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Other things you need to know

A few more bits of key information you’ll need to know when you start your journey at Central Regional TAFE.

Student Code of Conduct

The Student Code of Conduct lays out how we expect you to behave as a student at Central Regional TAFE. It exists to help make sure all students studying with us enjoy an atmosphere of mutual understanding, respect and professionalism. Central Regional TAFE is a supportive adult learning environment that celebrates diversity, embraces equal opportunity and is free from discrimination and harassment. 

As a student at Central Regional TAFE, it is your responsibility to know what is in the Student Code of Conduct.

You can read and download the Code of Conduct here (172 KB) (PDF document)

Academic Calendar

The academic calendar puts all the important dates and key events in one place.

Check out the academic calendar for 2021 here. 

Manage My Enrolment

The Student Portal is where you can manage virtually every aspect of your enrolment. Current students wishing to re-enrol may be able to do so through the Student Portal if their course allows. 

Log onto the Student Portal.

Making a Payment and Other Fee Information

In order to enrol in a course with us, you must pay your fees or set up a fee payment arrangement with us. We are committed to making education and training accessible for everyone, so we offer a range of fee payment options to make it easier for our students to pay their fees.

The payment options we offer include: 

If you need assistance with paying your fees or would like to discuss the payment options available to you, get in touch with our friendly student support team on the details below.

Feedback and Complaints Process

We value your feedback and recognise that we can improve our products and services with the effective handling of complaints/feedback. Our process reconciles the interests of clients and the College whilst ensuring expectations of fairness are met. 

The College will manage and respond to client complaints and feedback involving the conduct of:

  • the College, it’s Lecturers or other staff, 
  • a third-party providing services on the College’s behalf, it’s trainers, assessors or other staff or, 
  • a student of the College 

Clients have the opportunity to provide the College with feedback and assistance of College staff is available, if requested.

A family member or friend can help you with the process if needed.

Your complaint or feedback will be addressed in a timely manner and you will receive a written reply on completion of  the College’s investigation.

If a longer investigation is required you will be kept informed and regularly updated on the progress of the matter.

The written response will include the outcome of the complaint, reasons for the decision, any changes which have resulted from the complaint, an apology where appropriate and information about the option to have the complaint reviewed by an external agency, such as the Ombudsman. 

For more information about what will happen with a complaint that is made, you can read our Complaints Policy (226 KB) (PDF document)

How to submit a complaint

Complete an online feedback form 

Online feedback form

or

Download a Client Feedback/Complaint Form (176 KB) (PDF document).

Email the form to feedback@crtafe.wa.edu.au or send it via post to:
Planning and Quality at Central Regional TAFE
Locked Bag 103
Geraldton WA 6531

Contact Details

For help providing feedback and for more information about fees, payment options or managing your enrolment please contact us:

1800 672 700
info@crtafe.wa.edu.au