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Education and Community Services

Why choose a career in Education & Community Services?

Do you have a passion for making a positive impact on other people’s lives? A career in Education and Community Services could be your ideal vocation. From early child care and aged care to counselling and participating in local government: there is a diverse range of rewarding opportunities within the education and community services sector. 

Craft your own career.

Whatever your passion is, at Central Regional TAFE, we want to help you have a flying start into a fulfilling career. Have your eyes set on university? Our diploma qualifications in Education and Community Services can offer you a pathway into university study. 

Did you know?

The Children's Services training area offers an on-campus creche to staff and students. Children can play in a new, safe and stimulating environment while being supervised by Early Childhood Education students and staff. 

Reasons to study in this industry

  • Education, training and social assistance are in the top three industries for the highest employment growth over the next five years. 
  • Qualified Community workers and educators are highly sought after in WA and across Australia.
  • A high percentage of workers are regionally based.

Australian Jobs, 2019

Do you have a passion for helping others? Would you like to make a positive impact on people’s lives every day? You might find a career in aged care to be a fulfilling and rewarding avenue. 

As Australia’s ageing population gets larger, there is a growing demand for professional support workers. Once qualified, you’ll have a wide range of employment opportunities and roles across the aged care sector. You may work as a personal carer in someone’s home, take up a position at a residential aged care facility or help deliver respite care services for those at the end of their lives.

If you have a caring, empathetic and patient attitude, good communication skills, and the desire to make a positive difference to the quality of life for other people, aged care might be a good fit for you.

Aged Care Courses

Make a valuable impact on people’s lives with a career in community services. Community Services workers have a powerful effect on the lives of individuals and play an important role in assisting people to access help and advocating for social justice.  If you are interested in child care, disability services, aged care, mental health services, youth work or other types of community support services, our courses will help you get where you want to go. 

Community Services Courses

Are you a good listener? Are you passionate about working with people, and have the desire to help others? Maybe you’re interested in working with people experiencing complex situations to find healthy coping strategies for personal and psychological issues. If this sounds like you, taking up a counselling course at TAFE WA could give you the qualification you need to take on clients and provide assistance using counselling therapy.

Counsellors are qualified practitioners who are trained to deliver compassionate counselling therapies to clients. This can include using communication, micro-counselling, and interviewing skills in order to assist clients as they require. Because of the nature of their work, they must be ethical and objective, as well as empathetic and understanding of the issues that affect their clients. 

Counselling Courses

About 1 in 5 people in Australia are living with some form of disability. Not all disabilities are the same, but what is important is that all people with a disability deserve to live an enriched life, just as abled people do. Over the years, there has been a large push for comprehensive and compassionate support for people with a disability, and today, the industry is as significant as ever. If you’re interested in a career that is not only challenging, but also meaningful, it might be a great idea to consider a beginning in disability services.

Working in disability services can help you make a big difference in people’s lives. You’ll be able to enhance quality of life, help promote and encourage independence, and empower your clients to live happy lives, while being involved in the community, too. Studying TAFE disability services courses not only equips you with the skills to excel in this field, but also gives you the right training to be able to give appropriate, compassionate support.

Disability Services Courses

Have a passion for kids? Get qualified in children’s services and play a valuable role in the growth and development of children. Our nationally accredited early childhood courses will give you the training and knowledge you need to create engaging and supporting environments where children will grow and thrive emotionally and physically. Our courses are both theoretical and practical, meaning you’ll get the know-how and the hands-on experience you need to excel in this rewarding career path.

Early Childhood Education and Care Courses

Want to help children develop confidence, learn new skills and grow in independence? A career in education support could be right for you. Our Education Support courses will prepare you to assist teaching staff in schools and provide care and supervision for children with special learning and physical needs. 

Education Support Courses

Are you a good communicator? You might enjoy a career in training and assessment. Our courses provide you with the skills and knowledge needed to facilitate training and conduct assessments in a wide range of settings including workplaces and vocational training. Whether you’re wanting to kickstart a rewarding career or are looking to change career direction, a course in training and assessment will open many doors for you. 

Training and Assessment Courses

Passionate about making a positive change in your local community? A career in local government might be right for you. From rangers and land management officers to town planning assistants and administration officers: there is a broad range of career options in Local Government. Many of these career paths offer the opportunity for continual training, development and career progression. Most of our Local Government qualifications can be completed as a work-based traineeship which lets you work towards your qualification while being employed.

Local Government Courses

^ Please note: Eligibility requirements apply to some of the free training.
^ You’ll pay half price course fees on Lower fees, Local Skills qualifications, however please note other fees may apply such as for resources that are specifically needed for your course.
National ID: CHC43015
State ID: AWM9
Industry Education and Community Services
Half price^

Certificate IV in Ageing Support

Start a caring career today.

Start a rewarding career in aged care with the Certificate IV in Ageing Support. Learn how to assess the needs of seniors and plan and conduct programs that make a difference.

Delivered at:

Study modes:

Recognition of Prior Learning (RPL)
Online

If you're passionate about improving your service delivery to your Aged Care clients, you've come to the right place.

