Certificate III in Retail | Central Regional Tafe

National ID: SIR30216 State ID: BAA6

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Launch your career in retail today.

With a Certificate III in retail learn how to engage with customers, maintain daily store operations, understand merchandising and deliver on organisational expectations. Once qualified you will have the skills to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.

Entrance Requirements

School Leaver	Non-School Leaver	AQF
OLNA or NAPLAN 9 Band 8	C Grades in Year 10 English and Maths or equivalent	Certificate I or Certificate II

Job Opportunities

Job opportunities include:

Senior Sales Assistant
Customer Service Representative or Assistant
Shop Assistant
Supervisor or Team Leader

For more information about job and career pathways, visit JobOutlook(opens in a new tab) or Jobs and Skills WA

Please note: This list is a guide only as job titles and qualification requirements may vary between organisations.

Further Study

We offer a range of further study opportunities, view our course list here.

Locations and study options

Click on your preferred location below to get started with your application or enrolment.

Available all year round, 2021

Details

Duration	6 Months
When	Available all year round, 2021
Where	Carnarvon
How	Self Paced Onsite

Units

Elective

National ID	Unit Title
SIRRFSA001	Handle food safely in a retail environment
SIRRFSA002	Supervise a food safety program
SIRRINV002	Control stock
SIRRMER003	Coordinate visual merchandising activities
SIRRRTF001	Balance and secure point-of-sale terminal
SIRXCEG008	Manage disrespectful, aggressive or abusive customers
SIRXTAD001	Train others in frontline tasks

Core

National ID	Unit Title
SIRXCEG001	Engage the customer
SIRXCEG002	Assist with customer difficulties
SIRXCEG003	Build customer relationships and loyalty
SIRXCOM002	Work effectively in a team
SIRXIND001	Work effectively in a service environment
SIRXRSK001	Identify and respond to security risks
SIRXSLS001	Sell to the retail customer
SIRXWHS002	Contribute to workplace health and safety

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SIR30216 Certificate III in Retail