SIR20216 Certificate II in Retail Services
A career where staff are always needed.
Working in retail can be as varied as you can imagine. Take the first step towards a career in the retail industry and learn essential skills that will set your apart from the workforce competition.
Overview
Campus Carnarvon | Exmouth
When Available all year round
Study Mode Online | Workplace
Would you like to work in the retail sector?
Gain a competitive advantage with a Certificate II in Retail Services. With this qualification you will learn how to merchandise, market, sell, and control stock. It will equip you with skills in customer service, advising customers, theft minimisation and give you an insight into the global world of sales with online shopping.
Select your preferred campus and apply
Available all year round, 2025
Details
Units and fees
To attain this qualification, you are required to successfully complete twelve (12) units of competence, comprising seven (7) core and five (5) elective units selected from the options provided below. On-the-job learning must also be completed to attain this qualification under Traineeship arrangements.
For an approximate fee estimate, mark the boxes below corresponding to the number of units needed for this course. The estimated fees will be displayed on the right-hand side.
Core
| National ID Unit title | General fee | Concession | Resource fee |
|---|---|---|---|
| SIRXCEG001 Engage the customer | $113.75 | $33.95 | $0.00 |
| SIRXCOM001 Communicate in the workplace to support team and customer outcomes | $130.00 | $38.80 | $0.00 |
| SIRXIND001 Work effectively in a service environment | $113.75 | $33.95 | $0.00 |
| SIRXIND003 Organise personal work requirements | $48.75 | $14.55 | $0.00 |
| SIRXPDK001 Advise on products and services | $81.25 | $24.25 | $0.00 |
| SIRXRSK001 Identify and respond to security risks | $81.25 | $24.25 | $0.00 |
| SIRXWHS002 Contribute to workplace health and safety | $65.00 | $19.40 | $0.00 |
Elective
Unit Selection
Five (5) elective units must be selected from the list below.
| National ID Unit title | General fee | Concession | Resource fee |
|---|---|---|---|
|
|
$113.75 | $33.95 | $0.00 |
|
|
$113.75 | $33.95 | $0.00 |
|
|
$97.50 | $29.10 | $0.00 |
|
|
$81.25 | $24.25 | $0.00 |
|
|
$48.75 | $14.55 | $0.00 |
|
|
$81.25 | $24.25 | $0.00 |
|
|
$32.50 | $9.70 | $0.00 |
Please note: Course information and fees are subject to change without notice.
- Fees may differ between campus locations due to the difference between elective units in the course study plan or a need to adapt courses to meet local industry needs.
- Fees may also differ for individuals depending on units of study selected, prior qualifications and recognition of prior learning (RPL).
- Fees are payable at the time of enrolment.
- Total fees quoted include tuition fees and resource fees only. You may also be required to purchase text books, uniforms or other personal equipment that are not included in this fee estimate.
- For Lower Fees, Local Skills (half-price) courses please refer to additional eligibility information above.
- Concession rates: If eligible, proof of concession must be presented.
- Concessions and the secondary school age fee cap do not apply to commercial courses (short courses), or Foundation Programs (i.e ESL and General Education).
- Secondary school aged persons (in 2025, students born on or after 1 July 2007 who are at least 15 years old in 2025) undertaking training that is not part of a VET Delivered to Secondary Schools program, the maximum course (tuition) fee chargeable is $420. Additional resource fees and discretionary fees may apply.
- VET Student Loans for eligible courses and fee caps may be subject to changes implemented by the Australian Government.
More information: Visit our fees and payment options page or call us on 1800 672 700
Details
Units and fees
To attain this qualification, you are required to successfully complete twelve (12) units of competence, comprising seven (7) core and five (5) elective units selected from the options provided below.
For an approximate fee estimate, mark the boxes below corresponding to the number of units needed for this course. The estimated fees will be displayed on the right-hand side.
Core
| National ID Unit title | General fee | Concession | Resource fee |
|---|---|---|---|
| SIRXCEG001 Engage the customer | $170.80 | $51.45 | $19.00 |
| SIRXCOM001 Communicate in the workplace to support team and customer outcomes | $195.20 | $58.80 | $19.00 |
| SIRXIND001 Work effectively in a service environment | $170.80 | $51.45 | $19.00 |
| SIRXIND003 Organise personal work requirements | $73.20 | $22.05 | $19.00 |
| SIRXPDK001 Advise on products and services | $122.00 | $36.75 | $19.00 |
| SIRXRSK001 Identify and respond to security risks | $122.00 | $36.75 | $19.00 |
| SIRXWHS002 Contribute to workplace health and safety | $97.60 | $29.40 | $19.00 |
Elective
Unit Selection
Five (5) elective units must be selected from the list below.
| National ID Unit title | General fee | Concession | Resource fee |
|---|---|---|---|
|
|
$170.80 | $51.45 | $19.00 |
|
|
$170.80 | $51.45 | $19.00 |
|
|
$146.40 | $44.10 | $19.00 |
|
|
$122.00 | $36.75 | $19.00 |
|
|
$73.20 | $22.05 | $19.00 |
|
|
$122.00 | $36.75 | $19.00 |
|
|
$48.80 | $14.70 | $19.00 |
Please note: Course information and fees are subject to change without notice.