When you complete the Certificate IV in Ageing Support you will be ready to work in the Aged Care workplace in a more informed and confident manner and provide excellent care for your clients. This qualification will provide with you with an excellent understanding of consumer directed care and will allow you to provide better services to your clients and the organisations you work for. You will gain advanced skills in client care and planning, navigating legal and ethical considerations in an Aged Care workplace and an increased knowledge of falls prevention and other complex health issues.

Recognition of Prior Learning

If you’re based in Kalgoorlie or Northam and are interested in this course, this qualification may be offered by Recognition of Prior Learning. For more info about RPL, click here.

Half price fees apply!

Certificate IV
State ID: AD524
Industry Education and Community Services

Assessor Skill Set

Assess others in the workplace.

This course is provides training to meet the minimum requirements to become an assessor within the Vocational Education and Training sector or to conduct assessment and training in the workplace. 

Delivered at:

Study modes:

On campus

Assess others in the workplace.

This course is provides training to meet the minimum requirements to become an assessor within the Vocational Education and Training sector or to conduct assessment and training in the workplace. 

Skill set
National ID: CHC22015
State ID: AWJ7
Industry Education and Community Services
Half price^

Certificate II in Community Services

Open the door to a career in caring for others.

A career in community services is exceptionally rewarding. The Certificate II in Community Services provides an introduction to the general field of community services.

Study modes:

Flexible
Traineeship

Make a difference to people's lives.

This course will introduce you to the community services industry. You'll gain the essential theoretical knowledge and practical skills by completing this qualification.

You'll cover language, literacy and numeracy; further study and job options; study skills as well as communication and computing.

You will gains skills in:

  • Communication
  • Information provision and processing
  • Administration support
  • Networking
  • Group support.

Start on your path to a career in Community Services, Aged Care, Children's Services or Disability Services.

Half price fees apply!  

Certificate II
National ID: CHC32015
State ID: AWJ2
Industry Education and Community Services
Half price^

Certificate III in Community Services

Shift perspectives, make a difference, improve communities.

Gain an insight into the community services sector including mental health, alcohol and other drug services and domestic violence services. This course is ideal for support workers, case workers and client contact officers.

Study modes:

Flexible
Online
Traineeship

Learn the skills to make a difference for communities.

When you complete the Certificate III in Community Services Work you'll be on your way to a career as a youth worker, support worker, or family carer.

You will gain the knowledge and skills to communicate and work effectively and appropriately with individuals and groups in a variety of settings, gathering and providing information, advocacy and community development, ethical behaviour and legal responsibilities.

You will also gain an understanding of mental health, alcohol, drug, and domestic violence services.

You will learn skills in:

  • Effective communication
  • Gathering, maintaining and providing information
  • Advocacy and community development processes
  • Ethical behaviour, and
  • Legal responsibilities of community workers.

This qualification applies to community work delivered through a broad range of services which provide support to individuals and groups. This level of training is appropriate for support workers, caseworkers and client contact officers.

You will also gains skills in:

  • Participating in local government and community organisations
  • Assisting in planning and developing programs to meet needs
  • Communicating effectively
  • Networking
  • Assisting in developing and facilitating community education and development and
  • Gathering, maintaining and providing information and understanding legal and ethical requirements. 

Half price fees apply!  

Certificate III
National ID: CHC42015
State ID: AWL8
Industry Education and Community Services
Half price^

Certificate IV in Community Services

Stand up for others and change lives.

Learn to navigate complex social situations, respond in the best interests of the community and advocate for all with this wide-ranging qualification. Set-yourself up for a career in outreach, welfare support and more.

Study modes:

Flexible
On campus
Online

Further your skills in developing services and programs for the community.

You will gain the knowledge and skills to communicate and work effectively in the community services sector, promoting social, emotional and physical wellbeing, responding to critical situations, responding to children at risk, assisting collective action, working with cultural diversity, ethical behaviour and legal responsibilities. This qualification will provide you with a range of practical skills and knowledge that will assist you in interventions with clients and the implementation of health promotion.

You will gain skills in:

  • Communicating at an advanced level
  • Understanding behaviour of clients
  • Training and group work
  • Designing programs for accessibility
  • Enhancing community participation
  • Gathering, maintaining and providing information
  • Understanding legal and ethical requirements, and
  • Advocating effectively.

At this level, you may obtain work which is autonomous with limited responsibility within established parameters and may be required to supervise and lead other workers in projects or teams. Work may take place in a range of community service, case work or case management contexts.

Enhance your employment options by doing a dual qualification

If you choose to enrol in extra units you can gain a dual qualification with the:

CHC40413 Certificate IV in Youth Work(opens in a new tab)

This qualification reflects the role of workers who develop and facilitate programs for young people through a range of community-based programs designed to address the social, behavioural, health, welfare, developmental and protection needs of young people.

This work may be undertaken through employment in community, government and youth sector agencies and workers will be:

  • responsible for implementing policies and guidelines of the employing organisation
  • largely self-directed with fairly autonomous decision-making capacity under the indirect supervision of a manager.

