Community Services

Each individual that makes up a community is an important member of society, and should have a right to a fair go at paving their own path. Everyone’s experience is different, and sometimes, some people need a little bit of assistance to get to where they need to be in their life. If you’re interested in a career that is rewarding and fulfilling, giving you opportunities to empower clients on the day-to-day, studying to become a community services worker might be the right road to take. 

As a community services worker, you’ll find that you’ll be working closely with people in order to identify the type of support they need to live an enriched life. This can entail social, emotional, psychological, or practical support that, when put into place, help individuals to achieve their goals, no matter what they may be.

Whether your clients want to have better fitness, more chances at socialisation with their peers, or access to health practitioners, assisting people to access these community services can make a big difference in people’s lives. You’ll find that studying community services courses at TAFE can not only open the doors to a challenging and exciting role, but one that helps you make people’s lives brighter, too.

You’ll be able to work in a range of sectors upon completion. Our graduates have found positions in:

  • child care,
  • disability,
  • aged care,
  • youth work,
  • and other community support services.

Upon completion of the diploma qualification, you’ll be qualified to work as:

  • a support worker,
  • or a caseworker, working with clients closely to meet positive outcomes and make the community a better place to live. 

Wanting to make a difference? It all starts here, at Central Regional TAFE. Our programs are designed to give you the skills and knowledge that you’ll need to help empower others in this sector.

Community Services Courses

^ Please note: Eligibility requirements apply to some of the free training.
^ You’ll pay half price course fees on Lower fees, Local Skills qualifications, however please note other fees may apply such as for resources that are specifically needed for your course.
National ID: G0044P
State ID: G0044P
Industry Education and Community Services

Administer Medication

Safely administer medicine to your patients

This short course is aimed to upskill those working in disability or aged care to safely prepare and provide medications.

Delivered at:

Study modes:

On campus

Are you a carer looking to upskill? 

This short course is aimed for those currently working within the community care sector who may be required to administer medication.  You will gain the skills and required knowledge to confidently  prepare and provide medication assistance and documentation.   

 

Short course
National ID: CHC22015
State ID: AWJ7
Industry Education and Community Services
Half price^

Certificate II in Community Services

Open the door to a career in caring for others.

A career in community services is exceptionally rewarding. The Certificate II in Community Services provides an introduction to the general field of community services.

Study modes:

Flexible
Traineeship
VET Delivered to Secondary Students

Make a difference to people's lives.

This course will introduce you to the community services industry. You'll gain the essential theoretical knowledge and practical skills by completing this qualification.

You'll cover language, literacy and numeracy; further study and job options; study skills as well as communication and computing.

You will gains skills in:

  • Communication
  • Information provision and processing
  • Administration support
  • Networking
  • Group support.

Start on your path to a career in Community Services, Aged Care, Children's Services or Disability Services.

Half price fees apply!  

Certificate II
National ID: CHC32015
State ID: AWJ2
Industry Education and Community Services
Half price^

Certificate III in Community Services

Shift perspectives, make a difference, improve communities.

Gain an insight into the community services sector including mental health, alcohol and other drug services and domestic violence services. This course is ideal for support workers, case workers and client contact officers.

Study modes:

Flexible
Online
Traineeship

Learn the skills to make a difference for communities.

When you complete the Certificate III in Community Services Work you'll be on your way to a career as a youth worker, support worker, or family carer.

You will gain the knowledge and skills to communicate and work effectively and appropriately with individuals and groups in a variety of settings, gathering and providing information, advocacy and community development, ethical behaviour and legal responsibilities.

You will also gain an understanding of mental health, alcohol, drug, and domestic violence services.

You will learn skills in:

  • Effective communication
  • Gathering, maintaining and providing information
  • Advocacy and community development processes
  • Ethical behaviour, and
  • Legal responsibilities of community workers.

This qualification applies to community work delivered through a broad range of services which provide support to individuals and groups. This level of training is appropriate for support workers, caseworkers and client contact officers.

You will also gains skills in:

  • Participating in local government and community organisations
  • Assisting in planning and developing programs to meet needs
  • Communicating effectively
  • Networking
  • Assisting in developing and facilitating community education and development and
  • Gathering, maintaining and providing information and understanding legal and ethical requirements. 

