Regulatory Officer Compliance Skills (ROCS) 1

This short course is designed to address the needs of a range of officers for whom ensuring compliance with local government legislation, regulations and by-laws is central to their role. The skill set is not designed to provide detailed technical and specific knowledge in, for example, building inspection, animal control, parking management or environmental health.

The skill set is intended to address the underpinning knowledge and skills in the complex areas of:

• compliance monitoring and investigation

• negotiation skills

• communication skills

• conflict resolution

• community education

This short course meets the generic requirements for compliance management in specialised council work areas, such as environmental health and planning. Individual councils may apply different levels and types of regulatory authority to specific job roles associated with this skill set.

Upon successful completion students will be issued with a Certificate of Participation

Please also refer to the Student Information Pack for additional College and support information