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Home | Courses | Certificate II in Retail Services

Certificate II in Retail Services

National ID: SIR20216 | State ID: BAA0

 

Training Package Version:

Trying to get a job in retail? Gain a competitive advantage with a Certificate II in Retail Services. With this qualification you will learn how to merchandise, market, sell, and control stock. It will equip you with skills in customer service, advising customers, theft minimisation and give you an insight into the global world of sales with online shopping.

Additional Resources

Learners may be required to provide additional resources for this course. Details are provided in the Pre-Enrolment Pack.

VET Student Loans

This course IS NOT eligible for a VET Student Loan.

Entrance Requirements

Study pathway

Job opportunities

Entrance Requirements
School Leaver Non-School Leaver AQF
OLNA or NAPLAN 9 Band 8 C Grades in Year 10 English and Maths or equivalent Certificate I or Certificate II
Study pathway
Job opportunities

Your qualification prepares you for roles such as:

This qualification provides a pathway to work in a diverse range of retail settings including speciality retailers, supermarkets, department stores and quick service restaurants.  Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.

Delivery location, important dates and study options

Overview

Fees and charges

Units

How to apply

Important information

Overview

Course Overview

Where Carnarvon
Northam
Duration

12 months

HowContinuous Enrolment
Face To Face (Class Room)
Flexible Delivery
Traineeship
WhenAvailable Semester 2, 2018
Available Semester 1, 2018
Fees and charges

Please contact the college to receive an indicative price for this course.

The fees identified above for this course are (predominantly) based on full-time face-to-face delivery (or Apprenticeship/Traineeship delivery) for this course. Fees may vary depending on your choice of units and some delivery modes. You can also find details of all course costs on our Fees page here.

At Central Regional TAFE, three types of fees may be charged:

  • Course fees - set by the State Government and are calculated on the category of enrolment.  Students studying a certificate course may be eligible for a concession. Concession students pay 30% of the course fees (not incidental, resource or other fees).
  • Resource fees - covers materials purchased by the TAFE which will be consumed or transformed by students in the course of instruction, such as workshop materials & workbooks.
  • Other fees - charged for goods and services that are provided by the TAFE such as security, name badges and IT infrastructure. 

In addition to these fees, students may need to purchase textbooks, uniforms and other course specific equipment.

Units

1 - Core Units
Unit Title National ID Unit of Study
Advise on products and servicesSIRXPDK001AWX02
Communicate in the workplace to support team and customer outcomesSIRXCOM001AWX25
Contribute to workplace health and safetySIRXWHS002AWW89
Engage the customerSIRXCEG001AWX30
Identify and respond to security risksSIRXRSK001AWW99
Organise personal work requirementsSIRXIND003AWX13
Work effectively in a service environmentSIRXIND001AWX17
2 Elective Units
Unit Title National ID Unit of Study
Advise on food products and servicesSIRXPDK002AWX01
Follow point-of-sale proceduresSIRXSLS002AWW96
Handle food safely in a retail environmentSIRRFSA001AWX50
Organise and maintain the store environmentSIRXIND002AWX14
Plan a career in the retail industrySIRXIND004AWX15
Receive and handle retail stockSIRRINV001AWX48
How to apply
Important information
Enquire now
Call us
Email us

Please make sure you select a campus in the units tab otherwise no course study plan information will be printed.

Course enquiry

Please note: This form is only for course enquiries. If you would like to apply or require further application information, please visit our Apply and Enrol page.

    Array
(
    [tab_title_1] => Overview
    [tab_body_1] => 

Course Overview

Where Carnarvon
Northam
Duration

12 months

HowContinuous Enrolment
Face To Face (Class Room)
Flexible Delivery
Traineeship
WhenAvailable Semester 2, 2018
Available Semester 1, 2018
[tab_format_1] => full_html [tab_title_2] => Careers [tab_body_2] =>

This qualification provides a pathway to work in a diverse range of retail settings including speciality retailers, supermarkets, department stores and quick service restaurants.  Individuals with this qualification are able to perform roles such as frontline team member, customer service assistant and point-of-sale operator.

Further study opportunities:

[tab_format_2] => full_html [tab_title_3] => Fees [tab_body_3] =>

Please contact the college to receive an indicative price for this course.

The fees identified above for this course are (predominantly) based on full-time face-to-face delivery (or Apprenticeship/Traineeship delivery) for this course. Fees may vary depending on your choice of units and some delivery modes. You can also find details of all course costs on our Fees page here.

At Central Regional TAFE, three types of fees may be charged:

  • Course fees - set by the State Government and are calculated on the category of enrolment.  Students studying a certificate course may be eligible for a concession. Concession students pay 30% of the course fees (not incidental, resource or other fees).
  • Resource fees - covers materials purchased by the TAFE which will be consumed or transformed by students in the course of instruction, such as workshop materials & workbooks.
  • Other fees - charged for goods and services that are provided by the TAFE such as security, name badges and IT infrastructure. 

In addition to these fees, students may need to purchase textbooks, uniforms and other course specific equipment.