Half price fees apply!  

Certificate III
National ID: CHC42015
State ID: AWL8
Industry Education and Community Services
Half price^

Certificate IV in Community Services

Stand up for others and change lives.

Learn to navigate complex social situations, respond in the best interests of the community and advocate for all with this wide-ranging qualification. Set-yourself up for a career in outreach, welfare support and more.

Study modes:

Flexible
On campus
Online

Further your skills in developing services and programs for the community.

You will gain the knowledge and skills to communicate and work effectively in the community services sector, promoting social, emotional and physical wellbeing, responding to critical situations, responding to children at risk, assisting collective action, working with cultural diversity, ethical behaviour and legal responsibilities. This qualification will provide you with a range of practical skills and knowledge that will assist you in interventions with clients and the implementation of health promotion.

You will gain skills in:

  • Communicating at an advanced level
  • Understanding behaviour of clients
  • Training and group work
  • Designing programs for accessibility
  • Enhancing community participation
  • Gathering, maintaining and providing information
  • Understanding legal and ethical requirements, and
  • Advocating effectively.

At this level, you may obtain work which is autonomous with limited responsibility within established parameters and may be required to supervise and lead other workers in projects or teams. Work may take place in a range of community service, case work or case management contexts.

Enhance your employment options by doing a dual qualification

If you choose to enrol in extra units you can gain a dual qualification with the:

CHC40413 Certificate IV in Youth Work(opens in a new tab)

This qualification reflects the role of workers who develop and facilitate programs for young people through a range of community-based programs designed to address the social, behavioural, health, welfare, developmental and protection needs of young people.

This work may be undertaken through employment in community, government and youth sector agencies and workers will be:

  • responsible for implementing policies and guidelines of the employing organisation
  • largely self-directed with fairly autonomous decision-making capacity under the indirect supervision of a manager.

Half price fees apply! 

Certificate IV
National ID: CHC52015
State ID: AWM0
Industry Education and Community Services
Half price^
VET Student Loans (VSL)

Diploma of Community Services

Become a champion for your community.

This course enables you to assist individuals and groups to achieve social justice through empowerment, advocacy, communication, community programs and team work.

Delivered at:

Study modes:

On campus

Advocate for social justice and build stronger communities.

You will learn skills in consultation, community program development, group work, advocacy, case management, policy and research. You will also learn skills in the management of finances, work safety and the work environment. You will undertake projects that involve working as part of a team and with the community. As part of this qualification you will undertake a supervised work placement where you will be able to apply the skills and knowledge you have learned.

The course is delivered over 12 months and is grouped into 3 stages (approx. 40 weeks). Each stage comprises of a grouping of units which sequentially builds skills and knowledge for the qualification.

Stage 1 comprises of units relating to workplace safety, compliance, diversity and communication which provide the knowledge and foundation for the remaining units

Stage 2 comprises of units which relate specifically to the specialist areas of these qualifications in the areas of Counselling, Community Development and Youth Work.

Stage 3 comprises of units that relate to working with complex individuals and managing services for clients in crisis.

Enhance your employment options by doing a dual qualification

If you choose to enrol in additional units you can gain a dual qualification with one of the below. These options are discussed with students prior to enrolling.

CHC50413 | Diploma of Youth Work(opens in a new tab)

This qualification reflects the role of people with responsibility for the development and the outcomes of programs and services for young people managed through a range of agencies and designed to meet the social, behavioural, health, welfare, developmental and protection needs of young people. This work may be undertaken through employment in community, government and welfare agencies.

CHC51015 | Diploma of Counselling(opens in a new tab)  (*Not a half price qualification)

This qualification reflects the role of counsellors, who work with clients on personal and psychological issues using established counselling modalities. They use communication, micro-counselling and interviewing skills and draw on varied counselling therapies to assist clients. At this level, the counsellor will be working in defined and supported counselling roles in established agencies rather than in independent practice. 