Half price fees apply! 

Certificate IV
National ID: CHC52015
State ID: AWM0
Industry Education and Community Services
Half price^

Diploma of Community Services

Become a champion for your community.

This course enables you to assist individuals and groups to achieve social justice through empowerment, advocacy, communication, community programs and team work.

Delivered at:

Study modes:

On campus

Advocate for social justice and build stronger communities.

You will learn skills in consultation, community program development, group work, advocacy, case management, policy and research. You will also learn skills in the management of finances, work safety and the work environment. You will undertake projects that involve working as part of a team and with the community. As part of this qualification you will undertake a supervised work placement where you will be able to apply the skills and knowledge you have learned.

The course is delivered over 12 months and is grouped into 3 stages (approx. 40 weeks). Each stage comprises of a grouping of units which sequentially builds skills and knowledge for the qualification.

Stage 1 comprises of units relating to workplace safety, compliance, diversity and communication which provide the knowledge and foundation for the remaining units

Stage 2 comprises of units which relate specifically to the specialist areas of these qualifications in the areas of Counselling, Community Development and Youth Work.

Stage 3 comprises of units that relate to working with complex individuals and managing services for clients in crisis.

Enhance your employment options by doing a dual qualification

If you choose to enrol in additional units you can gain a dual qualification with one of the below. These options are discussed with students prior to enrolling.

CHC50413 | Diploma of Youth Work(opens in a new tab)

This qualification reflects the role of people with responsibility for the development and the outcomes of programs and services for young people managed through a range of agencies and designed to meet the social, behavioural, health, welfare, developmental and protection needs of young people. This work may be undertaken through employment in community, government and welfare agencies.

CHC51015 | Diploma of Counselling(opens in a new tab)  (*Not a half price qualification)

This qualification reflects the role of counsellors, who work with clients on personal and psychological issues using established counselling modalities. They use communication, micro-counselling and interviewing skills and draw on varied counselling therapies to assist clients. At this level, the counsellor will be working in defined and supported counselling roles in established agencies rather than in independent practice. 

If learners complete all the units on the timetable, plus have completed CHC40413 Certificate IV in Youth Work and CHC42015 Certificate IV in Community Services, they will gain certification in CHC52015 Diploma of Community Services, CHC51015 Diploma of Counselling and CHC51413 Diploma of Youth Work.

Half price fees apply! 

Diploma
National ID: CHC51015
State ID: AZA0
Industry Education and Community Services

Diploma of Counselling

Helping people could be your professional gift.

You'll learn the skills and knowledge to work with clients experiencing complex situations requiring advanced interviewing and communication skills in a community services setting.

Study modes:

Flexible
On campus

Your career in listening and helping others is here.

This nationally recognised qualification provides the first step towards a career in Counselling and entry into the counselling profession. During the course you will gain industry experience and grow your expertise by completing two supervised field placements with one of 170 government and community agencies.

You may work in the areas of mental health, drugs and alcohol abuse, family and domestic violence, housing, adolescent development, or parenting and relationships - giving you a competitive edge to secure employment in this fast-growing industry.

Counsellors work with clients on personal and psychological issues using established counselling modalities. They use communication, micro-counselling and interviewing skills and draw on varied counselling therapies to assist clients. At this level, the counsellor will be working in defined and supported counselling roles in established agencies rather than in independent practice. 

This course may be of particular interest to graduates of Diploma or higher in community services, youth work, mental health, allied field or applicants with more than two years work/volunteer experience in community services. If you have not already completed the above you may be able to complete a combined Diploma of Community Services and Diploma of Counselling.

The course is delivered over 12 months and is grouped into 3 stages (approx. 40 weeks). Each stage comprises of a grouping of units which sequentially builds skills and knowledge for the qualification.

Stage 1 comprises of units relating to workplace safety, compliance, diversity and communication which provide the knowledge and foundation for the remaining units

Stage 2 comprises of units which relate specifically to the specialist areas of these qualifications in the areas of Counselling, Community Development and Youth Work.

Stage 3 comprises of units that relate to working with complex individuals and managing services for clients in crisis.

Enhance your employment options by doing a dual qualification

If you enrol at the Geraldton campus and you choose to enrol in additional units you can gain a dual qualification with one of the below. These options are discussed with students prior to enrolling.

CHC52015 | Diploma of Community Services(opens in a new tab)

This qualification reflects the roles of community services and case management workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities. At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.

CHC50413 | Diploma of Youth Work(opens in a new tab)

This qualification reflects the role of people with responsibility for the development and the outcomes of programs and services for young people managed through a range of agencies and designed to meet the social, behavioural, health, welfare, developmental and protection needs of young people. This work may be undertaken through employment in community, government and welfare agencies.

Diploma
National ID: CHC43115
State ID: AWJ3
Industry Education and Community Services
Half price^

Certificate IV in Disability

Support others towards independence and empowerment.

Gain the skills you need to really make a difference in people's lives. In this course you'll learn how to support people with disabilities to achieve greater levels of independence.

