Education and Community Services

Are you a carer looking to upskill? 

This short course is aimed for those currently working within the community care sector who may be required to administer medication.  You will gain the skills and required knowledge to confidently  prepare and provide medication assistance and documentation.   

Make a difference to people's lives.

This course will introduce you to the community services industry. You'll gain the essential theoretical knowledge and practical skills by completing this qualification.

You'll cover language, literacy and numeracy; further study and job options; study skills as well as communication and computing.

You will gains skills in:

• Communication
• Information provision and processing
• Administration support
• Networking
• Group support.

Start on your path to a career in Community Services, Aged Care, Children's Services or Disability Services.

Half price fees apply!  

Learn the skills to make a difference for communities.

When you complete the Certificate III in Community Services Work you'll be on your way to a career as a youth worker, support worker, or family carer.

You will gain the knowledge and skills to communicate and work effectively and appropriately with individuals and groups in a variety of settings, gathering and providing information, advocacy and community development, ethical behaviour and legal responsibilities.

You will also gain an understanding of mental health, alcohol, drug, and domestic violence services.

You will learn skills in:

• Effective communication
• Gathering, maintaining and providing information
• Advocacy and community development processes
• Ethical behaviour, and
• Legal responsibilities of community workers.

This qualification applies to community work delivered through a broad range of services which provide support to individuals and groups. This level of training is appropriate for support workers, caseworkers and client contact officers.

You will also gains skills in:

• Participating in local government and community organisations
• Assisting in planning and developing programs to meet needs
• Communicating effectively
• Networking
• Assisting in developing and facilitating community education and development and
• Gathering, maintaining and providing information and understanding legal and ethical requirements. 

Half price fees apply!  

Further your skills in developing services and programs for the community.

You will gain the knowledge and skills to communicate and work effectively in the community services sector, promoting social, emotional and physical wellbeing, responding to critical situations, responding to children at risk, assisting collective action, working with cultural diversity, ethical behaviour and legal responsibilities. This qualification will provide you with a range of practical skills and knowledge that will assist you in interventions with clients and the implementation of health promotion.

You will gain skills in:

• Communicating at an advanced level
• Understanding behaviour of clients
• Training and group work
• Designing programs for accessibility
• Enhancing community participation
• Gathering, maintaining and providing information
• Understanding legal and ethical requirements, and
• Advocating effectively.

At this level, you may obtain work which is autonomous with limited responsibility within established parameters and may be required to supervise and lead other workers in projects or teams. Work may take place in a range of community service, case work or case management contexts.

Enhance your employment options by doing a dual qualification

If you choose to enrol in extra units you can gain a dual qualification with the:

CHC40413 Certificate IV in Youth Work(opens in a new tab)

This qualification reflects the role of workers who develop and facilitate programs for young people through a range of community-based programs designed to address the social, behavioural, health, welfare, developmental and protection needs of young people.

This work may be undertaken through employment in community, government and youth sector agencies and workers will be:

• responsible for implementing policies and guidelines of the employing organisation
• largely self-directed with fairly autonomous decision-making capacity under the indirect supervision of a manager.

Please note: This qualification is in transition, and the course code is subject to change.

Advocate for social justice and build stronger communities.

You will learn skills in consultation, community program development, group work, advocacy, case management, policy and research. You will also learn skills in the management of finances, work safety and the work environment. You will undertake projects that involve working as part of a team and with the community. As part of this qualification you will undertake a supervised work placement where you will be able to apply the skills and knowledge you have learned.

The course is delivered over 12 months and is grouped into 3 stages (approx. 40 weeks). Each stage comprises of a grouping of units which sequentially builds skills and knowledge for the qualification.

Stage 1 comprises of units relating to workplace safety, compliance, diversity and communication which provide the knowledge and foundation for the remaining units

Stage 2 comprises of units which relate specifically to the specialist areas of these qualifications in the areas of Counselling, Community Development and Youth Work.

Stage 3 comprises of units that relate to working with complex individuals and managing services for clients in crisis.

Enhance your employment options by doing a dual qualification

If you choose to enrol in additional units you can gain a dual qualification with one of the below. These options are discussed with students prior to enrolling.

CHC50413 | Diploma of Youth Work(opens in a new tab)

This qualification reflects the role of people with responsibility for the development and the outcomes of programs and services for young people managed through a range of agencies and designed to meet the social, behavioural, health, welfare, developmental and protection needs of young people. This work may be undertaken through employment in community, government and welfare agencies.

CHC51015 | Diploma of Counselling(opens in a new tab)  (*Not a half price qualification)

This qualification reflects the role of counsellors, who work with clients on personal and psychological issues using established counselling modalities. They use communication, micro-counselling and interviewing skills and draw on varied counselling therapies to assist clients. At this level, the counsellor will be working in defined and supported counselling roles in established agencies rather than in independent practice. 