If learners complete all the units on the timetable, plus have completed CHC40413 Certificate IV in Youth Work and CHC42015 Certificate IV in Community Services, they will gain certification in CHC52015 Diploma of Community Services, CHC51015 Diploma of Counselling and CHC51413 Diploma of Youth Work.

Half price fees apply! 

Diploma
State ID: KAA69
Industry Health, Beauty and Fitness

Emergency First Aid Response Skill Set

Be prepared for a health emergency

Prepare yourself and learn how to provide first aid in an emergency situation within an education and care setting.

Delivered at:

Study modes:

On campus
Online

Do you know what to do in a health emergency? 

You'll the skills and knowledge to provide a first aid response to infants, children, and adults. This course is specifically aimed at educators and support staff working within an education and care setting that may be required to respond to a first aid emergency, including asthmatic and anaphylactic emergencies. 

This unit of competency may contribute towards approved first aid, asthma, and anaphylaxis training under the Education and Care Services National Law, and the Education and Care Services National Regulations (2011).

Skill set
State ID: AE116
Industry Education and Community Services
Free*
Infection control
Skill sets

Entry into Care Roles Skill Set

Step up and step in to a caring industry.

Provide care, create plans, comply with infection control policies and procedures and ensure the safety of all with this timely skill set.

Study modes:

On campus

Start your career in the community care industry.

In these unprecedented times, industries need workers to manage infection control while in the direct care of others.

There is increased opportunity for new workers to pick up skills in direct care and progress to an entry level role.

In an era of COVID-19 infection control, gain the skills and knowledge required to provide entry level support and basic client care for a range of roles and purposes within the aged care and disability support sectors. 

Skill set
National ID: CHC33015
State ID: AWK6
Industry Education and Community Services
Half price^

Certificate III in Individual Support

Make a difference every day of your working life.

When you complete the Certificate III in Individual Support you'll be on your way to a career helping those that need support due to ageing, disability or other reasons.

Study modes:

Flexible
On campus
Online
Traineeship

Embark on a fulfilling career helping others.

You will gain the knowledge and skills to work effectively in the aged care industry or disability sector, caring, enabling people to maintain independence. You will gain an understanding about supporting people with dementia, safety procedures, ethical behaviour, infection control, working with cultural diversity, and workplace health and safety.

You will develop the skills and knowledge required to provide personal, physical and emotional support to people who require assistance with daily living, including the elderly and people with disabilities.

Certificate III
National ID: CHC33015
State ID: AA66
Industry Education and Community Services
Half price^

Certificate III in Individual Support (Ageing)

Make a difference every day of your working life.

When you complete the Certificate III in Individual Support (Ageing) you'll be on your way to a career helping those that need support due to being further along in life.

Study modes:

Flexible
On campus
Traineeship

This qualification reflects the role of workers in the community and/or residential setting who follow an individualised plan to provide person-centred support to people who may require support due to ageing, disability or some other reason. Work involves using discretion and judgement in relation to individual support as well as taking responsibility for own outputs. Workers have a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centred support.

Half price fees apply!

Certificate III
National ID: CHC33015
State ID: AA67
Industry Education and Community Services
Half price^

Certificate III in Individual Support (Disability)

This course will enable you to start your career in disability support. You will gain the skills and knowledge required  to provide care and support to people with disabilities enabling them to maintain their independence.

Study modes:

On campus

Provide support and empower people with disabilities. 

This course will enable you to start your career in disability support. You will gain the skills and knowledge required  to provide care and support to people with disabilities enabling them to maintain their independence. You will have the opportunity to find work in a variety of settings including residential, individual support, home care, advocacy, case management and day support. 

Half price fees apply!

Certificate III
National ID: CHC33015
State ID: AA68
Industry Education and Community Services
Half price^

Certificate III in Individual Support (Home and Community)

In this course you will learn how to provide direct care to people who are unable to care for themselves due to ill health or disability.

Delivered at:

Study modes:

Flexible
On campus

Do you have a passion to help others?  

In this course you will learn how to provide direct care to people who are unable to care for themselves due to ill health or disability. You will gain the skills and knowledge to put your skills into practice within the aged care and home and community care sector. 

Topics covered include:

  • How to empower people 
  • Healthy body systems
  • Infection control
  • Safe work practices 

 

Half price fees apply!

