options are discussed with students prior to enrolling.

CHC52015 | Diploma of Community Services(opens in a new tab)

This qualification reflects the roles of community services and case management workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities. At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.

CHC50413 | Diploma of Youth Work(opens in a new tab)

This qualification reflects the role of people with responsibility for the development and the outcomes of programs and services for young people managed through a range of agencies and designed to meet the social, behavioural, health, welfare, developmental and protection needs of young people. This work may be undertaken through employment in community, government and welfare agencies.

Your passion for helping others can be a rewarding career. 

A Certificate IV in Disability will prepare you to work as a disability support worker in a client's home or within a community organisation. Learn how to help people with an intellectual or physical disability, by empowering them to become more independent and self-reliant, allowing them to participate in community activities.

People working at this level may be a supervisor or manage the performance of other team members, you can also report to service managers and may liaise with health professionals and other service agencies. 

The sector is demanding higher qualifications and training from educators in this field to ensure consistently high standards of education and care for children placed in these services. This can be achieved by completing the Certificate III in Early Childhood Education and Care.

You'll learn how to interact and foster the development of the children while working within legal requirements and ensuring the children's health and safety are not at risk. You will work closely with children from different backgrounds and cultures and provide care and support for them in various childcare situations.

You will gain skills in:

• Caring for children
• Applying health and hygiene principles
• Understanding legal and ethical requirements
• Providing nutritional needs for babies and children
• Developing and implementing play experiences
• Understanding child development stages
• Working with families and working effectively in a team environment. 

This diploma will provide you with the skills and knowledge to manage the operation of a child care centre where you would be responsible for planning, implementing and managing programs in early childhood services (0-5 years), in accordance with licensing, accreditation and duty of care requirements. You would also supervise staff and volunteers.

During this course you will learn to provide care and meet the social, emotional, physical and educational needs of infants and young children in various care settings.

As part of this qualification you will undertake ongoing work placement where you will be able to apply the skills and knowledge you have learned. You will work closely with children from different backgrounds and cultures and provide care and support for them.

You will gain skills in:

• Ethical work practices and legal requirements of the industry
• Advanced skills in:
  • Care routines
  • Working with families
  • Observing and recording children's behaviour
  • Working with culturally diverse clients
  • Managing safety in the workplace.

Start your career in the community care industry.

In these unprecedented times, industries need workers to manage infection control while in the direct care of others.

There is increased opportunity for new workers to pick up skills in direct care and progress to an entry level role.

In an era of COVID-19 infection control, gain the skills and knowledge required to provide entry level support and basic client care for a range of roles and purposes within the aged care and disability support sectors. 

Embark on a fulfilling career helping others.

You will gain the knowledge and skills to work effectively in the aged care industry or disability sector, caring, enabling people to maintain independence. You will gain an understanding about supporting people with dementia, safety procedures, ethical behaviour, infection control, working with cultural diversity, and workplace health and safety.

You will develop the skills and knowledge required to provide personal, physical and emotional support to people who require assistance with daily living, including the elderly and people with disabilities.

This qualification reflects the role of workers in the community and/or residential setting who follow an individualised plan to provide person-centred support to people who may require support due to ageing, disability or some other reason. Work involves using discretion and judgement in relation to individual support as well as taking responsibility for own outputs. Workers have a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centred support.

Half price fees apply!

Make a difference in people's lives. 

This qualification will give you the skills to provide direct support and care to people living in aged care, community and residential care facilities. You'll gain theoretical and practical training to follow an individualised plan to support people in their homes, people with complex needs and to tailor the care and support to the individual client. 

Half price fees apply!

Provide support and empower people with disabilities. 

This course will enable you to start your career in disability support. You will gain the skills and knowledge required  to provide care and support to people with disabilities enabling them to maintain their independence. You will have the opportunity to find work in a variety of settings including residential, individual support, home care, advocacy, case management and day support. 

Do you have a passion to help others?  

In this course you will learn how to provide direct care to people who are unable to care for themselves due to ill health or disability. You will gain the skills and knowledge to put your skills into practice within the aged care and home and community care sector. 

Topics covered include:

• How to empower people 
• Healthy body systems
• Infection control
• Safe work practices 

Half price fees apply!

Further your education and training today.

This course aims to provide a general education. That is, initial skill development in reading, writing and numeracy and skill development in a variety of areas to meet personal needs and to facilitate participation in the community, or other workplace and further education and training.

On successful completion of this course a participant will be able to:

• develop a learning plan and portfolio with support
• read and interpret a limited range of short, simple and personally relevant texts
• create short simple, personally relevant texts
• recognise simple mathematical information in familiar and everyday situations.

Gain the skills to work with clients experiencing a mental health illness

This short course will provide those working in the community services sector with the skills to assist clients who are experiencing mental health concerns and respond to the increasing need for mental health awareness. 

The community mental health sector values employees with strong ‘soft’ skills and the capacity to provide person-centred, recovery-focussed care. This skill set provides people who are interested in working in the sector the opportunity to determine if it is the right fit for them and understand and develop foundational skills for entry into the sector.