Delivered at:

Study modes:

Flexible

Your passion for helping others can be a rewarding career. 

A Certificate IV in Disability will prepare you to work as a disability support worker in a client's home or within a community organisation. Learn how to help people with an intellectual or physical disability, by empowering them to become more independent and self-reliant, allowing them to participate in community activities.

People working at this level may be a supervisor or manage the performance of other team members, you can also report to service managers and may liaise with health professionals and other service agencies. 

Half price fees apply!

Certificate IV
National ID: CHC30113
State ID: J587
Industry Education and Community Services
Half price^

Certificate III in Early Childhood Education and Care

Make a career out of making every day fun.

Turn your interest and passion for working with babies and children into a career in this expanding industry. No two days will ever be the same with a career in Early Childhood Education and Care.

Study modes:

Flexible
On campus
Online
Traineeship

Are you interested in working with babies and children in an education and care service?

The sector is demanding higher qualifications and training from educators in this field to ensure consistently high standards of education and care for children placed in these services. This can be achieved by completing the Certificate III in Early Childhood Education and Care.

You'll learn how to interact and foster the development of the children while working within legal requirements and ensuring the children's health and safety are not at risk. You will work closely with children from different backgrounds and cultures and provide care and support for them in various child care situations.

You will gain skills in:

  • Caring for children
  • Applying health and hygiene principles
  • Understanding legal and ethical requirements
  • Providing nutritional needs for babies and children
  • Developing and implementing play experiences
  • Understanding child development stages
  • Working with families and working effectively in a team environment. 

Half price fees apply!

Certificate III
National ID: CHC50113
State ID: J594
Industry Education and Community Services
Half price^

Diploma of Early Childhood Education and Care

Once upon a dream career.

The next chapter in your Early Childhood career starts here. Gain the skills you need to manage staff, programs and operations at a child care centre and refine your skills in caring for young children.

Study modes:

Flexible
On campus
Online
Traineeship

A fulfilling career helping children grow and develop.

This diploma will provide you with the skills and knowledge to manage the operation of a child care centre where you would be responsible for planning, implementing and managing programs in early childhood services (0-5 years), in accordance with licensing, accreditation and duty of care requirements. You would also supervise staff and volunteers.

During this course you will learn to provide care and meet the social, emotional, physical and educational needs of infants and young children in various care settings.

As part of this qualification you will undertake ongoing work placement where you will be able to apply the skills and knowledge you have learned. You will work closely with children from different backgrounds and cultures and provide care and support for them.

You will gain skills in:

  • Ethical work practices and legal requirements of the industry
  • Advanced skills in:
    • Care routines
    • Working with families
    • Observing and recording children's behaviour
    • Working with culturally diverse clients
    • Managing safety in the workplace.

Half price fees apply!

Diploma
National ID: CHC30213
State ID: J588
Industry Education and Community Services
Half price^

Certificate III in Education Support

Be a classroom champion.

Ready to be everyone's favourite person in the classroom? With this qualification you'll learn to support students and assist teachers to deliver education programs in any situation.

Study modes:

Flexible
On campus
Online

Support students with additional needs, and assist teachers with creating comfortable and encouraging class environments.

This qualification is nationally recognised, providing you with future job opportunities to gain employment in the education sector. It is aimed at workers who provide assistance and support to teachers and students in a range of educational settings. These may include public, Catholic and independent schools and community education centres.

You will learn how to effectively communicate with students and colleagues, provide support to students in developing their literacy and numeracy skills and learn how to work collaboratively as part of an educational team. As part of this qualification you will undertake supervised work placement where you will be able to apply the skills and knowledge you have learned.

You will gain the following skills:

  • Improving literacy and numeracy in classrooms
  • Understanding and applying legal and ethical requirements
  • Integrating Information Communication Technology (ICT) across the curriculum
  • Implementing planned education programs for students with additional needs
  • Working effectively with culturally diverse students and staff, and
  • Contributing to the safety and health of students.
Certificate III
National ID: CHC40213
State ID: J590
Industry Education and Community Services

Certificate IV in Education Support

Light up a child's imagination and learning.

Gain the knowledge and skills to support students and assist teachers' education programs, with a focus on supporting students with additional needs, learning disabilities and/or challenging behaviours.

Study modes:

Flexible
Online

Work with children and teachers to enhance learning in school environments.

You will have the opportunity to undertake a wide variety of tasks in the classroom and school setting to contextualise this knowledge and improve your practical skills.

This qualification is nationally recognised, providing you with future job opportunities to gain employment in the education sector. A key focus of this course is on supporting students with special needs, including those with Autism Spectrum Disorder. In addition you will develop an awareness of diversity in the education sector and wider community and understand the need to promote cultural safety.

You will gain the knowledge and skills in the following areas:

  • Contributing to and implementing behaviour management plans
  • Understanding and applying legal and ethical requirements
  • Contributing to and implementing documented education plans for students with additional needs
  • Identifying and responding to children and young people at risk
  • Working effectively with students with a diverse range of additional needs, and
  • Participating in workplace health and safety.
Certificate IV
State ID: AD518
Industry Education and Community Services

Enterprise Trainer-Presenting Skill Set

Give the gift of education.