- Fees may differ between campus locations due to the difference between elective units in the course study plan or a need to adapt courses to meet local industry needs.
- Fees may also differ for individuals depending on units of study selected, prior qualifications and recognition of prior learning (RPL).
- Fees are payable at the time of enrolment.
- Total fees quoted include tuition fees and resource fees only. You may also be required to purchase text books, uniforms or other personal equipment that are not included in this fee estimate.
- For Lower Fees, Local Skills (half-price) courses please refer to additional eligibility information above.
- Concession rates: If eligible, proof of concession must be presented.
- Concessions and the secondary school age fee cap do not apply to commercial courses (short courses), or Foundation Programs (i.e ESL and General Education).
- Secondary school aged persons (in 2025, students born on or after 1 July 2007 who are at least 15 years old in 2025) undertaking training that is not part of a VET Delivered to Secondary Schools program, the maximum course (tuition) fee chargeable is $420. Additional resource fees and discretionary fees may apply.
- VET Student Loans for eligible courses and fee caps may be subject to changes implemented by the Australian Government.
More information: Visit our fees and payment options page or call us on 1800 672 700
Details
Units and fees
To attain this qualification, you are required to successfully complete twelve (12) units of competence, comprising seven (7) core and five (5) elective units selected from the options provided below.
For an approximate fee estimate, mark the boxes below corresponding to the number of units needed for this course. The estimated fees will be displayed on the right-hand side.
Core
| National ID Unit title | General fee | Concession | Resource fee |
|---|---|---|---|
| SIRXCEG001 Engage the customer | $170.80 | $51.45 | $19.00 |
| SIRXCOM001 Communicate in the workplace to support team and customer outcomes | $195.20 | $58.80 | $19.00 |
| SIRXIND001 Work effectively in a service environment | $170.80 | $51.45 | $19.00 |
| SIRXIND003 Organise personal work requirements | $73.20 | $22.05 | $19.00 |
| SIRXPDK001 Advise on products and services | $122.00 | $36.75 | $19.00 |
| SIRXRSK001 Identify and respond to security risks | $122.00 | $36.75 | $19.00 |
| SIRXWHS002 Contribute to workplace health and safety | $97.60 | $29.40 | $19.00 |
Elective
Unit Selection
Five (5) elective units must be selected from the list below.
| National ID Unit title | General fee | Concession | Resource fee |
|---|---|---|---|
|
|
$170.80 | $51.45 | $19.00 |
|
|
$170.80 | $51.45 | $19.00 |
|
|
$146.40 | $44.10 | $19.00 |
|
|
$122.00 | $36.75 | $19.00 |
|
|
$73.20 | $22.05 | $19.00 |
|
|
$122.00 | $36.75 | $19.00 |
|
|
$48.80 | $14.70 | $19.00 |
Please note: Course information and fees are subject to change without notice.
- Fees may differ between campus locations due to the difference between elective units in the course study plan or a need to adapt courses to meet local industry needs.
- Fees may also differ for individuals depending on units of study selected, prior qualifications and recognition of prior learning (RPL).
- Fees are payable at the time of enrolment.
- Total fees quoted include tuition fees and resource fees only. You may also be required to purchase text books, uniforms or other personal equipment that are not included in this fee estimate.
- For Lower Fees, Local Skills (half-price) courses please refer to additional eligibility information above.
- Concession rates: If eligible, proof of concession must be presented.
- Concessions and the secondary school age fee cap do not apply to commercial courses (short courses), or Foundation Programs (i.e ESL and General Education).
- Secondary school aged persons (in 2025, students born on or after 1 July 2007 who are at least 15 years old in 2025) undertaking training that is not part of a VET Delivered to Secondary Schools program, the maximum course (tuition) fee chargeable is $420. Additional resource fees and discretionary fees may apply.
- VET Student Loans for eligible courses and fee caps may be subject to changes implemented by the Australian Government.
More information: Visit our fees and payment options page or call us on 1800 672 700