Step you way into a career in Early Childhood Education and Care

With this Skill Set, you'll gain an understanding of children’s learning, basic learning support, identifying and responding to children at risk, and workplace health and safety — and much more! It is the perfect stepping stone to start your career in Early Childhood Education and Care, preparing you for further training.

Do you work in local government and need specialist administration skills to conduct internal audits and reviews of Council lessees, tenants, and service operators?

LGA40120 Certificate IV in Local Government (Regulatory Services) is the course for you! This nationally recognised qualification teaches you how to monitor areas under council jurisdiction, investigate breaches of legislation, prepare documentation and court evidence, then represent Council in legal proceedings. The course also covers community consultation, safety and general compliance.

Complete physical tasks safely. 

As a support worker or a carer you may be required to complete manual handling tasks for your patients. This short course will provide you with the knowledge and practical skills to safely complete manual handling tasks such as lifting, moving, carrying and other physical activities required to assist your patient. 

Confidently and safely administer PEG feeding. 

This short course is aimed for those currently working with patients who may require a percutaneous endoscopic gastrostomy (PEG) tube. You will learn the reasons why PEG feeding may be required and how to administer PEG feeding. This training will provide you with the confidence to provide the necessary support to your patients.

This Skill Set is a valuable tool for all officers who deal with compliance, statute law and legal matters. It is a hands-on, interactive course conducted by experienced personnel who will provide you with support and legislation reference for all facets of your job at hand.

Gain the skills and knowledge  that will assist you in assessing and gathering evidence, preparing a brief of evidence for presentation to court, and conducting the prosecution in court in a professional and confident manner. 

This unit applies to individuals working in local government across all job levels.

The skills in this qualification must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

Your first step to a caring career.

Many individuals require support services to help them live an independent and fulfilling life — including people with physical or intellectual disability, older people, and vulnerable members of the community.

This is highly rewarding work, but employers look for people who are job ready with basic skills and knowledge for entry level roles in one-on-one or group support settings, or for administrative role in a care facility. With the Provide Individual Support skill set, that will be you! 

You'll learn about following a client's individual care or support plan to meet their personal support needs, how to comply with personal hygiene standards, maintain food safety, contribute to the cleanliness of food handling areas and dispose of food appropriately, prepare for and provide medication assistance and complete medication documentation, supporting a client to self-administer medication, safe work practices for the health and safety of yourself and your clients, and how to recognise potentially hazardous manual tasks and complete those tasks in a safe manner. 

Support your community and workplace with your knowledge.

This course meets the generic requirements for compliance management in specialised council work areas, such as environmental health and planning. Individual councils may apply different levels and types of regulatory authority to specific job roles associated with this skill set. This skill set is not designed to provide detailed technical and specific knowledge in, for example, building inspection, animal control, parking management or environmental health. 

You will gain the underpinning knowledge and skills in the complex areas of:

• compliance monitoring and investigation
• negotiation skills
• communication skills
• conflict resolution
• community education

This course is for those that have completed the Regulatory Officer Compliance (ROCS) 1 workshop and are wanting to further develop their skills and knowledge. Students will complete two separate workshops over four days. 

Parking Controls (2 Days) 
Students will perform parking controls and parking meter maintenance duties. 

Investigate Alleged Breaches (2 Days) 
Students will learn how to actively take witness statements and produce written reports detailing the investigation techniques used to obtain evidence. 

Please note:
This course is delivered in Beechboro (Perth, Western Australia).

Learn how to capture and handle reptiles safely.

This one day workshop will provide the participant with the skills and knowledge to:

• Describe the basic behaviour of reptiles and safe handling
• Correct methods of transporting reptiles
• The legal requirements of capturing and handling reptiles
• Understanding symptoms and signs of snake bite
• Demonstrate first aid management of a person who has been bitten by a snake

Support students with additional needs, and assist teachers with creating comfortable and encouraging class environments.

This qualification is nationally recognised, providing you with future job opportunities to gain employment in the education sector. It is aimed at workers who provide assistance and support to teachers and students in a range of educational settings. These may include public, Catholic and independent schools and community education centres.

You will learn how to effectively communicate with students and colleagues, provide support to students in developing their literacy and numeracy skills and learn how to work collaboratively as part of an educational team. As part of this qualification you will undertake supervised work placement where you will be able to apply the skills and knowledge you have learned.

You will gain the following skills:

• Improving literacy and numeracy in classrooms
• Understanding and applying legal and ethical requirements
• Integrating Information Communication Technology (ICT) across the curriculum
• Implementing planned education programs for students with additional needs
• Working effectively with culturally diverse students and staff, and
• Contributing to the safety and health of students.

Work with children and teachers to enhance learning in school environments.

You will have the opportunity to undertake a wide variety of tasks in the classroom and school setting to contextualise this knowledge and improve your practical skills.

This qualification is nationally recognised, providing you with future job opportunities to gain employment in the education sector. A key focus of this course is on supporting students with special needs, including those with Autism Spectrum Disorder. In addition you will develop an awareness of diversity in the education sector and wider community and understand the need to promote cultural safety.