Take this course on and be able to confidently teach adults in a variety of situations, from classrooms to boardrooms. Your skills will not only broaden your career horizons, but make a difference in others' careers as well.

Delivered at:

Study modes:

On campus

Confidently facilitate learning in the workplace. 

This course will provide you with the skills and knowledge required to train others within the workplace and for individuals who teach and assess others (under supervision). You will gain the confidence to make presentations, to facilitate learning and group activities.

Skill set
State ID: AE116
Industry Education and Community Services
Free*
Infection control
Skill sets

Entry into Care Roles Skill Set

Step up and step in to a caring industry.

Provide care, create plans, comply with infection control policies and procedures and ensure the safety of all with this timely skill set.

Study modes:

On campus

Start your career in the community care industry.

In these unprecedented times, industries need workers to manage infection control while in the direct care of others.

There is increased opportunity for new workers to pick up skills in direct care and progress to an entry level role.

In an era of COVID-19 infection control, gain the skills and knowledge required to provide entry level support and basic client care for a range of roles and purposes within the aged care and disability support sectors. 

Skill set
National ID: CHC33015
State ID: AWK6
Industry Education and Community Services
Half price^

Certificate III in Individual Support

Make a difference every day of your working life.

When you complete the Certificate III in Individual Support you'll be on your way to a career helping those that need support due to ageing, disability or other reasons.

Study modes:

Flexible
On campus
Online
Traineeship

Embark on a fulfilling career helping others.

You will gain the knowledge and skills to work effectively in the aged care industry or disability sector, caring, enabling people to maintain independence. You will gain an understanding about supporting people with dementia, safety procedures, ethical behaviour, infection control, working with cultural diversity, and workplace health and safety.

You will develop the skills and knowledge required to provide personal, physical and emotional support to people who require assistance with daily living, including the elderly and people with disabilities.

Certificate III
National ID: CHC33015
State ID: AA66
Industry Education and Community Services
Half price^

Certificate III in Individual Support (Ageing)

Make a difference every day of your working life.

When you complete the Certificate III in Individual Support (Ageing) you'll be on your way to a career helping those that need support due to being further along in life.

Study modes:

Flexible
On campus
Traineeship

This qualification reflects the role of workers in the community and/or residential setting who follow an individualised plan to provide person-centred support to people who may require support due to ageing, disability or some other reason. Work involves using discretion and judgement in relation to individual support as well as taking responsibility for own outputs. Workers have a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centred support.

Half price fees apply!

Certificate III
National ID: CHC33015
State ID: AA67
Industry Education and Community Services
Half price^

Certificate III in Individual Support (Disability)

This course will enable you to start your career in disability support. You will gain the skills and knowledge required  to provide care and support to people with disabilities enabling them to maintain their independence.

Study modes:

On campus

Provide support and empower people with disabilities. 

This course will enable you to start your career in disability support. You will gain the skills and knowledge required  to provide care and support to people with disabilities enabling them to maintain their independence. You will have the opportunity to find work in a variety of settings including residential, individual support, home care, advocacy, case management and day support. 

Half price fees apply!

Certificate III
National ID: CHC33015
State ID: AA68
Industry Education and Community Services
Half price^

Certificate III in Individual Support (Home and Community)

In this course you will learn how to provide direct care to people who are unable to care for themselves due to ill health or disability.

Delivered at:

Study modes:

Flexible
On campus

Do you have a passion to help others?  

In this course you will learn how to provide direct care to people who are unable to care for themselves due to ill health or disability. You will gain the skills and knowledge to put your skills into practice within the aged care and home and community care sector. 

Topics covered include:

  • How to empower people 
  • Healthy body systems
  • Infection control
  • Safe work practices 

 

Half price fees apply!

Certificate III
National ID: 22471VIC
State ID: BEH68
Industry Education and Community Services

Course in Initial General Education for Adults

Get ahead and get the career you want today.

Improve your literacy, basic math and general education skills to access further study, employment or to participate in the community.

Study modes:

Flexible
Online

Further your education and training today.

This course aims to provide a general education. That is, initial skill development in reading, writing and numeracy and skill development in a variety of areas to meet personal needs and to facilitate participation in the community, or other workplace and further education and training.

On successful completion of this course a participant will be able to:

  • develop a learning plan and portfolio with support
  • read and interpret a limited range of short, simple and personally relevant texts
  • create short simple, personally relevant texts
  • recognise simple mathematical information in familiar and everyday situations.
Course in
National ID: LGA30104
State ID: C742
Industry Education and Community Services

Certificate III in Local Government

Every local government needs local staff.

Learn to work sustainably and for the benefit of the entire community in this wide-ranging and rewarding course. You'll learn skills in policy development, communication, legislation enforcement and more.

Delivered at:

Study modes:

Online

Enhance your skills and further your career.

