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SIR20216 Certificate II in Retail Services

National ID: SIR20216 State ID: BAA0
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Would you like to work in the retail sector?

Gain a competitive advantage with a Certificate II in Retail Services. With this qualification you will learn how to merchandise, market, sell, and control stock. It will equip you with skills in customer service, advising customers, theft minimisation and give you an insight into the global world of sales with online shopping.

School Leaver Non-School Leaver AQF
OLNA or NAPLAN 9 Band 8 C Grades in Year 10 English and Maths or equivalent Certificate I or Certificate II


Upon successful completion you will receive a Certificate II in Retail Services.

Job opportunities include:

  • Sales Assistant
  • Shop Assistant
  • Customer Service Assistant
  • Point-of-Sale Operator

For more information about job and career pathways, visit JobOutlook(opens in a new tab)  or Jobs and Skills WA

Please note: This list is a guide only as job titles and qualification requirements may vary between organisations.

We offer a range of further study opportunities, view our course list here. (opens in a new tab)

Study options and how to apply

Click on your preferred study option below to get started with your application or enrolment. If you don't see your preferred study option, please complete our Course Enquiry form.

Semester 1, 2024

Exmouth - Classroom VETDSS


This course availability is specifically for VET Delivered to Secondary Students (VETDSS). To find out more about VETDSS programs visit the VET Delivered to Secondary Students page here.

Duration 2 Years
When Semester 1, 2024
Where Exmouth
How Classroom VETDSS

Course Enquiry

This form is for course enquiries only. If you would like to apply, please refer to the Apply Now box next to your preferred study location above. 

Please note that not all delivery modes may be suitable for the course you are enquiring about.

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Have you studied with us before?

To be completed if you are currently living overseas.

If you plan to study in Australia as an International student, please visit for more information.