SIR20216 Certificate II in Retail Services

National ID: SIR20216 State ID: BAA0

Printing the course overview will compile details for all study options into a single file without units.

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Would you like to work in the retail sector?

Gain a competitive advantage with a Certificate II in Retail Services. With this qualification you will learn how to merchandise, market, sell, and control stock. It will equip you with skills in customer service, advising customers, theft minimisation and give you an insight into the global world of sales with online shopping.

Entrance requirements

School Leaver	Non-School Leaver	AQF
OLNA or NAPLAN 9 Band 8	C Grades in Year 10 English and Maths or equivalent	Certificate I or Certificate II

Important information

Certification

Upon successful completion you will receive a Certificate II in Retail Services.

Job opportunities

Job opportunities include:

Sales Assistant
Shop Assistant
Customer Service Assistant
Point-of-Sale Operator

For more information about job and career pathways, visit JobOutlook(opens in a new tab) or Jobs and Skills WA

Please note: This list is a guide only as job titles and qualification requirements may vary between organisations.

Further Study

Certificate III in Retail

We offer a range of further study opportunities, view our course list here. (opens in a new tab)

Study options and how to apply

Click on your preferred study option below to get started with your application or enrolment. If you don't see your preferred study option, please complete our Course Enquiry form.

Semester 1, 2024

Details

This course availability is specifically for VET Delivered to Secondary Students (VETDSS). To find out more about VETDSS programs visit the VET Delivered to Secondary Students page here.

Duration	2 Years
When	Semester 1, 2024
Where	Exmouth
How	Classroom VETDSS

Units and fees

Units required: To achieve this qualification you must successfully complete twelve (12) units of competence (7 core plus 5 elective units) from those listed below.

Core

National ID	Unit title	Tuition fee	Concession fee	Resource fee
SIRXCEG001	Engage the customer	$0.00	$0.00	$0.00
SIRXCOM001	Communicate in the workplace to support team and customer outcomes	$0.00	$0.00	$0.00
SIRXIND001	Work effectively in a service environment	$0.00	$0.00	$0.00
SIRXIND003	Organise personal work requirements	$0.00	$0.00	$0.00
SIRXPDK001	Advise on products and services	$0.00	$0.00	$0.00
SIRXRSK001	Identify and respond to security risks	$0.00	$0.00	$0.00
SIRXWHS002	Contribute to workplace health and safety	$0.00	$0.00	$0.00

Elective

Unit Selection

Five (5) elective units must be selected from the list below.

National ID	Unit title	Tuition fee	Concession fee	Resource fee
SIRRFSA001	Handle food safely in a retail environment	$0.00	$0.00	$0.00
SIRRINV001	Receive and handle retail stock	$0.00	$0.00	$0.00
SIRRMER001	Produce visual merchandise displays	$0.00	$0.00	$0.00
SIRXCEG008	Manage disrespectful, aggressive or abusive customers	$0.00	$0.00	$0.00
SIRXIND002	Organise and maintain the store environment	$0.00	$0.00	$0.00
SIRXSLS002	Follow point-of-sale procedures	$0.00	$0.00	$0.00

Please note: Course information and fees are subject to change without notice.

Fees may differ between campus locations due to the difference between elective units in the course study plan or a need to adapt courses to meet local industry needs.
Fees may also differ for individuals depending on units of study selected, prior qualifications and recognition of prior learning (RPL).
Fees are payable at the time of enrolment.
Total fees quoted include tuition fees and resource fees. You may also be required to purchase text books, uniforms or other personal equipment that are not included in this fee estimate.
For Lower Fees, Local Skills (half-price) courses please refer to additional eligibility information above.
Concession rates: If eligible, proof of concession must be presented.
Concessions and the secondary school age fee cap do not apply to commercial courses (short courses), or Foundation Programs (i.e ESL and General Education).
Secondary school aged persons (in 2023, students born on or after 1 July 2005 who are at least 15 years old in 2023) undertaking training that is not part of a VET Delivered to Secondary Schools program, the maximum course (tuition) fee chargeable is $420. Additional resource fees and discretionary fees may apply.
VET Student Loans for eligible courses and fee caps may be subject to changes implemented by the Australian Government.

More information: Visit our fees and payment options page or call us on 1800 672 700

Fee estimate

General*

Tuition fee	$
Resource fee	$
Total fee	$

Concession*

Tuition fee*	$
Resource fee	$
Total fee	$

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