If learners complete all the units on the timetable, plus have completed CHC40413 Certificate IV in Youth Work and CHC42015 Certificate IV in Community Services, they will gain certification in CHC52015 Diploma of Community Services, CHC51015 Diploma of Counselling and CHC51413 Diploma of Youth Work.

Half price fees apply! 

Please note: This qualification is in transition, and the course code is subject to change.

Start your career in Community Support with this Skill Set

This Skill Set will give you the basic skills and knowledge required to participate in safe work practices to ensure their own health and safety, and that of others in work environments that involve caring directly for clients, as well as developing the skills required to communicate effectively with others. 

Students will also learn how to provide first aid in line with first aid guidelines determined by the Australia Resuscitation Council (ARC) and other Australian national peak clinical bodies.

Start your career in the community care industry.

In these unprecedented times, industries need workers to manage infection control while in the direct care of others.

There is increased opportunity for new workers to pick up skills in direct care and progress to an entry level role.

In an era of COVID-19 infection control, gain the skills and knowledge required to provide entry level support and basic client care for a range of roles and purposes within the aged care and disability support sectors. 

Embark on a fulfilling career helping others.

You will gain the knowledge and skills to work effectively in the aged care industry or disability sector, caring, enabling people to maintain independence. You will gain an understanding about supporting people with dementia, safety procedures, ethical behaviour, infection control, working with cultural diversity, and workplace health and safety.

You will develop the skills and knowledge required to provide personal, physical and emotional support to people who require assistance with daily living, including the elderly and people with disabilities.

This qualification reflects the role of workers in the community and/or residential setting who follow an individualised plan to provide person-centred support to people who may require support due to ageing, disability or some other reason. Work involves using discretion and judgement in relation to individual support as well as taking responsibility for own outputs. Workers have a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centred support.

Half price fees apply!

Make a difference in people's lives. 

This qualification will give you the skills to provide direct support and care to people living in aged care, community and residential care facilities. You'll gain theoretical and practical training to follow an individualised plan to support people in their homes, people with complex needs and to tailor the care and support to the individual client. 

Half price fees apply!

Provide support and empower people with disabilities. 

This course will enable you to start your career in disability support. You will gain the skills and knowledge required  to provide care and support to people with disabilities enabling them to maintain their independence. You will have the opportunity to find work in a variety of settings including residential, individual support, home care, advocacy, case management and day support. 

Do you have a passion to help others?  

In this course you will learn how to provide direct care to people who are unable to care for themselves due to ill health or disability. You will gain the skills and knowledge to put your skills into practice within the aged care and home and community care sector. 

Topics covered include:

• How to empower people 
• Healthy body systems
• Infection control
• Safe work practices 

Half price fees apply!

Gain the skills to work with clients experiencing a mental health illness

This short course will provide those working in the community services sector with the skills to assist clients who are experiencing mental health concerns and respond to the increasing need for mental health awareness. 

The community mental health sector values employees with strong ‘soft’ skills and the capacity to provide person-centred, recovery-focussed care. This skill set provides people who are interested in working in the sector the opportunity to determine if it is the right fit for them and understand and develop foundational skills for entry into the sector.

Do you want to make a positive difference in the lives of others?  

This introductory skill set will provide you with the skills and knowledge required to get started in a rewarding career within the community services sector. You will gain the basic skills to provide support to people in a range of health care setting 

• Determine and respond to person support needs
• Follow infection prevention and control procedures
• Complete manual tasks safely 
• Communicate and work in the health or community services sector

Get started in the workforce. 

The Job Ready Basics skill set is perfect if you feel that you need a little extra support and a confidence boost to get into a job. It focuses on health, wellbeing and personal development including an introduction to workplace technology.  This course will prepare you for entry level roles in a variety of industries including retail, hospitality, community services, aged care and business services. 

 Follow this up with a visit to your local Jobs and Skills Centre, where you can get free advice and support to with your resume and writing job applications, and you’ll be job ready!

Complete physical tasks safely. 

As a support worker or a carer you may be required to complete manual handling tasks for your patients. This short course will provide you with the knowledge and practical skills to safely complete manual handling tasks such as lifting, moving, carrying and other physical activities required to assist your patient. 

Make a career of caring when it matters most.

This qualification reflects the role of workers who provide self-directed recovery-oriented support for people affected by mental illness and psychiatric disability. Work involves implementing community-based programs and activities focusing on mental health, mental illness and psychiatric disability. Work is undertaken in a range of community contexts such as community based non-government organisations; home based outreach; centre-based programs; respite care; residential services, rehabilitation programs; clinical settings; or supporting people in employment. Work is carried out autonomously under the broad guidance of other practitioners and professionals.

Confidently and safely administer PEG feeding. 

This short course is aimed for those currently working with patients who may require a percutaneous endoscopic gastrostomy (PEG) tube. You will learn the reasons why PEG feeding may be required and how to administer PEG feeding. This training will provide you with the confidence to provide the necessary support to your patients.