Certificate III
State ID: AE112
Industry Health, Beauty and Fitness
Free*
Infection control
Skill sets

Infection control Skill Set

Skills that will keep people safe.

This skill set has been designed for the healthcare sector; specifically for those working in aged care or disability support to further develop essential skills in keeping themselves and their clients safe.

Study modes:

Blended Delivery
Flexible
Online

Keep yourself and clients safe.

Health and community care workers have gone above and beyond to support and care for those that are most vulnerable in our community, and with this skill set they can continue to confidently provide the best care for clients and keep both them and themselves safe from the risks of infections.

You will learn about following organisational infection prevention and control procedures including implementing standard and transmission-based precautions and responding to infection risks.

As part of this course students will complete:

  • Course pre-reading requirements
  • 1 day workshop on campus
  • Workplace assessment - The lecturer will visit the student at their workplace at an agreed date/time.  
Skill set
State ID: AE439
Industry Education and Community Services
Skill sets

Integrating Mental Health Practice Skill Set

Provide care to clients experiencing mental health illness

This skill set is suitable for those currently working in community services looking to upskill, or for those wanting to gain an introduction into the sector.

Delivered at:

Study modes:

On campus

Gain the skills to work with clients experiencing a mental health illness

This short course will provide those working in the community services sector with the skills to assist clients who are experiencing mental health concerns and respond to the increasing need for mental health awareness. 

The community mental health sector values employees with strong ‘soft’ skills and the capacity to provide person-centred, recovery-focussed care. This skill set provides people who are interested in working in the sector the opportunity to determine if it is the right fit for them and understand and develop foundational skills for entry into the sector.

 

 

 

Skill set
State ID: AE456
Industry Education and Community Services
Free*
Skill sets

Introduction to Direct Support Skill Set

Get started in a rewarding career helping others

Gain the basic skills to work in the community services sector.

Study modes:

On campus

Do you want to make a positive difference in the lives of others?  

This introductory skill set will provide you with the skills and knowledge required to get started in a rewarding career within the community services sector. You will gain the basic skills to provide support to people in a range of health care setting 

  • Determine and respond to person support needs
  • Follow infection prevention and control procedures
  • Complete manual tasks safely 
  • Communicate and work in the health or community services sector
Skill set
State ID: AE377
Industry English, Languages and Foundation Studies
Free*
Skill sets

Job Ready Basics Skill Set

The Job Ready Basics skill set is perfect if you feel that you need a little extra support and a confidence boost to get into a job. It focuses on health, wellbeing and personal development including an introduction to workplace technology. 

Study modes:

On campus

Get started in the workforce. 

The Job Ready Basics skill set is perfect if you feel that you need a little extra support and a confidence boost to get into a job. It focuses on health, wellbeing and personal development including an introduction to workplace technology.  This course will prepare you for entry level roles in a variety of industries including retail, hospitality, community services, aged care and business services. 

 Follow this up with a visit to your local Jobs and Skills Centre, where you can get free advice and support to with your resume and writing job applications, and you’ll be job ready!

Skill set
National ID: G0043P
State ID: G0043P
Industry Education and Community Services

Manual Handling

Complete manual handling tasks safely

This course is aimed at support workers and carers to safely provide assistance to their clients.

Delivered at:

Study modes:

On campus

Complete physical tasks safely. 

 

As a support worker or a carer you may be required to complete manual handling tasks for your patients. This short course will provide you with the knowledge and practical skills to safely complete manual handling tasks such as lifting, moving, carrying and other physical activities required to assist your patient. 

 

Short course
National ID: G0045P
State ID: G0045P
Industry Education and Community Services

Meal Management

Manage meals, nutrition and feeding in the care sector

This course is aimed at current support workers or carers to confidently prepare meals.

Delivered at:

Study modes:

On campus

Prepare and manage meals in the care sector. 

As a carer or support worker you may be required to manage meals, nutrition and feeding practices for your patients. You will learn the skills and knowledge to confidently prepare and provide meals within the care sector. 