A Certificate III in Local Government is designed to further develop practical skills and knowledge to undertake a broad range of administrative, clerical and technical tasks in local government. You will gain the skills and knowledge required to assist with enquiries and other services, produce communication materials and handle complaints. Students will learn how to coordinate a range of tasks and processes, to prepare materials in accordance with Council protocols as well as important communication, time management and problem solving skills necessary to fulfil the role.

You will gain the following skills:

  • Apply conflict resolution strategies
  • Implement effective communication techniques
  • Provide service to local government customers
  • Participate in policy development
  • Monitor areas under Council jurisdiction
  • Implement parking controls
  • Enforce legislation to achieve compliance
  • Work effectively in Local Government and work with others in Local Government
  • Access learning and career development opportunities, and
  • Participate in environmentally sustainable work practices.
Certificate III
National ID: LGA40708
State ID: D349
Industry Education and Community Services

Certificate IV in Local Government (Planning)

The best plan for a career in community enhancement.

Work in a planning role in local government and be part of decisions that will improve your community for generations to come.

Delivered at:

Study modes:

Online

Enhance your skills and further your career in local government.

This qualification reflects the role of employees in Local Government who perform tasks involving a broad range of skilled applications including the requirement to evaluate and analyse current practices, develop new criteria and procedures for performing current practices, and provide leadership and guidance to others in the application and planning of these skills. 

You will gain the following skills:

  • Conduct public educational presentations
  • Establish co-operative arrangements with other organisations
  • Follow defined OHS policies and procedures
  • Represent Council's role and value in the community
  • Read and interpret plans and specifications
  • Prepare and present Geographic Information Systems data
  • Provide assistance in carrying out building inspections
  • Analyse the natural and built environment
  • Conduct initial assessments of minor planning applications
  • Support the planning application, notification and appeals process
  • Conduct site inspections to check accuracy of plan and application documentation, and
  • Provide evidence in court.
Certificate IV
National ID: LGA40504
State ID: C756
Industry Education and Community Services

Certificate IV in Local Government (Regulatory Services)

Ready to lead? Your community needs you.

Manage projects, prepare budgets, provide leadership and more while you refine your communication and negotiation skills in a field where your choices have the power to improve your community.

Delivered at:

Study modes:

Online

Enhance your skills and further your career in local government.

The Certificate IV in Local Government (Regulatory Services) reflects the role of employees in Local Government who perform a broad range of skilled applications including the requirement to evaluate and analyse current practices, develop new criteria and procedures for performing current practices and provide some leadership and guidance to others in the application and planning of the skills. Graduates will gain the skills and knowledge to operate effectively in the regulatory service roles within local Government, including Rangers and Parking Officers.

You will gain the following skills:

  • Manage a Local Government project
  • Conduct public educational presentations
  • Establish co-operative arrangements with other organisations
  • Manage finances within a budget
  • Follow defined OHS policies and procedures
  • Work effectively in Local Government
  • Work with others in Local Government
  • Represent Council's role and value in the community
  • Represent Council at legal proceedings
  • Develop community relations
  • Monitor areas under council jurisdiction
  • Operate council pound facilities
  • Provide evidence in court
  • Undertake appointed animal control duties
  • Prepare a budget
  • Provide team leadership, and
  • Follow defined OHS policy and procedures.
Certificate IV
National ID: LGA50104
State ID: C745
Industry Education and Community Services

Diploma of Local Government Administration

Master skills in administration where it matters.

Graduates of this course can embark on a career in local government where they'll be sought after for their excellent planning, public relations, relationship management, leadership and planning skills.

Delivered at:

Study modes:

Online

Your career in local government has the opportunity to change your community for the better.

This qualification will provides individuals with the practical skills and knowledge to perform tasks involving a high level of autonomy and requiring the application of significant judgement in planning and determining the selection of equipment, roles and techniques for themselves and others.  They are required to develop specific practices to ensure the implementation of management systems, plans and policies. They demonstrate the application of a broad range of managerial, coordination and planning skills.

While studying the Diploma of Local Government Administration, you may gain the following skills:

  • Provide team leadership
  • Undertake business planning
  • Develop a marketing strategy
  • Develop and maintain a community cultural plan
  • Implement employee performance management systems
  • Conduct public educational presentations
  • Establish co-operative arrangements with other organisations
  • Represent Council's role and value in the community.
Diploma
State ID: AE384
Industry Education and Community Services
Free*
Skill sets

Provide Individual Support Skill Set

Make a career supporting independence.

In a growing industry that's always in need of workers, get ahead of the workforce competition and gain the essential skills for supporting those that personal care.

Study modes:

On campus

Your first step to a caring career.

Many individuals require support services to help them live an independent and fulfilling life — including people with physical or intellectual disability, older people, and vulnerable members of the community.

This is highly rewarding work, but employers look for people who are job ready with basic skills and knowledge for entry level roles in one-on-one or group support settings, or for administrative role in a care facility. With the Provide Individual Support skill set, that will be you! 