Your first step to a caring career.

Many individuals require support services to help them live an independent and fulfilling life — including people with physical or intellectual disability, older people, and vulnerable members of the community.

This is highly rewarding work, but employers look for people who are job ready with basic skills and knowledge for entry level roles in one-on-one or group support settings, or for administrative role in a care facility. With the Provide Individual Support skill set, that will be you! 

You'll learn about following a client's individual care or support plan to meet their personal support needs, how to comply with personal hygiene standards, maintain food safety, contribute to the cleanliness of food handling areas and dispose of food appropriately, prepare for and provide medication assistance and complete medication documentation, supporting a client to self-administer medication, safe work practices for the health and safety of yourself and your clients, and how to recognise potentially hazardous manual tasks and complete those tasks in a safe manner. 

Get started in community care. 

This course will give you a great starting point to get into the industry, as it covers important areas such as first aid, communicating with diverse people, and customer service in a community care setting. You'll gain the skills and knowledge to prepare you for a career in helping others in the community. 

You'll gain these skills:

• Provide first aid 
• Greet clients and provide the first point of contact 
• Work with people from diverse backgrounds and demonstrate cultural sensitivity
• Communicate and work within health or community services 
• Comply with infection prevention and control policies and procedures 

Do you enjoy working with and assisting young people?

Working with youth is a rewarding and challenging career, where you can make a big difference in the lives of children and young people. Learn how to create a range of community-based programs designed to address the social, behavioural, health, welfare, developmental and protection needs of young people while working to legal and ethical requirements. You will undertake a supervised or simulated work placement where you will be able to apply the skills and knowledge you have learned.

You will develop skills in:

• developing and facilitating community education and development
• communication and networking
• advocating effectively
• case work and report writing
• understanding legal and ethical requirements
• planning, developing and implementing youth programs and
• implementing policies and guidelines.

This qualification provides employment oppotunities in  community, government and youth sector agencies where you'll be responsible for implementing policies and guidelines of the employing organisation. Work is largely self-directed with fairly autonomous decision-making capacity under the indirect supervision of a manager.

Enhance your employment options by doing a dual qualification

If you choose to enrol in extra units you can gain a dual qualification with the:

CHC42015 Certificate IV in Community Services(opens in a new tab)

This qualification reflects the role of community service workers who design and deliver person-centred services to individuals and/or groups. Workers may provide support, advocacy or interventions to individual clients, groups or communities across a range of services.

At this level, workers may be autonomous with limited responsibility within established parameters and may be required to supervise and lead other workers in projects or teams. Work may take place in a range of community service, case work or case management contexts.

Please note: This qualification is in transition, and the course code is subject to change.

Make a lifelong difference at a crucial time in a young person's life.

When you complete the Diploma of Youth Work you'll be on your way to a team leading career as a youth worker, youth officer, or case worker.

You will gain the knowledge and skills to communicate and work effectively in the youth sector, developing and managing youth programs, promoting social, emotional and physical wellbeing, responding to critical situations, working with youth at risk, assisting collective action, developing and maintaining professional networks, working with cultural diversity, ethical behaviour and legal responsibilities.

The course is delivered over 12 months and is grouped into 3 stages (approx. 40 weeks) Each stage comprises of a grouping of units which sequentially builds skills and knowledge for the qualification.

Stage 1 comprises of units relating to workplace safety, compliance, diversity and communication which provide the knowledge and foundation for the remaining units

Stage 2 comprises of units which relate specifically to the specialist areas of these qualifications in the areas of Counselling, Community Development and Youth Work.

Stage 3 comprises of units that relate to working with complex individuals and managing services for clients in crisis.

You may choose to complete one or two of the Diploma qualifications rather than all three. The options are discussed with students prior to enrolling.

Enhance your employment options by doing a dual qualification

If you choose to enrol in additional units you can gain a dual qualification with one of the below. These options are discussed with students prior to enrolling.

CHC52015 | Diploma of Community Services(opens in a new tab)

This qualification reflects the roles of community services and case management workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities. At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.

CHC51015 | Diploma of Counselling(opens in a new tab)  (*Not a half price qualification)

This qualification reflects the role of counsellors, who work with clients on personal and psychological issues using established counselling modalities. They use communication, micro-counselling and interviewing skills and draw on varied counselling therapies to assist clients. At this level, the counsellor will be working in defined and supported counselling roles in established agencies rather than in independent practice. 

If learners complete all the units on the timetable, plus have completed CHC40413 Certificate IV in Youth Work and CHC42015 Certificate IV in Community Services, they will gain certification in CHC52015 Diploma of Community Services, CHC51015 Diploma of Counselling and CHC51413 Diploma of Youth Work.

Half price fees apply!

Please note: This qualification is in transition, and the course code is subject to change.