Short course
National ID: CHC43315
State ID: AWK8
Industry Health, Beauty and Fitness
Half price^

Certificate IV in Mental Health

Make a career out of understanding mental health.

Learn to improve the mental health of others and help people put practices in place to keep them safe. Your skills will be in demand across health-care industries, respite care, clinical settings and more.

Study modes:

Flexible
On campus
Online
Traineeship

Make a career of caring when it matters most.

This qualification reflects the role of workers who provide self-directed recovery-oriented support for people affected by mental illness and psychiatric disability. Work involves implementing community-based programs and activities focusing on mental health, mental illness and psychiatric disability. Work is undertaken in a range of community contexts such as community based non-government organisations; home based outreach; centre-based programs; respite care; residential services, rehabilitation programs; clinical settings; or supporting people in employment. Work is carried out autonomously under the broad guidance of other practitioners and professionals.

Certificate IV
National ID: G0042P
State ID: G0042P
Industry Education and Community Services

PEG Feeding

Familiarise yourself with PEG feeding

If you are a carer or work within community care, PEG feeding may be a requirement for some patients.

Delivered at:

Study modes:


Confidently and safely administer PEG feeding. 

This short course is aimed for those currently working with patients who may require a percutaneous endoscopic gastrostomy (PEG) tube. You will learn the reasons why  PEG feeding may be required and how to administer PEG feeding. This training will provide you with the confidence to provide  the necessary support to your patients

 

Short course
State ID: KAA61
Industry Health, Beauty and Fitness

Provide First Aid - 2 Day Skill Set

Being first on the scene can save lives.

Do you know what to do in a health emergency? Learn essential first aid skills and prepare yourself for emergencies in any situation, from home to work and beyond.

Delivered at:

Study modes:

On campus

Be prepared for an emergency.

Gain the knowledge and practical skills to provide first aid treatment for a wide range of emergencies until the arrival of professional medical help.

This course is suited to any individual who may be required to provide a first aid response in a range of situations including community and workplace settings. 

This course will cover:

  • First aid and emergencies
  • Legal, workplace and community factors
  • Risk management,
  • Assess the scene and casualty,
  • Maintain hygiene,
  • Use manual handling techniques,
  • Bleeding, burns, wound and injuries
  • Environmental impact 
  • Poisons
Skill set
State ID: AE384
Industry Education and Community Services
Free*
Skill sets

Provide Individual Support Skill Set

Make a career supporting independence.

In a growing industry that's always in need of workers, get ahead of the workforce competition and gain the essential skills for supporting those that personal care.

Study modes:

On campus

Your first step to a caring career.

Many individuals require support services to help them live an independent and fulfilling life — including people with physical or intellectual disability, older people, and vulnerable members of the community.

This is highly rewarding work, but employers look for people who are job ready with basic skills and knowledge for entry level roles in one-on-one or group support settings, or for administrative role in a care facility. With the Provide Individual Support skill set, that will be you! 

You'll learn about following a client's individual care or support plan to meet their personal support needs, how to comply with personal hygiene standards, maintain food safety, contribute to the cleanliness of food handling areas and dispose of food appropriately, prepare for and provide medication assistance and complete medication documentation, supporting a client to self-administer medication, safe work practices for the health and safety of yourself and your clients, and how to recognise potentially hazardous manual tasks and complete those tasks in a safe manner. 

Skill set
State ID: AE383
Industry Education and Community Services
Free*
Skill sets

Work in Community Care Skill Set

This course will give you a great starting point to get into the industry, as it covers important areas such as first aid, communicating with diverse people, and customer service in a community care setting.

Delivered at:

Study modes:

On campus

Get started in community care. 

This course will give you a great starting point to get into the industry, as it covers important areas such as first aid, communicating with diverse people, and customer service in a community care setting. You'll gain the skills and knowledge to prepare you for a career in helping others in the community. 

You'll gain these skills:

  • Provide first aid 
  • Greet clients and provide first point of contact 
  • Work with people from diverse backgrounds and demonstrate cultural sensitivity
  • Communicate and work within health or community services 
  • Comply with infection prevention and control policies and procedures 

 

Skill set
National ID: CHC40413
State ID: J592
Industry Education and Community Services
Half price^

Certificate IV in Youth Work

Improve the circumstances of young people.

