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SIT20122 Certificate II in Tourism

SIT20122 Certificate II in Tourism

National ID SIT20122 State ID BHS3

Dive into the world of travel and hospitality

With our Certificate II in Tourism, you will be equipped with the skills and knowledge needed to excel in the ever-evolving tourism industry.

Guided by experienced professionals within the tourism sector, you will gain competencies in the following areas:

• Customer Approach: Developing the ability to provide outstanding service to tourists, ensuring their needs are met while creating memorable experiences.
• Sales and Promotion: Learning to effectively sell tourism products and services, whether it's offering tour packages, accommodations, or experiences to
• Destination Knowledge: Gaining in-depth knowledge of various tourist destinations, their attractions, and the ability to guide tourists to make informed choices.
• Communication Skills: Mastering communication techniques to engage with travelers, answer inquiries, and resolve issues professionally and effectively.
• Administrative Proficiency: Acquiring skills in administrative tasks relevant to the tourism industry, such as booking management, record-keeping, and
processing payments.
• Safety and Compliance: Understanding the importance of safety regulations and compliance within the tourism sector, ensuring tourists' well-being.

Exmouth Tourism whale shark


When Available all year round.

Study Mode Online.

Important information

Select your preferred campus and apply

Available all year round, 2024


When Available all year round, 2024
Where Exmouth
How Self Paced External

Units and fees

To attain this qualification, you are required to successfully complete eleven (11) units of competence, comprising five (5) core and six (6) elective units selected from the options provided below. 

For an approximate fee estimate, mark the boxes below corresponding to the number of units needed for this course. The estimated fees will be displayed on the right-hand side.


National ID Unit title General fee Concession Resource fee
SITTIND003 Source and use information on the tourism and travel industry $81.25 $24.25 $18.51
SITXCCS009 Provide customer information and assistance $65.00 $19.40 $18.51
SITXCCS011 Interact with customers $65.00 $19.40 $18.51
SITXCOM007 Show social and cultural sensitivity $65.00 $19.40 $18.51
SITXWHS005 Participate in safe work practices $48.75 $14.55 $18.51


National ID Unit title General fee Concession Resource fee
Use business software applications
$178.75 $53.35 $18.51
Advise on products and services
$81.25 $24.25 $18.51
Sell to the retail customer
$130.00 $38.80 $18.51
Provide visitor information
$65.00 $19.40 $18.51
Source and present information
$32.50 $9.70 $18.51
Provide a briefing or scripted commentary
$65.00 $19.40 $18.51

Please note: Course information and fees are subject to change without notice.

  • Fees may differ between campus locations due to the difference between elective units in the course study plan or a need to adapt courses to meet local industry needs.
  • Fees may also differ for individuals depending on units of study selected, prior qualifications and recognition of prior learning (RPL).
  • Fees are payable at the time of enrolment.
  • Total fees quoted include tuition fees and resource fees. You may also be required to purchase text books, uniforms or other personal equipment that are not included in this fee estimate.
  • For Lower Fees, Local Skills (half-price) courses please refer to additional eligibility information above.
  • Concession rates: If eligible, proof of concession must be presented.
  • Concessions and the secondary school age fee cap do not apply to commercial courses (short courses), or Foundation Programs (i.e ESL and General Education).
  • Secondary school aged persons (in 2024, students born on or after 1 July 2006 who are at least 15 years old in 2024) undertaking training that is not part of a VET Delivered to Secondary Schools program, the maximum course (tuition) fee chargeable is $420. Additional resource fees and discretionary fees may apply. 
  • VET Student Loans for eligible courses and fee caps may be subject to changes implemented by the Australian Government.

More information: Visit our fees and payment options page or call us on 1800 672 700

Course Enquiry

Course enquiry form