[tab_format_3] => full_html [tab_title_4] => Units [tab_body_4] =>

1 - Core Units
Unit Title National ID Unit of Study
Advise on products and servicesSIRXPDK001AWX02
Communicate in the workplace to support team and customer outcomesSIRXCOM001AWX25
Contribute to workplace health and safetySIRXWHS002AWW89
Engage the customerSIRXCEG001AWX30
Identify and respond to security risksSIRXRSK001AWW99
Organise personal work requirementsSIRXIND003AWX13
Work effectively in a service environmentSIRXIND001AWX17
2 Elective Units
Unit Title National ID Unit of Study
Advise on food products and servicesSIRXPDK002AWX01
Follow point-of-sale proceduresSIRXSLS002AWW96
Handle food safely in a retail environmentSIRRFSA001AWX50
Organise and maintain the store environmentSIRXIND002AWX14
Plan a career in the retail industrySIRXIND004AWX15
Receive and handle retail stockSIRRINV001AWX48
[tab_format_4] => full_html [tab_title_5] => [tab_body_5] => [tab_format_5] => [tab_title_6] => How to Apply [tab_body_6] =>

If this course uses TAFE Admissions, to study full-time in 2018 apply through tasonline.tafe.wa.edu.au.

Online and continuous or flexible learning enrolment courses normally have enrolments available ongoing at any time, for help enrolling or for more information:

Call: 1800 672 700 or email: info@crtafe.wa.edu.au

International students please contact www.tafeinternational.wa.edu.au.

For apprenticeships and traineeships, you must be employed in a training contract by an appropriate organisation to study.

For all other enquiries please call us on 1800 672 700 or email: info@crtafe.wa.edu.au.

Please note: All enrolling students will require a Unique Student Identifier number.

Recognition of Prior Learning validates your existing skills and knowledge. Find out more under Future Students to customise your learning pathways.

Disclaimer

Courses at Central Regional TAFE are delivered subject to resources and demand. For the latest information, check with the appropriate campus, as course availability may be subject to review and change.

Entrance Requirements

School Leaver Non-School Leaver AQF
OLNA or NAPLAN 9 Band 8C Grades in Year 10 English and Maths or equivalentCertificate I or Certificate II

[tab_format_6] => full_html [tab_title_7] => Uni Pathway [tab_body_7] =>

If you have completed a Diploma or Advanced Diploma qualification with Central Regional TAFE, you may be able to obtain credits towards a degree at Geraldton Universities Centre (GUC), Charles Sturt University, Central Queensland University and the University of Southern Queensland.

In addition to the arrangements in place with specific Universities, a Diploma or Advanced Diploma qualification from us will enable you to gain direct entry into related undergraduate degree courses in most Universities throughout Australia. You may also be eligible to gain credits with other Universities on a case-by-case basis.

 

[tab_format_7] => full_html )

If this course uses TAFE Admissions, to study full-time in 2018 apply through tasonline.tafe.wa.edu.au.

Online and continuous or flexible learning enrolment courses normally have enrolments available ongoing at any time, for help enrolling or for more information:

Call: 1800 672 700 or email: info@crtafe.wa.edu.au

International students please contact www.tafeinternational.wa.edu.au.

For apprenticeships and traineeships, you must be employed in a training contract by an appropriate organisation to study.

For all other enquiries please call us on 1800 672 700 or email: info@crtafe.wa.edu.au.

Please note: All enrolling students will require a Unique Student Identifier number.

Recognition of Prior Learning validates your existing skills and knowledge. Find out more under Future Students to customise your learning pathways.

Disclaimer

Courses at Central Regional TAFE are delivered subject to resources and demand. For the latest information, check with the appropriate campus, as course availability may be subject to review and change.

Entrance Requirements

School Leaver Non-School Leaver AQF
OLNA or NAPLAN 9 Band 8C Grades in Year 10 English and Maths or equivalentCertificate I or Certificate II

If this course uses TAFE Admissions, to study full-time in 2018 apply through tasonline.tafe.wa.edu.au.

Online and continuous or flexible learning enrolment courses normally have enrolments available ongoing at any time, for help enrolling or for more information:

Call: 1800 672 700 or email: info@crtafe.wa.edu.au

International students please contact www.tafeinternational.wa.edu.au.

For apprenticeships and traineeships, you must be employed in a training contract by an appropriate organisation to study.

For all other enquiries please call us on 1800 672 700 or email: info@crtafe.wa.edu.au.

Please note: All enrolling students will require a Unique Student Identifier number.

Recognition of Prior Learning validates your existing skills and knowledge. Find out more under Future Students to customise your learning pathways.

Disclaimer

Courses at Central Regional TAFE are delivered subject to resources and demand. For the latest information, check with the appropriate campus, as course availability may be subject to review and change.

Entrance Requirements

School Leaver Non-School Leaver AQF OLNA or NAPLAN 9 Band 8C Grades in Year 10 English and Maths or equivalentCertificate I or Certificate II

Qualification level

1
Available Semester 2, 2018
1
Available Semester 1, 2018
Fee Type Course Fee Resource Fee Total Fee
Apprentice/Trainee $991.25 $151.00 $1,142.25
Priority Skills $991.25 $151.00 $1,142.25

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Page last updated September 19, 2018