Create programs, address needs, and apply legal requirements - it's all in a day's work for a Youth Worker. Take on this course and prepare yourself for anything your career might throw at you.

Delivered at:

Study modes:

Flexible
On campus
Online

Do you enjoy working with and assisting young people?

Working with youth is a rewarding and challenging career, where you can make a big difference in the lives of children and young people. Learn how to create a range of community-based programs designed to address the social, behavioural, health, welfare, developmental and protection needs of young people while working to legal and ethical requirements. You will undertake a supervised or simulated work placement where you will be able to apply the skills and knowledge you have learned.

You will develop skills in:

  • developing and facilitating community education and development
  • communication and networking
  • advocating effectively
  • case work and report writing
  • understanding legal and ethical requirements
  • planning, developing and implementing youth programs and
  • implementing policies and guidelines.

This qualification provides employment oppotunities in  community, government and youth sector agencies where you'll be responsible for implementing policies and guidelines of the employing organisation. Work is largely self-directed with fairly autonomous decision-making capacity under the indirect supervision of a manager.

Enhance your employment options by doing a dual qualification

If you choose to enrol in extra units you can gain a dual qualification with the:

CHC42015 Certificate IV in Community Services(opens in a new tab)

This qualification reflects the role of community service workers who design and deliver person-centred services to individuals and/or groups. Workers may provide support, advocacy or interventions to individual clients, groups or communities across a range of services.

At this level, workers may be autonomous with limited responsibility within established parameters and may be required to supervise and lead other workers in projects or teams. Work may take place in a range of community service, case work or case management contexts.

Half price fees apply!  

Certificate IV
National ID: CHC50413
State ID: J597
Industry Education and Community Services
Half price^
VET Student Loans (VSL)

Diploma of Youth Work

Make a positive impact in young people's lives.

Learn the essential skills required to help young people in crisis and respond to critical situations. You'll also cover the management of finances, work safety and the work environment in this broad course.

Delivered at:

Study modes:

On campus

Make a lifelong difference at a crucial time in a young person's life.

When you complete the Diploma of Youth Work you'll be on your way to a team leading career as a youth worker, youth officer, or case worker.

You will gain the knowledge and skills to communicate and work effectively in the youth sector, developing and managing youth programs, promoting social, emotional and physical wellbeing, responding to critical situations, working with youth at risk, assisting collective action, developing and maintaining professional networks, working with cultural diversity, ethical behaviour and legal responsibilities.

The course is delivered over 12 months and is grouped into 3 stages (approx. 40 weeks) Each stage comprises of a grouping of units which sequentially builds skills and knowledge for the qualification.

Stage 1 comprises of units relating to workplace safety, compliance, diversity and communication which provide the knowledge and foundation for the remaining units

Stage 2 comprises of units which relate specifically to the specialist areas of these qualifications in the areas of Counselling, Community Development and Youth Work.

Stage 3 comprises of units that relate to working with complex individuals and managing services for clients in crisis.

You may choose to complete one or two of the Diploma qualifications rather than all three. The options are discussed with students prior to enrolling.

Enhance your employment options by doing a dual qualification

If you choose to enrol in additional units you can gain a dual qualification with one of the below. These options are discussed with students prior to enrolling.

CHC52015 | Diploma of Community Services(opens in a new tab)

This qualification reflects the roles of community services and case management workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities. At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.

CHC51015 | Diploma of Counselling(opens in a new tab)  (*Not a half price qualification)

This qualification reflects the role of counsellors, who work with clients on personal and psychological issues using established counselling modalities. They use communication, micro-counselling and interviewing skills and draw on varied counselling therapies to assist clients. At this level, the counsellor will be working in defined and supported counselling roles in established agencies rather than in independent practice. 

If learners complete all the units on the timetable, plus have completed CHC40413 Certificate IV in Youth Work and CHC42015 Certificate IV in Community Services, they will gain certification in CHC52015 Diploma of Community Services, CHC51015 Diploma of Counselling and CHC51413 Diploma of Youth Work.

Half price fees apply!

Diploma
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