Travel and Tourism

Year after year, the tourism and travel industry is growing. There’s no shortage of people wanting to see Australia’s gorgeous landscapes and natural wonders. If you’ve got a passion for introducing great locations and sights to your friends and family, and have a knack for planning exciting holidays, you might find that a career in tourism and travel is the way to a fulfilling and dynamic role that will keep you on your toes no matter where you choose to go. 

Taking on a tourism and travel course will give you the right foundation and knowledge to develop industry-relevant practical skills. You’ll learn the basics of working in the tourism industry and have the opportunity to upskill so that you can plan international and local holidays for clients as you progress through your qualifications. WA tourism and travel courses will let you go the extra mile towards a fun-filled, high-octane career that will suit your passions and interests perfectly.

  • Tour Guide
  • Documentation Clerk for a tour wholesaler or travel agency
  • Museum Attendant
  • Booking Agent
  • Cellar Door Salesperson and Guide in a winery
  • Customer Service Agent
  • Guide and Salesperson in an Indigenous Cultural Centre
  • Marine Tourism Guide or Dive Tour Operator
  • Visitor Information Officer

Travel and Tourism Courses

^ Please note: Eligibility requirements apply to some of the free training.
^ You’ll pay half price course fees on Lower fees, Local Skills qualifications, however please note other fees may apply such as for resources that are specifically needed for your course.
Free* Half price^ Skill sets
^ Please note: Eligibility requirements apply to some of the free training.
^ You’ll pay half price course fees on Lower fees, Local Skills qualifications, however please note other fees may apply such as for resources that are specifically needed for your course.
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State ID: AE375
Industry Business and Finance
Industry Health, Beauty and Fitness
Industry Hospitality, Tourism and Events
Free*
Skill sets

Customer Service Skill Set

Retail, finance, pharmacy, hospitality, business, tourism - same skills, any industry.

Learn to communicate effectively, provide quality service, and engage effectively with people from a range of social and cultural groups with respect and sensitivity. You'll also gain negotiation, conflict management and problem solving skills.

Study modes:

On campus

Retail, finance, pharmacy, hospitality, business, tourism - same skills, any industry. 

In this skill set you'll learn to communicate effectively and provide quality service to both internal and external customers, and how to deal effectively with people from a range of social and cultural groups with respect and sensitivity. You'll also gain negotiation, conflict management and problem solving skills.

This skill set also includes following infection prevention and control policies and procedures, implementing standard and transmission-based precautions and responding to infection risks in the workplace within a customer service context to ensure you're working safely.

Skill set
State ID: AE150
Industry Business and Finance
Free*
Skill sets

Operating a Small Business Skill Set

Self-made starts here.

Learn the ins and outs of running your own business and gain the skills and knowledge to take your operation to new heights. Go forward with efficiency, confidence and expertise towards a successful small business.

Study modes:

On campus
Online

Learn the skills for business success. 

If you own a small business or would like to open a business this course will give you a range of skills to assist with setting up processes for success. You’ll learn about producing business documents, small business practices, WHS laws and how to use social media to your advantage.

Further study pathways

This skill set provides a pathway to further study in the following Lower fees, local skills half-price course fees qualifications.

  • Certificate III in Tourism
  • Certificate III in Events
  • Certificate IV in Business
  • Certificate IV in Project Management
  • Certificate IV in Human Resources

Other qualifications for further study include the following.

  • Certificate IV in Financial Practice Support
  • Certificate IV in Financial Services
  • Certificate IV in Business Administration
Want to study online?

This course has an online study option with the practical aspects of the course to be completed in a workplace or at our Geraldton campus. 

This skill set is free for everyone!

 

Skill set
National ID: SIT20116
State ID: AZV4
Industry Hospitality, Tourism and Events

Certificate II in Tourism

Start a career that can take you anywhere.

This course will give you the essential skills required to begin your career in the tourism, business and events industries. From here, the world is your oyster, and your career possibilities are endless.

Study modes:

Online
VET Delivered to Secondary Students

Start your career in tourism here. 

This entry level course will qualify you to work across a number of strong-growth industries such as tourism, business and events.

You will gain the knowledge to undertake routine tasks in using business technology, providing advice on Australian tourism destinations, providing visitor information, and understanding cultural sensitivity. Our highly-experienced team of industry professionals are the best in the business and will give you the tools you need to get ahead.

Upon successful completion you will qualified to become a receptionist in a travel agency, a museum attendant, or office assistant for a tour operator.

Certificate II
National ID: SIT30116
State ID: AZV7
Industry Hospitality, Tourism and Events
Half price^

Certificate III in Tourism

Give people experiences they’ll never forget.

Make a career of giving people the best time of their lives, anywhere in the world. This course will give you skills in tourism sales, service, judgement and much more.

Study modes:

Flexible
On campus

Everyday can be a holiday with a career in the tourism industry.

This qualification will provide you with well-developed tourism service, sales or operational skills. You'll be taught about using discretion, judgement and having a sound knowledge of industry operations.

You will have the skills and knowledge to take opportunities to work in the varied tourism industry sectors and for diverse employers including tour operators, inbound tour operators, visitor information centres, at attractions, cultural and heritage sites and any small tourism businesses requiring multi-skilled employees.

Upon successful completion you'll be able to work under limited supervision and may provide operational advice and support to team members. Work could be undertaken in an office environment where the planning of tourism products and services takes place, in the field where tourism products are delivered or a combination of both.

Half price fees apply!  

Certificate III
National ID: SIT10116
State ID: AZW5
Industry Hospitality, Tourism and Events

Certificate I in Tourism (Australian Indigenous Culture)

Start your career in tourism, specialising in Australian Indigenous culture.

Delivered at:

Study modes:

On campus

Gain an introduction into Australian Indigenous culture and tourism. 

This entry-level course will provide you with the skills and knowledge to start your career in the tourism industry, and a pathway to a range of jobs within organisations that have an Indigenous focus. You will start by gaining an introduction into Australian Indigenous culture, followed by an introduction into the tourism industry. You'll then complete practical tasks and projects combining these two topics.  Topics covered in this course include:

  • Local Australian Indigenous culture
  • Social and cultural sensitivity
  • Sourcing and presenting information
  • Engaging with customers
  • Communication skills 

You may have a very specific role, as an Australian Indigenous person or other individual approved by local elders to share aspects of their culture with visitors in a formal or informal way.

 

Certificate I
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