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Retail

The retail sector offers a wide variety of opportunities for driven individuals who love to provide great service in the field of sales. If you love encountering people from all walks of life and have natural communication skills that you want to develop even further, taking on retail courses at TAFE can be your first step into the vibrant retail industry. 

Retail courses at Central Regional TAFE are well-designed programs made to ensure that students undergo practical training and learn industry-relevant knowledge that will give graduates a competitive edge. If you’re interested in breaking into the industry or want to upskill to propel your career onto unforeseen heights, retail management courses are an exciting and comprehensive way to develop your retail skills.

  • Sales Assistant
  • Customer Service Assistant
  • Senior Sales Assistant
  • Point-of-Sale Operator

Retail Courses

* Please note: Eligibility requirements apply to some of the free training. Don't meet the eligibility? That's ok, there are fee paying options for this course. 
State ID: AE378
Industry Business and Finance
Free*

Business Ready Skill Set

Be in the know and in demand.

Learn the essential skills you need to be ready for a career in any office. Get a step ahead of the workforce competition and set yourself up for success in any sector.

Study modes:

On campus

Every office will want an employee with these skills.

The Business Ready skill set will give you the skills and knowledge required to deliver all aspects of customer service including how to create a relationship with customers, identify their needs, deliver services or products and process customer feedback. You'll also learn how to use business technology and produce business documents, follow work health and safety (WHS) and emergency procedures and instructions, and use computer software and organise electronic information and data.

Skill set
State ID: AE375
Industry Business and Finance
Industry Health, Beauty and Fitness
Industry Hospitality, Tourism and Events
Free*

Customer Service Skill Set

Retail, finance, pharmacy, hospitality, business, tourism - same skills, any industry.

Learn to communicate effectively, provide quality service, and engage effectively with people from a range of social and cultural groups with respect and sensitivity. You'll also gain negotiation, conflict management and problem solving skills.

Study modes:

On campus

Retail, finance, pharmacy, hospitality, business, tourism - same skills, any industry. 

In this skill set you'll learn to communicate effectively and provide quality service to both internal and external customers, and how to deal effectively with people from a range of social and cultural groups with respect and sensitivity. You'll also gain negotiation, conflict management and problem solving skills.

This skill set also includes following infection prevention and control policies and procedures, implementing standard and transmission-based precautions and responding to infection risks in the workplace within a customer service context to ensure you're working safely.

Skill set
State ID: AE114
Industry Health, Beauty and Fitness
Free*

Infection control Skill Set (Retail)

Skills that will keep people safe.

This skill set provides those working in the retail industry with the skills and knowledge to confidently minimise the risk of infections in the workplace for themselves and customers.

Delivered at:

Study modes:

Blended Delivery
Flexible
Online

Keep yourself and your customers safe in the workplace.

In these unprecedented times, new regulations need workers in retail businesses to manage infection control. 

Skills can be applied to specific retail industry needs such as stand alone stores, shopping centres, cinemas and game arcades, petrol stations and convenience stores, supermarkets, retail areas within beauty salons, hairdressing salons, barbers and sporting facilities including gyms, markets and museums and galleries.

You will learn about following organisational infection prevention and control procedures including implementing standard and transmission-based precautions and responding to infection risks. 

As part of this course students will complete:

  • Course pre-reading requirements
  • 1 day workshop on campus
  • Workplace assessment - The lecturer will visit the student at their workplace at an agreed date/time.  

Gain these skills:

  • Introduction to Infection Control
  • Chain of Infection and Disease Transmission
  • Breaking the Chain of Infection
  • Contamination and Cleaning
  • Hazards, Risks, Responsibilities and Reporting

Maintain your ability to work safely and within government requirements; or, if you are a business owner - prepare your business for compliance by including your staff in training, raising their capability in ensuring the safety of staff and customers in your workplace.

 

Skill set
National ID: SIR30216
State ID: BAA6
Industry Hospitality, Tourism and Events

Certificate III in Retail

Sales, service and so much more.

Get ahead of the workforce competition. A qualification in retail will provide you with skills that you can take you into any store or organisation that sells any product.

Delivered at:

Study modes:

Flexible

Launch your career in retail today.

With a Certificate III in retail learn how to engage with customers, maintain daily store operations, understand merchandising and deliver on organisational expectations. Once qualified you will have the skills to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.

Certificate III
National ID: SIR20216
State ID: BAA0
Industry Hospitality, Tourism and Events

Certificate II in Retail Services

A career where staff are always needed.

Working in retail can be as varied as you can imagine. Take the first step towards a career in the retail industry and learn essential skills that will set your apart from the workforce competition.

Delivered at:

Study modes:

Flexible

Would you like to work in the retail sector?

Gain a competitive advantage with a Certificate II in Retail Services. With this qualification you will learn how to merchandise, market, sell, and control stock. It will equip you with skills in customer service, advising customers, theft minimisation and give you an insight into the global world of sales with online shopping.

Certificate II
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