You'll learn about following a client's individual care or support plan to meet their personal support needs, how to comply with personal hygiene standards, maintain food safety, contribute to the cleanliness of food handling areas and dispose of food appropriately, prepare for and provide medication assistance and complete medication documentation, supporting a client to self-administer medication, safe work practices for the health and safety of yourself and your clients, and how to recognise potentially hazardous manual tasks and complete those tasks in a safe manner. 

Skill set
National ID: O9515P
State ID: O9515P
Industry Education and Community Services

Regulatory Officer Compliance Skills (ROCS) 1

Know the rules, better your community.

This short course is designed to address the needs of a range of officers for whom ensuring compliance with local government legislation, regulations and by-laws is central to their role.

Delivered at:

Study modes:


Support your community and workplace with your knowledge.

This course meets the generic requirements for compliance management in specialised council work areas, such as environmental health and planning. Individual councils may apply different levels and types of regulatory authority to specific job roles associated with this skill set. This skill set is not designed to provide detailed technical and specific knowledge in, for example, building inspection, animal control, parking management or environmental health. 

You will gain the underpinning knowledge and skills in the complex areas of:

  • compliance monitoring and investigation
  • negotiation skills
  • communication skills
  • conflict resolution
  • community education
Short course
National ID: O9758P
State ID: O9758P
Industry Education and Community Services

Regulatory Officer Compliance Skills (ROCS) 1 Conversion

Enforce, identify, protect.

This short course is for Rangers and Compliance Officers who want to convert their existing Municipal Law Enforcement A certificate to the Regulatory Officer Compliance Skills 1 certificate.

Delivered at:

Study modes:

Online

Convert your qualification and improve your employability.

This short course is for Rangers currently employed in Local Government who hold the Municipal Law Enforcement A and B certificates and wish to upgrade to the Regulatory Officer Compliance Skills (ROCS) certificate.

Topics covered in this workshop include:

  • Interpretation Act 1984 and the key governing factors that have an impact on Ranger legislation
  • A refresher on interpreting existing legislation
  • Addressing updated legislation 
  • Discussions on industry trends, practices and key issues
Short course
National ID: O9759P
State ID: O9759P
Industry Education and Community Services

Regulatory Officer Compliance Skills (ROCS) 2 Conversion

Enforce, identify, protect.

This short course is for Rangers and Compliance Officers who wish to convert their existing Municipal Law Enforcement B certificate to the Regulatory Officer Compliance Skills 2 certificate. 

Delivered at:

Study modes:

Online

Convert your qualification and improve your employability.

This short course is designed specifically for Rangers currently employed in Local Government who hold the Municipal Law Enforcement A and B certificates and wish to upgrade to the Regulatory Officer Compliance Skills (ROCS) certification. 

Topics covered in this workshop include:

  • A refresher on interpreting existing legislation
  • Addressing updated legislation 
  • Discussions on industry trends, practices and key issues
Short course
State ID: KAC24
Industry Education and Community Services

Regulatory Officer Compliance Skills (ROCS) 2 Skills Set

This course is for those that have completed the Regulatory Officer Compliance (ROCS) 1 workshop and are wanting to further develop their skills and knowledge.

Delivered at:

Study modes:

On campus

This course is for those that have completed the Regulatory Officer Compliance (ROCS) 1 workshop and are wanting to further develop their skills and knowledge. Students will complete two separate workshops over four days. 

Parking Controls (2 Days) 

Students will perform parking controls and parking meter maintenance duties. 

Investigate Alleged Breaches (2 Days) 

Students will learn how to actively take witness statements and produce written reports detailing the investigation techniques used to obtain evidence. 

Skill set
National ID: O9761P
State ID: O9761P
Industry Education and Community Services

Reptile Handling and Capture Short Course

Snakes, turtles and lizards - just another day at the office.

Be prepared for and educated about reptilian encounters in any environment. The application of the skills learnt in this short course can be applied at home, at the workplace, and beyond.

Delivered at:

Study modes:

On campus

Learn how to capture and handle reptiles safely.

This one day workshop will provide the participant with the skills and knowledge to:

  • Describe the basic behaviour of reptiles and safe handling
  • Correct methods of transporting reptiles
  • The legal requirements of capturing and handling reptiles
  • Understanding symptoms and signs of snake bite
  • Demonstrate first aid management of a person who has been bitten by a snake
Short course
National ID: TAE40116
State ID: BAB2
Industry Education and Community Services
Half price^

Certificate IV in Training and Assessment

Pass on knowledge and progress your career.

Gain the knowledge and skills to deliver and assess training, design and develop training programs, present to groups of learners and more in the Vocational Education and Training sector.

Study modes:

Blended Delivery
Flexible
Online

Turn your passion for sharing knowledge and training others into a career.

When you complete the Certificate IV in Training and Assessment you will be ready to start a rewarding career as a vocational trainer, assessor, or lecturer, either in the private or public sector.

You will gain the knowledge and skills to deliver and assess training, design and develop training programs, present to groups of learners, and participate in assessment moderation and validation.

