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Certificate II in Retail Services
National ID: SIR20216 | State ID: BAA0
Would you like to work in the retail sector?
Gain a competitive advantage with a Certificate II in Retail Services. With this qualification you will learn how to merchandise, market, sell, and control stock. It will equip you with skills in customer service, advising customers, theft minimisation and give you an insight into the global world of sales with online shopping.
Our Focus on Flexible Options
Many of our courses offer flexible learning options that provide you with the opportunity to study whenever and wherever suits you. Flexible options can include online learning, workplace assessment, recognition of prior learning and correspondence type programs that can sometimes be supplemented by block or focussed delivery.
We strive to offer a mix of flexible options that suit your needs. Typically flexible learning options are open for enrolment all year round, allowing you to start any time and complete within 6 months of your start date. Choose the right amount of units for you to study at any given time.
Our Self Paced External courses can be accessed anywhere and anytime, regardless of your geographical location!
This course is available online.
Please note: Online availability varies at each campus, refer to the information below for study options at your local campus. Some courses may require practical training and assessment for hands-on skills. We'll let you know if that applies for your course, and explain how it will work.
Entrance Requirements
Important information
Job opportunities
Study pathway
How to apply
Entrance Requirements
| School Leaver | Non-School Leaver | AQF |
|---|---|---|
| OLNA or NAPLAN 9 Band 8 | C Grades in Year 10 English and Maths or equivalent | Certificate I or Certificate II |
Important information
Additional Resources
Learners may be required to provide additional resources for this course. Details are provided in the Pre-Enrolment Information Pack.
Disclaimer
Courses at Central Regional TAFE are delivered subject to resources and demand. For the latest information, check with the appropriate campus, as course availability may be subject to review and change.
Job opportunities
This qualification provides a pathway to work in a diverse range of retail settings including speciality retailers, supermarkets, department stores and quick service restaurants. Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.
Study pathway
Further study opportunities
Central Regional TAFE has many further study opportunities available. Check out our Course Guide for all your future study options.
How to apply
On Campus (Full-Time or Part-Time)
Visit our Apply and Enrol page to find out how to apply for full-time, part-time or online courses.
Flexible and Other Study Types
We take applications for many of our flexible courses all year round. Visit the Apply and Enrol page and use our Applicant Portal to lodge your application anytime.
Apprenticeships and Traineeships
For apprenticeships and traineeships, you must be employed in a training contract by an appropriate organisation to study. Find out more here.
International Students
International students please visit www.tafeinternational.wa.edu.au 
Short Courses and Skill Sets
Enrol in a short course or skill set by completing the form below, calling our student services team on 1800 672 700 or visiting your local campus.
Delivery location, important dates and study options
Training at CRTAFE will be offered with a blended, flexible delivery model to enable social distancing measures during the COVID-19 pandemic. This approach may include a combination of online and classroom based delivery, as well as practical and work experience placements. While the mode of delivery may vary, the content and key learning outcomes of the course will remain the same. Lecturers will provide specific instructions to their student groups on how training will be undertaken and the support available to them.
Available all year round, 2021
Carnarvon Campus - Self Paced OnsiteOverview
Fees and charges
Units
Overview
| Duration | 6 month/s |
| When | Available all year round |
| Where | Carnarvon Campus |
| How |
Continuous Enrolment Flexible |
Register now
Ready to register for this course? Check out our apply and enrol page, register now in our Application Portal or contact us on 1800 672 700.
Course enquiry
Page last updated January 22, 2021