You will gain the knowledge and skills in the following areas:

• Contributing to and implementing behaviour management plans
• Understanding and applying legal and ethical requirements
• Contributing to and implementing documented education plans for students with additional needs
• Identifying and responding to children and young people at risk
• Working effectively with students with a diverse range of additional needs, and
• Participating in workplace health and safety.

Turn your passion for sharing knowledge and training others into a career.

When you complete the Certificate IV in Training and Assessment you will be ready to start a rewarding career as a vocational trainer, assessor, or lecturer, either in the private or public sector.

You will gain the knowledge and skills to deliver and assess training, design and develop training programs, present to groups of learners, and participate in assessment moderation and validation.

This qualification meets the legislative requirement for anyone wishing to deliver Training and Assessment for a registered training organisation in Australia. Significant practical or industry experience in your chosen field is also needed.  

Please note: This qualification is in transition, and the course code is subject to change.

Get started in community care. 

This course will give you a great starting point to get into the industry, as it covers important areas such as first aid, communicating with diverse people, and customer service in a community care setting. You'll gain the skills and knowledge to prepare you for a career in helping others in the community. 

You'll gain these skills:

• Provide first aid 
• Greet clients and provide the first point of contact 
• Work with people from diverse backgrounds and demonstrate cultural sensitivity
• Communicate and work within health or community services 
• Comply with infection prevention and control policies and procedures 

Do you enjoy working with and assisting young people?

Working with youth is a rewarding and challenging career, where you can make a big difference in the lives of children and young people. Learn how to create a range of community-based programs designed to address the social, behavioural, health, welfare, developmental and protection needs of young people while working to legal and ethical requirements. You will undertake a supervised or simulated work placement where you will be able to apply the skills and knowledge you have learned.

You will develop skills in:

• developing and facilitating community education and development
• communication and networking
• advocating effectively
• case work and report writing
• understanding legal and ethical requirements
• planning, developing and implementing youth programs and
• implementing policies and guidelines.

This qualification provides employment oppotunities in  community, government and youth sector agencies where you'll be responsible for implementing policies and guidelines of the employing organisation. Work is largely self-directed with fairly autonomous decision-making capacity under the indirect supervision of a manager.

Enhance your employment options by doing a dual qualification

If you choose to enrol in extra units you can gain a dual qualification with the:

CHC42015 Certificate IV in Community Services(opens in a new tab)

This qualification reflects the role of community service workers who design and deliver person-centred services to individuals and/or groups. Workers may provide support, advocacy or interventions to individual clients, groups or communities across a range of services.

At this level, workers may be autonomous with limited responsibility within established parameters and may be required to supervise and lead other workers in projects or teams. Work may take place in a range of community service, case work or case management contexts.

Please note:

• This qualification is in transition, and the course code is subject to change.
• This course requires students to live or be able to travel to the Geraldton campus for practical assessments and/or as required.

Make a lifelong difference at a crucial time in a young person's life.

When you complete the Diploma of Youth Work you'll be on your way to a team leading career as a youth worker, youth officer, or case worker.

You will gain the knowledge and skills to communicate and work effectively in the youth sector, developing and managing youth programs, promoting social, emotional and physical wellbeing, responding to critical situations, working with youth at risk, assisting collective action, developing and maintaining professional networks, working with cultural diversity, ethical behaviour and legal responsibilities.

The course is delivered over 12 months and is grouped into 3 stages (approx. 40 weeks) Each stage comprises of a grouping of units which sequentially builds skills and knowledge for the qualification.

Stage 1 comprises of units relating to workplace safety, compliance, diversity and communication which provide the knowledge and foundation for the remaining units

Stage 2 comprises of units which relate specifically to the specialist areas of these qualifications in the areas of Counselling, Community Development and Youth Work.

Stage 3 comprises of units that relate to working with complex individuals and managing services for clients in crisis.

You may choose to complete one or two of the Diploma qualifications rather than all three. The options are discussed with students prior to enrolling.

Enhance your employment options by doing a dual qualification

If you choose to enrol in additional units you can gain a dual qualification with one of the below. These options are discussed with students prior to enrolling.

CHC52015 | Diploma of Community Services(opens in a new tab)

This qualification reflects the roles of community services and case management workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities. At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.

CHC51015 | Diploma of Counselling(opens in a new tab)  (*Not a half price qualification)

This qualification reflects the role of counsellors, who work with clients on personal and psychological issues using established counselling modalities. They use communication, micro-counselling and interviewing skills and draw on varied counselling therapies to assist clients. At this level, the counsellor will be working in defined and supported counselling roles in established agencies rather than in independent practice. 

If learners complete all the units on the timetable, plus have completed CHC40413 Certificate IV in Youth Work and CHC42015 Certificate IV in Community Services, they will gain certification in CHC52015 Diploma of Community Services, CHC51015 Diploma of Counselling and CHC51413 Diploma of Youth Work.

Half price fees apply!

Please note: This qualification is in transition, and the course code is subject to change.