The Certificate IV in Training and Assessment is an essential requirement for anyone wishing to deliver vocational education and training for a registered training organisation in Australia.

Certificate IV
State ID: AE383
Industry Education and Community Services
Free*
Skill sets

Work in Community Care Skill Set

This course will give you a great starting point to get into the industry, as it covers important areas such as first aid, communicating with diverse people, and customer service in a community care setting.

Delivered at:

Study modes:

On campus

Get started in community care. 

This course will give you a great starting point to get into the industry, as it covers important areas such as first aid, communicating with diverse people, and customer service in a community care setting. You'll gain the skills and knowledge to prepare you for a career in helping others in the community. 

You'll gain these skills:

  • Provide first aid 
  • Greet clients and provide first point of contact 
  • Work with people from diverse backgrounds and demonstrate cultural sensitivity
  • Communicate and work within health or community services 
  • Comply with infection prevention and control policies and procedures 

 

Skill set
National ID: CHC40413
State ID: J592
Industry Education and Community Services
Half price^

Certificate IV in Youth Work

Improve the circumstances of young people.

Create programs, address needs, and apply legal requirements - it's all in a day's work for a Youth Worker. Take on this course and prepare yourself for anything your career might throw at you.

Delivered at:

Study modes:

Flexible
On campus
Online

Do you enjoy working with and assisting young people?

Working with youth is a rewarding and challenging career, where you can make a big difference in the lives of children and young people. Learn how to create a range of community-based programs designed to address the social, behavioural, health, welfare, developmental and protection needs of young people while working to legal and ethical requirements. You will undertake a supervised or simulated work placement where you will be able to apply the skills and knowledge you have learned.

You will develop skills in:

  • developing and facilitating community education and development
  • communication and networking
  • advocating effectively
  • case work and report writing
  • understanding legal and ethical requirements
  • planning, developing and implementing youth programs and
  • implementing policies and guidelines.

This qualification provides employment oppotunities in  community, government and youth sector agencies where you'll be responsible for implementing policies and guidelines of the employing organisation. Work is largely self-directed with fairly autonomous decision-making capacity under the indirect supervision of a manager.

Enhance your employment options by doing a dual qualification

If you choose to enrol in extra units you can gain a dual qualification with the:

CHC42015 Certificate IV in Community Services(opens in a new tab)

This qualification reflects the role of community service workers who design and deliver person-centred services to individuals and/or groups. Workers may provide support, advocacy or interventions to individual clients, groups or communities across a range of services.

At this level, workers may be autonomous with limited responsibility within established parameters and may be required to supervise and lead other workers in projects or teams. Work may take place in a range of community service, case work or case management contexts.

Half price fees apply!  

Certificate IV
National ID: CHC50413
State ID: J597
Industry Education and Community Services
Half price^

Diploma of Youth Work

Make a positive impact in young people's lives.

Learn the essential skills required to help young people in crisis and respond to critical situations. You'll also cover the management of finances, work safety and the work environment in this broad course.

Delivered at:

Study modes:

On campus

Make a lifelong difference at a crucial time in a young person's life.

When you complete the Diploma of Youth Work you'll be on your way to a team leading career as a youth worker, youth officer, or case worker.

You will gain the knowledge and skills to communicate and work effectively in the youth sector, developing and managing youth programs, promoting social, emotional and physical wellbeing, responding to critical situations, working with youth at risk, assisting collective action, developing and maintaining professional networks, working with cultural diversity, ethical behaviour and legal responsibilities.

The course is delivered over 12 months and is grouped into 3 stages (approx. 40 weeks) Each stage comprises of a grouping of units which sequentially builds skills and knowledge for the qualification.

Stage 1 comprises of units relating to workplace safety, compliance, diversity and communication which provide the knowledge and foundation for the remaining units

Stage 2 comprises of units which relate specifically to the specialist areas of these qualifications in the areas of Counselling, Community Development and Youth Work.

Stage 3 comprises of units that relate to working with complex individuals and managing services for clients in crisis.

You may choose to complete one or two of the Diploma qualifications rather than all three. The options are discussed with students prior to enrolling.

Enhance your employment options by doing a dual qualification

If you choose to enrol in additional units you can gain a dual qualification with one of the below. These options are discussed with students prior to enrolling.

CHC52015 | Diploma of Community Services(opens in a new tab)

This qualification reflects the roles of community services and case management workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities. At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.

CHC51015 | Diploma of Counselling(opens in a new tab)  (*Not a half price qualification)

This qualification reflects the role of counsellors, who work with clients on personal and psychological issues using established counselling modalities. They use communication, micro-counselling and interviewing skills and draw on varied counselling therapies to assist clients. At this level, the counsellor will be working in defined and supported counselling roles in established agencies rather than in independent practice. 

If learners complete all the units on the timetable, plus have completed CHC40413 Certificate IV in Youth Work and CHC42015 Certificate IV in Community Services, they will gain certification in CHC52015 Diploma of Community Services, CHC51015 Diploma of Counselling and CHC51413 Diploma of Youth Work.

Half price fees apply!

Diploma
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